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Series B | Alive

Total Raised


About Help Scout

Help Scout is a company that focuses on providing customer support solutions, operating within the Software as a Service (SaaS) industry. The company offers a platform that enables businesses to manage customer communications across various channels such as email and live chat, and also provides tools for creating help centers with frequently asked questions. Help Scout primarily serves sectors such as logistics, ecommerce, manufacturing, education, media, financial services, professional services, healthcare, and property management. It is based in Boston, Massachusetts.

Headquarters Location

131 Tremont Street 3rd Floor

Boston, Massachusetts, 02111,

United States




Expert Collections containing Help Scout

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Help Scout is included in 1 Expert Collection, including Sales & Customer Service.


Sales & Customer Service

724 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

Latest Help Scout News

How AI Is Being Used to Help Scout Upcoming Baseball Players

Jun 30, 2023

The 2023 MLB Draft is around the corner, and scouts have a new artificial intelligence tool at their disposal. The tool is said to generate data that can detect players’ flaws, forecast their potential, and even flag their likelihood for injury. WSJ reporter Lindsey Adler joins host Julie Chang to explain how it works. Photo Illustration: Timmy Huynh/The Wall Street Journal, Istock (2)

Help Scout Frequently Asked Questions (FAQ)

  • Where is Help Scout's headquarters?

    Help Scout's headquarters is located at 131 Tremont Street, Boston.

  • What is Help Scout's latest funding round?

    Help Scout's latest funding round is Series B.

  • How much did Help Scout raise?

    Help Scout raised a total of $13.33M.

  • Who are the investors of Help Scout?

    Investors of Help Scout include Foundry, Zelkova Ventures, Converge, Dharmesh Shah, David Cancel and 5 more.



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