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Founded Year

2014

Stage

Series C | Alive

Total Raised

$312.57M

Valuation

$0000 

Last Raised

$120M | 2 yrs ago

Mosaic Score
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

+70 points in the past 30 days

About ASAPP

ASAPP develops and offers generative artificial intelligence (AI) software for contact centers. Its solutions include real-time agent assistance, quality management, speech analytics, self-service insights, and more. It was founded in 2014 and is based in New York, New York.

Headquarters Location

One World Trade Center Floor 80

New York, New York, 10007,

United States

212-658-0990

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ASAPP's Product Videos

ESPs containing ASAPP

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER
Enterprise Tech / Sales & Customer Service

The agent support tools market provides solutions to common challenges faced by contact centers, such as high employee attrition, low customer satisfaction, and poor agent engagement. These tools aim to improve the efficiency and effectiveness of customer interactions by leveraging AI and automation to capture, analyze, and optimize customer conversations. The market includes a variety of vendors …

ASAPP named as Highflier among 15 other companies, including CallMiner, Gong, and Calabrio.

ASAPP's Products & Differentiators

    ASAPP Platform

    The self-learning ASAPP platform operates without rules programming, so it’s always current – never brittle. And, as it works it identifies new opportunities to add micro- automations to help your agents and continuously improve efficiency throughout contact center operations

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Research containing ASAPP

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned ASAPP in 4 CB Insights research briefs, most recently on May 13, 2022.

Expert Collections containing ASAPP

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

ASAPP is included in 5 Expert Collections, including Unicorns- Billion Dollar Startups.

U

Unicorns- Billion Dollar Startups

1,221 items

A

Artificial Intelligence

10,728 items

Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.

F

Future Unicorns 2019

50 items

C

Customer Service Tech

997 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

I

Insurtech

108 items

100+ customer acquisition & servicing tech companies addressing 10 technology priorities for insurance agents and brokers, from agency management systems to loss control solutions.

ASAPP Patents

ASAPP has filed 71 patents.

The 3 most popular patent topics include:

  • Artificial neural networks
  • Machine learning
  • Computational linguistics
patents chart

Application Date

Grant Date

Title

Related Topics

Status

12/16/2019

9/19/2023

Numerical climate and weather models, Artificial intelligence, Machine learning, Natural language processing, Bioinformatics

Grant

Application Date

12/16/2019

Grant Date

9/19/2023

Title

Related Topics

Numerical climate and weather models, Artificial intelligence, Machine learning, Natural language processing, Bioinformatics

Status

Grant

Latest ASAPP News

Snowflake CEO and Chairman Frank Slootman Joins ASAPP’s Board of Directors

Sep 11, 2023

New York City, New York, UNITED STATES NEW YORK, Sept. 11, 2023 (GLOBE NEWSWIRE) -- ASAPP , the generative AI company for contact centers, today announced that Frank Slootman, CEO and chairman of Snowflake, has joined its Board of Directors. As a board member, Slootman will help guide ASAPP’s leadership to support its global growth. Slootman will continue to lead Snowflake as the company’s CEO and chairman, a position he has held since 2019. “Eight years ago, when we were a lone voice saying that AI products would completely transform contact centers and how enterprises interact with their customers completely, most would give us a funny look and think we were nuts. Today, we help several of the largest enterprises in the world do just that, and it has become widely accepted that this represents one of the most significant opportunities out there. We couldn't be more excited to have Frank's wisdom and energy to assist us as we continue executing our vision and scaling ASAPP.” said Gustavo Sapoznik, ASAPP’s CEO & Founder. Slootman brings over 30 years of experience as an entrepreneur and innovator in the enterprise software industry. He has an unique track record of scaling organizations, growing revenue and driving innovation. During his tenure at Snowflake, he led the company through its historic IPO, the largest ever for a software company. Previously, Slootman served as CEO and President of ServiceNow from 2011 to 2017, also leading the organization through a successful IPO. Slootman has also served as President of the Backup Recovery Systems Division at EMC, following an acquisition of Data Domain Corporation/Data Domain, Inc., where he served as the Chief Executive Officer. "I am excited to join the ASAPP board of directors at this juncture," said Slootman. "The promise of AI to radically redefine the contact center has never been closer and more realistic than it is right now, and ASAPP is leading the way. Consumers everywhere are panting for a low-friction and delightful service experience while enterprises need to reset the economics associated with these operations by automating interactions". Slootman’s appointment follows a period of strong momentum for ASAPP, including introducing products like CoachingAI , GenerativeAgent , and AutoAssist , which are the newest additions to the company’s suite of AI-Native® products purpose-built for the contact center. This year, ASAPP also earned a slew of industry recognition and accolades including: Placed on Inc.’s Best Workplaces 2023 list Named the winner in the 2023 Artificial Intelligence Excellence Awards Recognized as a Strong Performer in The Forrester Wave™: Conversation Intelligence For Customer Service, Q3 2023 To learn more about ASAPP, visit www.asapp.com . About ASAPP ASAPP is a research-based artificial intelligence cloud provider committed to solving how enterprises and their customers engage. Inspired by large, complex, and data-rich problems, ASAPP builds state-of-the-art generative AI technology covering all contact center parts. Leading businesses rely on ASAPP's AI Cloud applications and services to multiply Agent productivity, operationalize real-time intelligence, and delight every customer. To learn more about ASAPP innovations, visit www.asapp.com . Contact

