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INTERNET | Internet Software & Services / Customer Relationship Management

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Founded Year



Series B | Alive

Total Raised




Last Raised

$25M | 1 yr ago

About Gorgias

Gorgias is a customer support helpdesk designed for Shopify stores.

Gorgias Headquarter Location

34 Harriet St

San Francisco, California, 94103,

United States


Latest Gorgias News

Hookdeck raises $320,000 USD in pre-seed funding to fuel development of webhooks solution

Sep 29, 2021

to fuel development of webhooks solution Montréal SaaS startup Hookdeck has raised $320,000 USD in a pre-seed funding round led by Arbour & Renaud Capital. Other participating investors were Gorgias co-founders Alex Plugaru and Romain Lapeyre, as well as LodDNA’s co-founder Chris Nguyen. Founded in 2020 by Alexandre Bouchard and Eric Bang-Tri Tran, Hookdeck provides an all-in-one solution for developers that deal with webhook infrastructures. According to the company, its software provides a message queue that integrates webhook requests from SaaS applications and distributes them to a callback endpoint. Webhooks allow for multiple apps to automatically communicate with each other. Zapier , a California-based automation tech startup, explained that webhooks work similarly with SMS notifications. When a customer opens up a bank account, they provide the institution with their phone number to get updates about any activity in their account. Any new purchases or urgent messages will be automatically sent to their phone using the number that they provided to the bank. Some of Hookdeck’s features include being able to comb through a user’s webhooks history for context in solving an issue, define automatic retry rules, as well as only having to use a single webhook URL for multiple platforms. Bouchard said that Hookdeck started as an idea to aid developers in troubleshooting their webhooks. Since then, the startup has developed into providing a complete webhook infrastructure. With Hookdeck, users can delegate the error handling, retries, alerting, and queues to carve more time in building other infrastructures. According to the company, the new capital is earmarked for accelerating the development of its systems, such as “doubling down on the product’s reliability by building new features to help developers monitor and manage inbound webhooks and recover from errors,” according to Bouchard. Hookdeck is also focusing on integrating a development tool into its webhooks solution such as a software development kit and a command line interface. Hookdeck was recently listed on Product Hunt , an United States-based website that features new tech products daily, and was the number three product of the day on Sept. 23. BetaKit's SaaS coverage is brought to you by SAAS NORTH. Canada’s top SaaS conference returns IRL this November. Use the code “ BetaKit30 ” for a 30% discount on tickets!

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Research containing Gorgias

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CB Insights Intelligence Analysts have mentioned Gorgias in 1 CB Insights research brief, most recently on Nov 27, 2019.

Expert Collections containing Gorgias

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Gorgias is included in 4 Expert Collections, including Smart Money VCs (2017-2019).


Smart Money VCs (2017-2019)

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Conference Exhibitors

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Customer Service Tech

539 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

Gorgias Web Traffic

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