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Founded Year



Unattributed VC | Alive

Total Raised




Last Raised

$580M | 1 yr ago



Mosaic Score
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

+20 points in the past 30 days

About Genesys

Genesys is a provider of customer service and contact center software and services, with a focus on customer experience. Genesys software directs interactions every day, from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized, cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

Headquarters Location

2001 Junipero Serra Boulevard

Daly City, California, 94014,

United States


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ESPs containing Genesys

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

Emerging Tech / ERP

Workforce engagement management tools assist in improving customer service employee engagement in order to help the organization achieve its goals.

Genesys named as Leader among 7 other companies, including Quinyx,, and Calabrio.

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Research containing Genesys

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Genesys in 3 CB Insights research briefs, most recently on May 18, 2022.

Expert Collections containing Genesys

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Genesys is included in 1 Expert Collection, including Customer Service Tech.


Customer Service Tech

820 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre, during, and post purchase of goods and services.

Genesys Patents

Genesys has filed 1 patent.

The 3 most popular patent topics include:

  • Videotelephony
  • Outsourcing
  • Computer telephony integration
patents chart

Application Date

Grant Date


Related Topics




Cloud platforms, Cloud computing, Cloud storage, Cloud applications, Cloud infrastructure


Application Date


Grant Date



Related Topics

Cloud platforms, Cloud computing, Cloud storage, Cloud applications, Cloud infrastructure



Latest Genesys News

HGS Partners with Genesys

Nov 23, 2022

Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leading and innovative provider of solutions in consumer engagement, digital …

Genesys Web Traffic

Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Genesys Rank

Genesys Frequently Asked Questions (FAQ)

  • When was Genesys founded?

    Genesys was founded in 1990.

  • Where is Genesys's headquarters?

    Genesys's headquarters is located at 2001 Junipero Serra Boulevard, Daly City.

  • What is Genesys's latest funding round?

    Genesys's latest funding round is Unattributed VC.

  • How much did Genesys raise?

    Genesys raised a total of $1.6B.

  • Who are the investors of Genesys?

    Investors of Genesys include BlackRock, ServiceNow Ventures, D1 Capital Partners, Zoom Video Communications, Salesforce Ventures and 8 more.

  • Who are Genesys's competitors?

    Competitors of Genesys include Agent IQ, 3CLogic, Dialpad, Aircall, Talkmap and 11 more.

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Natterbox provides Cloud-based voice services that transform how businesses communicate. Natterbox solves business telephony issues and brings voice into the digitized customer experience through its cloud PBX service that captures and integrates voice into customer processes and CRM systems.

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