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Gorgias

gorgias.com

Founded Year

2015

Stage

Series C | Alive

Total Raised

$73.34M

Valuation

$0000 

Last Raised

$30M | 4 mos ago

About Gorgias

Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-offices. The company allows merchants to manage all of their support from one place. It connects all business apps and communication channels to provide support agents a unified view of their customers, as well as sets auto-responses to common customer requests. Gorgias helps merchants leverage support as a way to increase sales. The company was founded in 2015 and is based in San Francisco, California.

Headquarters Location

34 Harriet St

San Francisco, California, 94103,

United States

617-832-1738

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ESPs containing Gorgias

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / Digital Engagement

Companies in this market offer cloud-based services that enable customer service agents to receive, sort, and answer customer requests across multiple communication channels (e.g., voice, live chat, social media, and more) in a single-view platform. These platforms include features such as ticketing, knowledge base management, and routing.

Gorgias named as Outperformer among 7 other companies, including Talkdesk, Hiver, and Kustomer.

Missing: Gorgias's Product & Differentiators

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Research containing Gorgias

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Gorgias in 2 CB Insights research briefs, most recently on Nov 10, 2022.

Expert Collections containing Gorgias

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Gorgias is included in 4 Expert Collections, including E-Commerce.

E

E-Commerce

9,879 items

C

Conference Exhibitors

5,302 items

C

Customer Service Tech

835 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

R

Retail Tech 100

100 items

The winners of the 2022 CB Insights Retail Tech 100, published March 2022.

Latest Gorgias News

Giant Tiger rips out online retail technology stack, replaces with Shopify Plus

Nov 17, 2022

Canadian discount store chain, Giant Tiger, has launched a new website and an end to end tech stack replacement.In a LinkedIn post, Simon Rodrigue, SVP & Chief Digital Officer at Giant Tiger, said: “Excited to be working with Shopify on the Shopify Plus platform building out an experience to help Canadians save with a smile.”He added: “Thanks to all of the teams at Giant Tiger, our lead development partners at Diff and our technology partners at Algolia, Contentful, Segment, ShipHero, Akeneo, Sitation, 6 River Systems, Alumworks, Noibu, Yotpo, Klaviyo, Gorgias, Plobal Apps - it takes a powerful team, dedicated to a cause to make it happen.”In a Twitter post, Aaron Rubin, Founder and CEO at ShipHero, described the project as “the biggest Shopify ecosystem news you haven’t heard”. In the biggest Shopify ecosystem news you haven’t heard:Giant Tiger, the $2B Canadian Retailer, ripped out their tech stack and replaced it with Shopify Plus, ShipHero and several other modern tech companies. pic.twitter.com/h5bupEmMye— Aaron Rubin (@AaronandML) November 15, 2022 Come on and do something newThe Shopify Black Friday Cyber Monday Report has revealed how consumers plan to buy differently this holiday season. The study of more than 2,000 consumers and 1,000 SMBs in the UK - which is part of a global research programme surveying 24,000 consumers and 9,000 businesses in 12 countries -  shows a shift away from “stack them high, sell them cheap” towards high quality, durable products. It also highlights how customers want to stay connected to the brands they love, even if they’re not currently in a position to buy. 42% of UK consumers are cautious about spending, driven by the cost-of-living crisis, the recent interest rate rise by the Bank of England, and expectations of a protracted recession. As a result, 78% have reduced their disposable spending this holiday season - the third highest proportion globally - and 49% are putting more money aside this year than they have done previously (varying from 68% of Gen Z to just 30% of those aged over 65).65% are more likely to do the majority of their holiday shopping during Black Friday/Cyber Monday to get more value for money.At the same time, however, shoppers want quality products built to last. 66% are looking to spend money on higher quality products that will last a long time and a further 35% are planning to spend on days out, such as to amusements or paid events.UK consumers are open to new experiences, and are willing to shop via online and social platforms more than ever. Nine in ten shoppers say they are just as likely or more likely to shop in an online store than a year ago, 88% are purchasing the same or more in-store and 72% are just as likely or more likely to discover new products to purchase when scrolling through social media than a year ago. What’s more, they are receptive to direct contact from businesses.66% say it’s important that brands communicate with them about Black Friday Cyber Monday offers. 72% (7% higher than the global average) are willing to buy a rival brand’s product to save money. 42% would do so for a superior product. A quarter of respondents would in order to get access to potential exclusive discounts, shows that regular communication is vital with British shoppersEva Sonaike of luxury interiors brand Eva Sonaike says: “We’ve seen a decrease in sales in the UK, particularly in the last five months. Interestingly, though, the decrease in sales has not meant a decrease in contact.”“Instagram engagement particularly is at a high, as customers want to stay in touch with the brand - and specifically the people behind it - even if they can’t buy right now.”“In straitened times, the tone of the sales season will be different this year. For us, that means any promotion we run will give something back, by partnering with a charity and giving them a share of any income from flash sales.”Businesses are recognising this shift. 93% of businesses believe it’s paramount to build a direct relationship with customers. 45% in the UK say reaching consumers organically via word of mouth on social media is more important than ever and a third are investing in improvements in and implementation of digital infrastructure to do more online sales to ensure future resilience.Shimona Mehta, Managing Director, EMEA at Shopify, says: “Since smartphones came into our hands, people don’t go shopping any more, we are shopping all of the time. The high street is also still critically important to consumers, with nine in ten planning to shop in-store.”“The businesses that will be resilient for the long term are those that enable customers to shop from wherever they already are. We’re seeing brands like Gymshark open huge new flagship stores to serve customers online and on the high street.”“This research shows that consumers want to spend but will research longer and take more consideration over where and how they spend. Brands should take note, and factor that into how they engage ahead of this key time.”

