Gladly
Founded Year
2014Stage
Private Equity | AliveTotal Raised
$168MLast Raised
$55M | 3 mos agoAbout Gladly
Gladly offers cloud-based software for the contact center market serving B2C brands. It provides contact center representatives with a unified communication channel platform that spans voice, email, chat, web, and social networks to switch between communication streams from any device. The company was founded in 2014 and is based in Millbrae, California.
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Expert Collections containing Gladly
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Gladly is included in 3 Expert Collections, including HR Tech.
HR Tech
4,028 items
HR tech startups are helping companies manage critical pain points in HR processes such as recruitment, automation, career development, compensation, and benefits management, through a mix of software and services.
Conference Exhibitors
5,302 items
Customer Service Tech
856 items
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
Gladly Patents
Gladly has filed 5 patents.
The 3 most popular patent topics include:
- Computer telephony integration
- Outsourcing
- Channel access methods
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
1/28/2022 | 11/22/2022 | Outsourcing, Telecommunication theory, Telecommunications equipment vendors, Information theory, Computer telephony integration | Grant |
Application Date | 1/28/2022 |
|---|---|
Grant Date | 11/22/2022 |
Title | |
Related Topics | Outsourcing, Telecommunication theory, Telecommunications equipment vendors, Information theory, Computer telephony integration |
Status | Grant |
Latest Gladly News
Dec 19, 2022
December 19, 2022 Gladly , a San Francisco, CA-based provider of a customer service platform, raised $55M in funding. The round was led by Riverwood Capital, with participation from Greylock, GGV, NEA and Glynn Partners. The company intends to use the funds to support innovation of its people-centered customer service platform. Led by CEO Joseph Ansanelli, Gladly offers a customer service platform built around people, not tickets, which helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in voice, email, SMS, chat, social messaging, self-service, Gladly consolidates all customer requests into one, lifelong conversation stream regardless of channels, which are built-in natively, so agents don’t have to switch channels or deal with duplicated issues. The company serves brands like Allbirds, Bombas, Crate&Barrel, Ulta Beauty, Warby Parker, and more.
Gladly Frequently Asked Questions (FAQ)
When was Gladly founded?
Gladly was founded in 2014.
Where is Gladly's headquarters?
Gladly's headquarters is located at 423 Broadway, 503, Millbrae.
What is Gladly's latest funding round?
Gladly's latest funding round is Private Equity.
How much did Gladly raise?
Gladly raised a total of $168M.
Who are the investors of Gladly?
Investors of Gladly include Riverwood Capital, Plug and Play Accelerator, New Enterprise Associates, Greylock Partners, GGV Capital and 5 more.
Who are Gladly's competitors?
Competitors of Gladly include Zendesk and 4 more.
Compare Gladly to Competitors
Zendesk provides cloud-based customer service software. It takes customer communication from websites, emails, phone, Twitter, Facebook, and chat and turns it into a ticket for support teams and customers to use. The company was founded in 2007 and is based in San Francisco, California.
Front pulls together emails, as well as live chat, social media, and SMS and integrates them into platforms like those of Salesforce. The company hopes to centralize all conversations in a single place so companies can coordinate responses, comments, and message tracking. It caters its services to travel, logistics, finance, B2B Tech, manufacturing, and financial services industries. Front was founded in 2013 and is based in San Francisco, California.
Acuvate provides intelligent chatbots for enterprise, intranet, content and collaboration applications, power BI, business process management & application lifecycle management services and solutions.
Hiver offers a customer service platform built for Google Workspace that helps teams deliver fast and empathetic customer service from Gmail. The platform enables users to assign, track, and collaborate on customer emails, as well as run advanced analytics and automation from the Gmail interface. The company serves a range of companies. The company was founded in 2011 and is based in San Jose, California.
Aunoa provides software capable of improving artificial intelligence responses in virtual assistants for customer service automated.
Groove builds helpdesk software for small businesses.
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