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Series B | Alive

Total Raised


About Help Scout

Help Scout, formerly Brightwurks, provides teams with a scalable help desk, while keeping the customer experience simple and personalized. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features needed to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets teams focus on customers.

Help Scout Headquarters Location

131 Tremont Street 3rd Floor

Boston, Massachusetts, 02111,

United States


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Expert Collections containing Help Scout

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Help Scout is included in 1 Expert Collection, including Customer Service Tech.


Customer Service Tech

691 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

Latest Help Scout News

Global HR Research Wins by Every Measure, Securing Both Baker’s Dozen Customer Satisfaction Ratings and Help Scout Happiness Award for Exceptional Customer Experiences.

Nov 29, 2021

On Nov 29, 2021 Global HR Research (GHRR) has received the 2021 HRO Today Baker’s Dozen Customer Satisfaction Ratings award for pre-employment screening for the twelfth consecutive year. In addition, the employment screening leader earned the Help Scout Happiness award for exceptional customer experiences in the B2B category. True to GHRR’s culture, both awards reflect its ongoing obsession with customer service and industry-leading innovation in background screening technology, data, and business analytics. Authentic customer feedback is the only way to earn both awards, which is why HR professionals trust this recognition to inform their technology buying decisions. Global HR Research wins by every measure, securing Baker’s Dozen Customer Satisfaction Ratings and Help Scout Happiness The Baker’s Dozen Customer Satisfaction Award qualification criteria consisted of breadth of services, size of deals, and customer service rankings. “Since 2005, we’ve been obsessed with building the most flexible, intuitive employment screening technology possible. Everything decision we make strengthens our mission to help HR leaders make better hires in less time using fewer resources. I’m thrilled to see the market reward being better by every measure.” – Brandon Phillips , Founder & CRO In 2021, the company launched the new tagline “Better By Every Measure” to help HR technology leaders understand why GHRR’s core differentiators create the best alternative to inflexible workflows, subpar candidate experiences, and weak service. GHRR’s core differentiators span three categories: intelligence, technology, and teams. Better intelligence refers to the accuracy and quality of the data delivered, which makes GHRR’s 6,000+ clients better informed, more efficient, and completely confident. Better technology refers to GHRR’s propriety platform ClairitiTM, the most advanced screening technology on the market. Highly configurable and scalable, the platform keeps organizations agile in the face of changing compliance requirements and higher candidate expectations. Better teams refers to the support GHRR clients depend on from GHRR’s unmatched expertise in technology, service, legal compliance, and quality assurance. According to Phillips, “securing both of these awards is a clear sign to our people that improving intelligence, technology, and teams satisfies the priorities of world-class HR teams who want to hire the best talent, stay in compliance, and deliver an exceptional experience at every turn.”

Help Scout Web Traffic

Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Help Scout Rank

  • Where is Help Scout's headquarters?

    Help Scout's headquarters is located at 131 Tremont Street, Boston.

  • What is Help Scout's latest funding round?

    Help Scout's latest funding round is Series B.

  • How much did Help Scout raise?

    Help Scout raised a total of $13.33M.

  • Who are the investors of Help Scout?

    Investors of Help Scout include Foundry Group, Zelkova Ventures, Converge, Dharmesh Shah, David Cancel and 5 more.

  • Who are Help Scout's competitors?

    Competitors of Help Scout include Gorgias, Front, Zendesk, Hiver, Freshworks and 10 more.

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