ASAPP Frequently Asked Questions (FAQ)

  • When was ASAPP founded?

    ASAPP was founded in 2014.

  • Where is ASAPP's headquarters?

    ASAPP's headquarters is located at One World Trade Center, New York.

  • What is ASAPP's latest funding round?

    ASAPP's latest funding round is Series C.

  • How much did ASAPP raise?

    ASAPP raised a total of $312.57M.

  • Who are the investors of ASAPP?

    Investors of ASAPP include Euclidean Capital, Telstra Ventures, March Capital, John Chambers, HOF Capital and 10 more.

  • Who are ASAPP's competitors?

    Competitors of ASAPP include Innvox, BirchAI, Sentient Machines, Observe.ai, Cresta and 14 more.

  • What products does ASAPP offer?

    ASAPP's products include ASAPP Platform and 4 more.

CB Insights
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CB Insights puts confidence and clarity into your most strategic decisions.
See how. Join a demo.
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Trusted by the world's smartest companies to:
  • Predict emerging trends
  • See competitors' playbooks
  • Stalk the smart money
  • Identify tomorrow's challengers
  • Spot growing industries
  • Kill analyst data work
Let's see how we can help you!
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Compare ASAPP to Competitors

Cresta Logo
Cresta

Cresta provides software tools for contact center agents. Its artificial intelligence (AI) solution helps contact center agents uncover behaviors from every customer conversation and amplifies them with assistance. It was founded in 2017 and is based in San Francisco, California.

Uniphore Logo
Uniphore

Uniphore operates as a conversational service automation software company. It enables businesses globally to deliver customer service by providing automation software to take over transactional conversations from humans, coach lives agents during calls, and accurately predict language, emotion, and intent. It serves healthcare, banking, telecommunication, public safety, and other sectors. The company was founded in 2008 and is based in Palo Alto, California.

Observe.ai Logo
Observe.ai

Observe.ai develops an artificial intelligence (AI) company applying deep learning and natural language processing (NLP) to automate support workflows. Its voice AI platform provides the agent with real-time feedback on customer sentiment and guides them on the next steps during the customer call. It was founded in 2017 and is based in San Francisco, California.

CallMiner Logo
CallMiner

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering insights to contact center staff, business analysts, and executives.

Cogito Logo
Cogito

Cogito helps to enhance the emotional intelligence of workers through behavioral change software. It applies behavioral science through artificial intelligence (AI) and machine learning providing in-call guidance helping enterprises improve sales results, and deliver better customer experiences. It serves telecommunication and technology, financial services, healthcare, insurance, travel and hospitality, and other sectors. The company was founded in 2007 and is based in Boston, Massachusetts.

Balto Logo
Balto

Balto provides artificial intelligence-powered live call guidance for contact centers. It delivers critical information on call to help contact center agents overcome objections, answer questions, and reduce handling times. It serves the insurance, healthcare, financial services, and other sectors. It was founded in 2017 and is based in Saint Louis, Missouri.

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