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Founded Year

2015

Stage

Acq - Fin | Alive

About Helpware

Helpware is a company that focuses on providing business process outsourcing services in various sectors. The company offers a range of services including digital customer experience, content control and verification, AI operations, back-office support, data labeling, and cybersecurity among others. These services are primarily targeted towards sectors such as ecommerce and retail, SaaS and software, healthcare and healthtech, gaming and entertainment, fintech, and the public sector. It was founded in 2015 and is based in Lexington, Kentucky.

Headquarters Location

110 W Vine St, 5th Floor, Ste 17

Lexington, Kentucky, 40507,

United States

(949) 273-2824

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Latest Helpware News

BPO Leader Helpware Clinches 8 Stevie Awards in 2023

Oct 15, 2023

Press Release• Oct 15, 2023 09:00 EDT Eight Prestigious Awards at Stevie® IBA 2023 and Stevie® Great Employer for Helpware. LEXINGTON, Ky., October 15, 2023 (Newswire.com) - Helpware garnered significant recognition with eight wins at this year's Stevie Awards, reflecting the team's commendable dedication and palpable passion, which have notably advanced the company's evolution. Gold, Executive of the Year - Dana Sides-Mahoney, Helpware Sr. Vice President of Global Operations. Silver for “People-focused CEO of the Year” - Robert Nash (CEO). Silver for “Learning or Training Professional of the Year” - Yuliia Khomych (Talent Development Manager). Silver for “Recruiting or Talent Acquisition Professional of the Year” - Oksana Haidaienko (Global Recruiting Director). Helpware shone in the 2023  International Business Awards , receiving accolades among entities from 61 countries. Here’s why Helpware practices earned them this esteemed recognition. Phenomenal Growth In 2022 and 2023, Helpware skillfully expanded into new countries, including Poland, Albania, Georgia, and Uganda, using a detailed checklist approach to ensure smooth operational setups. Putting Clients First Helpware initiated a transformative organizational restructuring focused on customer success. This included appointing a Vice President of Customer Success and a dedicated team, equipped with well-defined Key Performance Indicators (KPIs) and objectives. A Culture of Recognition and Value Prioritizing its employees, Helpware enhanced its benefits and bonus system, aligning with values like innovation and continuous learning. The company boasts a  4.7   Glassdoor rating and an 88% eNPS, reflecting its commitment to competitive compensation, thorough benefits, and substantial professional development opportunities. Exemplary Crisis Management During the Ukraine crisis, Helpware effectively safeguarded its Ukrainian team by establishing emergency channels, evacuation plans, and psychological support, maintaining a mere 3.4% turnover rate initially. Despite the crisis, they expanded the Ukrainian workforce, upheld strong attendance, and introduced initiatives to enhance psychological and financial support, successfully curbing attrition. Read more about how Helpware managed its team during the war crisis . A Seamless Transition Post the 2022 Cience takeover, Helpware successfully onboarded 700 new members, proficiently managing contracts and HR elements, while effective communication and mood-tracking kept voluntary attrition low. The awardees have been crucial in shaping its esteemed reputation. Continually evolving, Helpware aims to consistently enhance customer experiences across various industries. About Helpware Helpware is a leading provider of Business Process Outsourcing services, specializing in  customer support ,  data entry ,  back-office solutions , and more. With a global presence and a commitment to excellence, Helpware continues to be a trusted partner for businesses seeking operational efficiency and exceptional customer experiences. For more information about Helpware, visit  https://www.helpware.com/ or connect with us on  LinkedIn and  Facebook . Source: Helpware

Helpware Frequently Asked Questions (FAQ)

  • When was Helpware founded?

    Helpware was founded in 2015.

  • Where is Helpware's headquarters?

    Helpware's headquarters is located at 110 W Vine St, 5th Floor, Ste 17, Lexington.

  • What is Helpware's latest funding round?

    Helpware's latest funding round is Acq - Fin.

  • Who are the investors of Helpware?

    Investors of Helpware include Eir Partners.

  • Who are Helpware's competitors?

    Competitors of Helpware include TaskUs and 4 more.

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