Genesys Telecommunications Laboratories genesys.com


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Genesys is a provider of customer service and contact center software and services - with a focus on customer experience and mission to save the world from bad customer service. Genesys is positioned to help companies bring people, insights and customer channels together to drive new customer conversation. Genesys software directs interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer expe...Show all

Genesys is a provider of customer service and contact center software and services - with a focus on customer experience and mission to save the world from bad customer service. Genesys is positioned to help companies bring people, insights and custo...Show all

Company (Alive / Active)

Phone: 650-466-1100

Fax:

2001 Junipero Serra Blvd

Daly City, 94014
California, United States

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Total Funding Date of Last Funding
Genesys Telecommunications Laboratories $1056M Jun 28, 2017

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Investors

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Patents

Title Application Date Patent Date Status
(Patent / Application)
Context aware interaction Feb 16, 2017 Apr 03, 2018 Patent
Method and apparatus for optimizing response time to events in queue Dec 12, 2014 Apr 03, 2018 Patent
Methods for the encoding of participants in a conference Aug 05, 2014 Apr 03, 2018 Patent
Voice enabled social artifacts Jul 02, 2012 Mar 27, 2018 Patent
Method and system for integrating an interaction management system with a business rules management system Jan 03, 2017 Mar 20, 2018 Patent
See all 477 patents