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Front

front.com

Founded Year

2013

Stage

Series D | Alive

Total Raised

$203.12M

Valuation

$0000 

Last Raised

$65M | 7 mos ago

About Front

Front pulls together emails, as well as live chat, social media, and SMS and integrates them into platforms like those of Salesforce. The company hopes to centralize all conversations in a single place so companies can coordinate responses, comments, and message tracking. It caters its services to travel, logistics, finance, B2B Tech, manufacturing, and financial services industries. Front was founded in 2013 and is based in San Francisco, California.

Headquarters Location

525 Brannan Street

San Francisco, California, 94103,

United States

877-331-5984

ESPs containing Front

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER
Emerging Tech / Digital Engagement

Business instant messaging is a form of digital communication that allows for real-time communication between individuals, teams, and organizations. Some of these platforms focus on internal messaging, while others focus on external, client communication.

Front named as Highflier among 7 other companies, including Slack Technologies, Mattermost, and WorkInSync.

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Front's Products & Differentiators

    Front customer communication hub

    Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. 

Expert Collections containing Front

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Front is included in 3 Expert Collections, including Unicorns- Billion Dollar Startups.

U

Unicorns- Billion Dollar Startups

1,204 items

F

Future Unicorns 2019

50 items

C

Customer Service Tech

675 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre, during, and post purchase of goods and services.

Front Patents

Front has filed 45 patents.

The 3 most popular patent topics include:

  • Automotive accessories
  • Automotive body parts
  • Automotive styling features
patents chart

Application Date

Grant Date

Title

Related Topics

Status

5/10/2019

9/6/2022

Cannabinoids, Entheogens, Cannabis strains, Plant reproduction, Cannabis

Grant

Application Date

5/10/2019

Grant Date

9/6/2022

Title

Related Topics

Cannabinoids, Entheogens, Cannabis strains, Plant reproduction, Cannabis

Status

Grant

Latest Front News

Front picked to develop visual for Legoland Korea

Sep 15, 2020

Creative agency Front has been appointed to create and develop the new key visual for the 2022 launch of Legoland Korea, the newest theme park opening for Lego. Sheffield's Front has previously completed the same project for Legoland New York - it was appointed last year to provide visuals for the under-construction theme park in Goshen, New York, which is scheduled to open in 2021. Legoland Korea, featuring a themed Legoland Hotel, is set to be be situated on the island of Hajungdo, approximately one hour east of Seoul and within a two-hour drive time of nearly 24 million people. Seoul itself has a population of nearly 10 million. The visual created for the newest Legoland will be used across all promotional and marketing platforms including online, brochure, print and video formats, in the same fashion as the visual for Legoland New York (above). Lucy Redmond, Account Director at Front, said: “We are delighted to have been appointed by Legoland Korea. Over the past few months, we have worked hard on the key visual for Legoland New York so it will be fantastic to apply what we have learned to Asia’s newest resort.” Dawn Stailey, Head of Marketing for Legoland New Openings, added: “Since we started working with Front last year, the team has really understood our business and the geographical/cultural differences that we have to be mindful of. Its insight driven rationales, and the project management support it delivers across multiple continents and time zones, have also added real value. "The creative delivered so far for New York has been first class, so I’m looking forward to seeing how the South Korea project develops.”

Front Frequently Asked Questions (FAQ)

  • When was Front founded?

    Front was founded in 2013.

  • Where is Front's headquarters?

    Front's headquarters is located at 525 Brannan Street, San Francisco.

  • What is Front's latest funding round?

    Front's latest funding round is Series D.

  • How much did Front raise?

    Front raised a total of $203.12M.

  • Who are the investors of Front?

    Investors of Front include Sequoia Capital, Battery Ventures, Salesforce Ventures, Anthos Capital, Initialized Capital and 33 more.

  • Who are Front's competitors?

    Competitors of Front include Gladly, Zendesk, Moxo, Gorgias, Happeo, Mattermost, Hiver, Freshworks, Trengo, Talkdesk and 23 more.

  • What products does Front offer?

    Front's products include Front customer communication hub .

  • Who are Front's customers?

    Customers of Front include EverCheck.

Compare Front to Competitors

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Gorgias

Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-offices. The company allows merchants to manage all of their support from one place. It connects all business apps and communication channels to provide support agents a unified view of their customers, as well as sets auto-responses to common customer requests. Gorgias helps merchants leverage support as a way to increase sales. The company was founded in 2015 and is based in San Francisco, California.

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Kustomer is an omnichannel customer management platform for enterprises that scale to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver consistent and personalized service and support through a single timeline view. The company was founded in 2015 and is based in New York, New York. On November 30th, 2020, Kustomer was acquired by Meta at a valuation of $1B.

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Gladly

Gladly offers cloud-based software for the contact center market serving B2C brands. It provides contact center representatives with a unified communication channel platform that spans voice, email, chat, web, and social networks to switch between communication streams from any device. The company was founded in 2014 and is based in Millbrae, California.

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Dixa

Dixa is customer service software for customer-facing teams. It allows the user to deliver service across voice, email, and chat in one simple cloud-based interface powered by artificial intelligence. The company helps set up browser-based cloud call center platforms that feature automatic call distribution, call queues, outbound caller IDs, and personalized greetings.

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Talkdesk

Talkdesk helps growing businesses improve customer interactions, while simultaneously reducing costs. With Talkdesk, companies can have a call center up­ and ­running in minutes and have access to call center functionality including IVR, skills­-based routing, call conferencing, comprehensive reporting, all in an intuitive web­ based interface. Talkdesk integrates with CRM systems to deliver real ­time customer information agents need to improve customer interactions.

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