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asapp.com

Founded Year

2014

Stage

Series C | Alive

Total Raised

$312.57M

Valuation

$0000 

Last Raised

$120M | 1 yr ago

Mosaic Score

+40 points in the past 30 days

What is a Mosaic Score?
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

About ASAPP

ASAPP is an artificial intelligence software that aims to help call center agents work better and faster. ASAPP software says it does not replace human call center agents, but instead analyzes the calls of a center’s most efficient agent and then sends to all agents real-time suggestions of what to say in response to specific things said by customers. For web chats, it presents the agent with multiple potential responses that can be sent with a click.

ASAPP Headquarter Location

One World Trade Center Floor 80

New York, New York, 10007,

United States

212-658-0990

ESPs containing ASAPP

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / Customer Service

Platforms in this market support customer service agents with conversation review tools, smart suggestions, live translation, quality assurance, and online session replays, among other agent-centric solutions.

ASAPP named as Leader among 13 other companies, including Calabrio, Unbabel, and Observe.ai.

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Expert Collections containing ASAPP

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

ASAPP is included in 4 Expert Collections, including Unicorns- Billion Dollar Startups.

U

Unicorns- Billion Dollar Startups

1,118 items

A

Artificial Intelligence

8,717 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.

F

Future Unicorns 2019

50 items

C

Customer Service Tech

937 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

ASAPP Patents

ASAPP has filed 55 patents.

The 3 most popular patent topics include:

  • Machine learning
  • Artificial neural networks
  • Computational linguistics
patents chart

Application Date

Grant Date

Title

Related Topics

Status

6/28/2019

3/1/2022

Software design patterns, Data management, Software design, Information technology management, Software architecture

Grant

Application Date

6/28/2019

Grant Date

3/1/2022

Title

Related Topics

Software design patterns, Data management, Software design, Information technology management, Software architecture

Status

Grant

Latest ASAPP News

Astound Broadband Selects ASAPP Platform for AI Omnichannel Transformation

Mar 1, 2022

By AI Native® Services to Expand Astound Broadband’s CX Automation, Digital Capabilities, and Agent Productivity PRINCETON, N.J. and NEW YORK, March 01, 2022 (GLOBE NEWSWIRE) — ASAPP , Inc., the artificial intelligence (AI) research-driven company, today announced a multi-year agreement with Astound Broadband , the sixth largest U.S. cable TV provider, to provide the ASAPP platform that transforms the performance of customer service representatives and increases customer self-service capabilities. “As a company committed to excellent customer service, we at Astound Broadband partnered with ASAPP to help us not only enhance the experience of our customers but also find more efficient ways to serve customers the way they want to be served,” said Chris Fenger, EVP and Chief Operating Officer at Astound Broadband. “ASAPP has done an outstanding job working with our in-house teams, supporting our front line agents, serving our customers, and helping us deploy cutting edge technology, which enables us to provide more efficient service to our customers. We are looking forward to continuing to work with them in the ongoing journey of service excellence.” “We’re thrilled to work with Astound Broadband, award-winning providers of internet, TV and phone services. Astound Broadband shares ASAPP’s vision to elevate and augment the performance of its support team with artificial intelligence. By automating ~70% of agent responses to customers, Astound Broadband is providing a transformational AI-driven customer experience” said ASAPP CEO Gustavo Sapoznik. ASAPP provides easy-to-deploy AI applications and services that drive radical improvement in contact center operations and performance in less than 60 days. Services include AutoCompose —automatically predicting the right response throughout a messaging interaction, AutoSummary —fully automated disposition notes that provide structured data for analytics, and JourneyInsight —insights that capture every agent workflow to inform continuous performance improvement. ASAPP is a research-based artificial intelligence software provider committed to solving how enterprises and their customers engage. Inspired by large, complex, and data-rich problems, ASAPP advances the state-of-the-art in automatic speech recognition, natural language processing, machine learning and task-oriented dialog. Leading businesses rely on ASAPP AI Native® technology to elevate the performance of customer experience teams. To learn more about ASAPP innovations, visit asapp.com . Astound Broadband ( astound.com ) is the sixth largest cable operator in the U.S., providing award-winning high-speed internet, broadband communications solutions, TV, phone services and fiber optic solutions for residential and business customers across the United States. Astound Broadband is comprised of organizations formerly known as RCN, Grande Communications, Wave Broadband, and enTouch. The company services Chicago, Indiana, Eastern Pennsylvania, Massachusetts, New York City, Maryland, Washington, DC, Texas, regions throughout California, Oregon and Washington. Press Contact:

ASAPP Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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ASAPP Rank

  • When was ASAPP founded?

    ASAPP was founded in 2014.

  • Where is ASAPP's headquarters?

    ASAPP's headquarters is located at One World Trade Center, New York.

  • What is ASAPP's latest funding round?

    ASAPP's latest funding round is Series C.

  • How much did ASAPP raise?

    ASAPP raised a total of $312.57M.

  • Who are ASAPP's competitors?

    Competitors of ASAPP include Cresta and 5 more.

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