Genesys Telecommunications Laboratories genesys.com


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Genesys is a provider of customer service and contact center software and services - with a focus on customer experience and mission to save the world from bad customer service. Genesys is positioned to help companies bring people, insights and customer channels together to drive new customer conversation. Genesys software directs interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer expe...Show all

Genesys is a provider of customer service and contact center software and services - with a focus on customer experience and mission to save the world from bad customer service. Genesys is positioned to help companies bring people, insights and custo...Show all

Company (Alive / Active)

Phone: 650-466-1100

Fax:

2001 Junipero Serra Blvd

Daly City, 94014
California, United States

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Total Funding Date of Last Funding
Genesys Telecommunications Laboratories $1065M Jun 28, 2017

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Investors

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Patents

Title Application Date Patent Date Status
(Patent / Application)
System and method for site aware routing for callback Aug 19, 2016 May 29, 2018 Patent
Mobile expert desktop Feb 25, 2013 May 29, 2018 Patent
Contact center system and method for advanced outbound communications to a contact group Aug 29, 2016 May 22, 2018 Patent
System and method for exposing customer availability to contact center agents Feb 26, 2015 May 22, 2018 Patent
Scoring persons and files for trust in digital communication Dec 30, 2008 May 22, 2018 Patent
See all 499 patents