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Genesys

genesys.com

Founded Year

1990

Stage

Unattributed VC | Alive

Total Raised

$1.6B

Valuation

$0000 

Last Raised

$580M | 1 yr ago

Revenue

$0000 

Mosaic Score
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

+20 points in the past 30 days

About Genesys

Genesys is a provider of customer service and contact center software and services, with a focus on customer experience. Genesys software directs interactions every day, from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized, cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

Headquarters Location

2001 Junipero Serra Boulevard

Daly City, California, 94014,

United States

888-436-3797

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ESPs containing Genesys

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Emerging Tech / ERP

Workforce engagement management tools assist in improving customer service employee engagement in order to help the organization achieve its goals.

Genesys named as Leader among 7 other companies, including Quinyx, Observe.ai, and Calabrio.

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Research containing Genesys

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Genesys in 3 CB Insights research briefs, most recently on May 18, 2022.

Expert Collections containing Genesys

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Genesys is included in 1 Expert Collection, including Customer Service Tech.

C

Customer Service Tech

820 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre, during, and post purchase of goods and services.

Genesys Patents

Genesys has filed 1 patent.

The 3 most popular patent topics include:

  • Videotelephony
  • Outsourcing
  • Computer telephony integration
patents chart

Application Date

Grant Date

Title

Related Topics

Status

6/12/2020

11/8/2022

Cloud platforms, Cloud computing, Cloud storage, Cloud applications, Cloud infrastructure

Grant

Application Date

6/12/2020

Grant Date

11/8/2022

Title

Related Topics

Cloud platforms, Cloud computing, Cloud storage, Cloud applications, Cloud infrastructure

Status

Grant

Latest Genesys News

HGS Partners with Genesys

Nov 23, 2022

Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leading and innovative provider of solutions in consumer engagement, digital …

Genesys Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Genesys Rank

Genesys Frequently Asked Questions (FAQ)

  • When was Genesys founded?

    Genesys was founded in 1990.

  • Where is Genesys's headquarters?

    Genesys's headquarters is located at 2001 Junipero Serra Boulevard, Daly City.

  • What is Genesys's latest funding round?

    Genesys's latest funding round is Unattributed VC.

  • How much did Genesys raise?

    Genesys raised a total of $1.6B.

  • Who are the investors of Genesys?

    Investors of Genesys include BlackRock, ServiceNow Ventures, D1 Capital Partners, Zoom Video Communications, Salesforce Ventures and 8 more.

  • Who are Genesys's competitors?

    Competitors of Genesys include Agent IQ, 3CLogic, Dialpad, Aircall, Talkmap and 11 more.

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Natterbox provides Cloud-based voice services that transform how businesses communicate. Natterbox solves business telephony issues and brings voice into the digitized customer experience through its cloud PBX service that captures and integrates voice into customer processes and CRM systems.

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