About Get Satisfaction
Get Satisfaction is a Web service that cultivates customer communities around companies and products, providing businesses the tools to build stronger relationships with customers and free them from repetitive support tasks. Get Satisfaction's open discussion-based system aims to allow companies, customers, and partners to work together to answer questions. identify problems and bugs, and share ideas for how to make products better and connect in unexpected ways.
Get Satisfaction Frequently Asked Questions (FAQ)
When was Get Satisfaction founded?
Get Satisfaction was founded in 2007.
Where is Get Satisfaction's headquarters?
Get Satisfaction's headquarters is located at 1550 Bryant St., San Francisco.
What is Get Satisfaction's latest funding round?
Get Satisfaction's latest funding round is Acquired.
How much did Get Satisfaction raise?
Get Satisfaction raised a total of $20.8M.
Who are the investors of Get Satisfaction?
Investors of Get Satisfaction include Sprinklr, InterWest Partners, O'Reilly AlphaTech Ventures, First Round Capital, Azure Capital Partners and 10 more.
Who are Get Satisfaction's competitors?
Competitors of Get Satisfaction include Gladly and 7 more.
Compare Get Satisfaction to Competitors
Zendesk (NYSE: ZEN) provides cloud-based customer service software. It takes customer communication from websites, emails, and phones, and turns it into a ticket for support teams and customers to use. It was founded in 2007 and is based in San Francisco, California.
Kustomer operates as an omnichannel customer management platform for enterprises. It unifies data from multiple sources and enables companies to deliver personalized service and support through a timeline view. The company was founded in 2015 and is based in New York, New York.
Kayako offers an integrated customer service platform that connects businesses to their customers in a personal way. The platform is a combined chat and helpdesk that helps companies manage customer conversations across all channels.
UserEcho allows companies to create an environment to work with customers and receive feedback on ideas and projects. Companies can create own webpages and impliment a link or widget to allow for customer responses. The company can also participate in discussions with these customers and, using the UserEcho database and suggestions, find the possible solutions.
Hiver offers a customer service platform built for Google Workspace that helps teams deliver fast and empathetic customer service from Gmail. The platform enables users to assign, track, and collaborate on customer emails, as well as run advanced analytics and automation from the Gmail interface. The company serves a range of companies. The company was founded in 2011 and is based in San Jose, California.
Gladly provides a cloud-based software customer service platform. It offers contact center representatives with a communication channel platform that spans voice, email, chat, web, and social networks to switch between communication streams from any device. It was founded in 2014 and is based in Millbrae, California.