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INTERNET | eCommerce / Food & Grocery
gousto.co.uk

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Founded Year

2012

Stage

Series F - II | Alive

Total Raised

$211M

Valuation

$0000 

Last Raised

$32.4M | 9 mos ago

Revenue

$0000 

About Gousto

Gousto delivers organic, local produce in exact portion sizes for specific recipes, which aims to eliminate any waste and encourages healthier, delicious and convenient home-cooked dining.

Gousto Headquarter Location

Shepherds Building Central

London, England, W14 0EH,

United Kingdom

020 3011 1002

Latest Gousto News

How to nail your referral programme

Jul 26, 2021

26 July 2021 Tom Wallis is chief marketing officer at Gousto, the UK-based meal kit company which has had a (highly successful) referral scheme since 2013. Before joining Gousto five years ago, Tom worked at Sky, another company which runs heaps of referral schemes. Here he shares how Gousto made its scheme go from so-so to smash hit. This Q&A first appeared in our weekly Startup Life newsletter. For more insights like this, sign up here. Give your referral programme a lot of love  It’s one of those things where most startups put one in, because everybody does, but it’s not given much attention. About two years ago, we put a pretty all-round marketer on our programme full-time, gave them tech resources and did lots of experiments to test and optimise — and that grew it 5x or so. Tell your customers about it — a lot We started communicating about the referral programme more, and not just via emails. When a customer is in a good mood — when they’ve just had a good experience — is a good time to prompt them. Or when they’ve just joined and are excited by the product. We now prompt them on the website or app too, which was a big change for us. Only 30% of people are going to open emails, but everyone’s using the app. Incentivise your referrers, but not as much as your potential customers We offer customers who refer £15 credit (that’s based on what we know the return will be from a new customer). [New joiners get 60% off their first box and 30% off the first month.] We’ve found that the person who is referring wants to know that their friend is getting a good deal. They’re promoting the product because they like it. I’ve heard that in the US the dynamics are different; people are less altruistic! Run more campaigns Once every quarter or so, we run a limited special offer where we double the incentive to £30 to create a sense of urgency. We also follow up whenever people give up on a referral halfway through. Promotions encourage people to make a decision today, rather than the next month or tomorrow. Let people know what their friends are up to People like to know whether their friend has done it, or not done it. So now, if their friend hasn’t taken up the offer, the referrer gets a nudge. Introducing some element of fun is good as well. Freetrade has a referral scheme where when you refer a friend, each of you get free shares in a particular company — but you don’t know what it is. Want more stories like this? Subscribe to our free Startup Life newsletter By entering your email you agree to Sifted’s Terms of Use Track what’s working Look at the funnel from end to end. Track the number of referrals per customer, and look at that by ‘life stage’ as well; are brand new customers referring more? Or customers who’ve been with you for a while? Look at the number of people who are converting and signing up. Track the retention of those customers who did sign up. Just get started, ASAP This is one of the cheapest customer acquisition channels. It’s cheaper than ads on Facebook, and you’re using a great selling team — your existing customers. Plus it’s usually relatively easy to get started with. You can build something yourself — we did — or there are lots of companies that allow you to plug something in easily; one that people talk about is called MentionMe. Aim high Have quite a lot of faith that wherever your referral scheme starts out, it can get a lot better. If it’s currently accounting for 5% of sales, and you think it can get to 10%, I’d say go for 30%. Some brands can get 50% of their customers through this route. At Gousto, it got a lot bigger than we thought and although I can’t be specific, trust me, it’s worth putting time into. Amy Lewin is Sifted’s deputy editor. She covers VC, mobility and diversity in tech, coauthors the Startup Life newsletter and tweets from @amyrlewin Want the best of Sifted in your inbox? Our newsletter brings you the latest, greatest stories on startup Europe.

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Research containing Gousto

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Gousto in 2 CB Insights research briefs, most recently on Feb 3, 2021.

Expert Collections containing Gousto

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Gousto is included in 4 Expert Collections, including Meal Kit Startups.

M

Meal Kit Startups

57 items

Startups delivering recipes and boxes of pre-portioned ingredients for users to cook meals at home.

F

Food & Beverage Delivery (Grocery & Meal)

1,327 items

Startups and tech companies offering online grocery, food, beverage, and meal delivery services.

U

Unicorns- Billion Dollar Startups

775 items

F

Food & Beverage

2,504 items

Gousto Web Traffic

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Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Gousto Rank

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