Gorgias Web Traffic

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Gorgias Frequently Asked Questions (FAQ)

  • When was Gorgias founded?

    Gorgias was founded in 2015.

  • Where is Gorgias's headquarters?

    Gorgias's headquarters is located at 34 Harriet St, San Francisco.

  • What is Gorgias's latest funding round?

    Gorgias's latest funding round is Series C.

  • How much did Gorgias raise?

    Gorgias raised a total of $73.34M.

  • Who are the investors of Gorgias?

    Investors of Gorgias include CRV, Alven Capital, Shopify, Jason Lemkin, Rajeev Dham and 12 more.

  • Who are Gorgias's competitors?

    Competitors of Gorgias include Zendesk, Front, Hiver, Freshworks, Trengo and 13 more.

Compare Gorgias to Competitors

Zendesk Logo
Zendesk

Zendesk provides cloud-based customer service software. It takes customer communication from websites, emails, phone, Twitter, Facebook, and chat and turns it into a ticket for support teams and customers to use. The company was founded in 2007 and is based in San Francisco, California.

Kustomer Logo
Kustomer

Kustomer is an omnichannel customer management platform for enterprises that scale to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver consistent and personalized service and support through a single timeline view. The company was founded in 2015 and is based in New York, New York. On November 30th, 2020, Kustomer was acquired by Meta at a valuation of $1B.

Front Logo
Front

Front pulls together emails, as well as live chat, social media, and SMS and integrates them into platforms like those of Salesforce. The company hopes to centralize all conversations in a single place so companies can coordinate responses, comments, and message tracking. It caters its services to travel, logistics, finance, B2B Tech, manufacturing, and financial services industries. Front was founded in 2013 and is based in San Francisco, California.

Happyfox Logo
Happyfox

Happyfox offers customer support and ticket management software. HappyFox integrates with email accounts and websites to ensure that all your support requests get collated.

Talkdesk Logo
Talkdesk

Talkdesk helps growing businesses improve customer interactions, while simultaneously reducing costs. With Talkdesk, companies can have a call center up­ and ­running in minutes and have access to call center functionality including IVR, skills­-based routing, call conferencing, comprehensive reporting, all in an intuitive web­ based interface. Talkdesk integrates with CRM systems to deliver real ­time customer information agents need to improve customer interactions.

Dixa Logo
Dixa

Dixa is customer service software for customer-facing teams. It allows the user to deliver service across voice, email, and chat in one simple cloud-based interface powered by artificial intelligence. The company helps set up browser-based cloud call center platforms that feature automatic call distribution, call queues, outbound caller IDs, and personalized greetings.

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