StageIPO | IPO
Date of IPO9/22/2021
Freshworks provides a cloud-based customer support platform. The company offers an online help desk and support ticketing application supporting customers through email, phone, Facebook, and Twitter. Customer service agents can support, update, and assign projects directly from an email client without logging in or using a mobile app. Agents email or forward a request to a Freshworks email address, and the request will be added to Freshworks's interface.
Missing: Freshworks's Product Demo & Case Studies
Promote your product offering to tech buyers.
Reach 1000s of buyers who use CB Insights to identify vendors, demo products, and make purchasing decisions.
Missing: Freshworks's Product & Differentiators
Don’t let your products get skipped. Buyers use our vendor rankings to shortlist companies and drive requests for proposals (RFPs).
Research containing Freshworks
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Freshworks in 5 CB Insights research briefs, most recently on Jan 11, 2023.
Expert Collections containing Freshworks
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Freshworks is included in 3 Expert Collections, including Tech IPO Pipeline.
Tech IPO Pipeline
Customer Service Tech
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
Freshworks has filed 18 patents.
The 3 most popular patent topics include:
- Natural language processing
- Social networking services
RNA, Data modeling, Cryptography, Educational psychology, Probability assessment
RNA, Data modeling, Cryptography, Educational psychology, Probability assessment
Latest Freshworks News
Mar 22, 2023
This is part of the SaaSBOOMi founding team's efforts to give a formal structure to its community-building efforts as the Indian cloud software ecosystem emerges as one of the world's biggest. Key Takeaways Raghava, a founding member of SaaSBOOMi and one of the key connectors in the Indian SaaS ecosystem, will move from Together Fund to focus solely on further building the SaaS community. The organisation will have a governing council comprising seven members, similar to a company's board of directors, to lay down quarterly and annual goals. SaaSBOOMi, a community for Indian software-as-a-service companies, recently announced the appointment of its first chief executive officer, Avinash Raghava, who was one of its founding members and has played a key role in the shaping of the Indian SaaS ecosystem. Raghava, who was also a key member of the Together Fund, has moved out from the venture capital firm to solely focus on spearheading SaaSBOOMi. Together Fund was founded in 2021 by Freshworks Co-founder and CEO Girish Mathrubootham and Eka Software Solutions Founder and CEO Manav Garg in 2021, with Raghava’s responsibilities including building a community around it. “As the global interest in India SaaS continues to rise, we (as part of the SaaSBOOMi founding team) realised the need for a full time leadership role at the organisation and creating an independent governance council,” Mathrubootham and Garg said in a blog post titled, “Goodbye Avinash…Welcome Avinash”. “This is the right step forward for SaaSBOOMi, which will continue to play a pivotal role in enabling the SaaS founder community,” they wrote. Towards making the SaaS association a more formal structure, the community has set up a founding team that will own and ratify its bylaws, including the organisation’s name and operating model, as per another blog post by Suresh Sambandam, Founder and CEO of workflow automation platform Kissflow. It has also set up a governing council, an ‘Apex Operating Authority’ equivalent to a Board of Directors in a for-profit entity. The council will have seven members–two founding members, two SaaS founders, two venture capital or ecosystem partners, and the CEO. The first governing council comprises: Ashwini Ashokan, Co-founder and CEO of MadStreetDen; Eka’s Garg; Mohit Bhatnagar, Managing Director and Partner at Sequoia Capital; Shekhar Kirani, Partner at Accel Partners; Kissflow’s Sambandam; Vinod Muthukrishnan, Co-founder of CloudCherry and Chief Customer Officer at Uniphore; and Raghava. The CEO will be responsible for the day-to-day operations while the governing council will lay down quarterly and annual goals for the organisation. Avinash Raghava, first CEO of SaaSBOOMi, and one of the earliest champions of Indian SaaS startups Origins of SaaSBOOMi The roots of the current avatar of SaaSBOOMi can be traced back to 2012, when Raghava was working with small and medium enterprises, some of which were building software products, as part of the IT industry body Nasscom. These, however, did not garner the same kind of attention as software services firms Infosys and Tata Consultancy Services, which commanded a lion’s share of the tech industry’s revenues. Raghava, along with a few others including Sharad Sharma and Kirani, took up the cause of championing product companies and formed the Indian Software Product Industry RoundTable (iSPIRT) with the vision of making India a “product nation”. The group was strengthened by roundtable discussions initiated by Aneesh Reddy, Co-Founder and CEO of Capillary Technologies, one of the first SaaS startups to scale beyond $1 million in annual recurring revenue, a key metric used to gauge future potential and the health of a SaaS company. A visit to Chennai and meeting with companies such as Zoho, Freshworks, Kissflow and Chargebee laid the foundation for India’s first conference solely for the SaaS community. After an unintended break, the same set of people came together to set up a formal association, SaaSBOOMi, in 2018. The foundation currently has over 3,500 SaaS startups as its members. Edited by Feroze Jamal
Freshworks Frequently Asked Questions (FAQ)
When was Freshworks founded?
Freshworks was founded in 2010.
Where is Freshworks's headquarters?
Freshworks's headquarters is located at 2950 S Delaware St, San Mateo.
What is Freshworks's latest funding round?
Freshworks's latest funding round is IPO.
How much did Freshworks raise?
Freshworks raised a total of $399M.
Who are the investors of Freshworks?
Investors of Freshworks include Steadview Capital, Accel, CapitalG, Sequoia Capital India and Tiger Global Management.
Who are Freshworks's competitors?
Competitors of Freshworks include Simplify360, Gladly, Zendesk, Servicely, Front, Firstbase, Aircall, Hiver, Capacity, Lucidum and 20 more.
Compare Freshworks to Competitors
Zendesk provides cloud-based customer service software. It takes customer communication from websites, emails, phone, Twitter, Facebook, and chat and turns it into a ticket for support teams and customers to use. The company was founded in 2007 and is based in San Francisco, California.
Talkdesk helps growing businesses improve customer interactions, while simultaneously reducing costs. With Talkdesk, companies can have a call center up and running in minutes and have access to call center functionality including IVR, skills-based routing, call conferencing, comprehensive reporting, all in an intuitive web based interface. Talkdesk integrates with CRM systems to deliver real time customer information agents need to improve customer interactions.
Gladly offers cloud-based software for the contact center market serving B2C brands. It provides contact center representatives with a unified communication channel platform that spans voice, email, chat, web, and social networks to switch between communication streams from any device. The company was founded in 2014 and is based in Millbrae, California.
Olark offers software that aims to allow website owners to add live chat capabilities to their site so they can close sales and generate leads. Olark's revenue comes from subscription charges based on usage. Customers pay monthly for each operator that connects to the service.
Front pulls together emails, as well as live chat, social media, and SMS and integrates them into platforms like those of Salesforce. The company hopes to centralize all conversations in a single place so companies can coordinate responses, comments, and message tracking. It caters its services to travel, logistics, finance, B2B Tech, manufacturing, and financial services industries. Front was founded in 2013 and is based in San Francisco, California.
Dialpad provides communications for workplaces. The company provides cloud-based voice, messaging, video, and meetings designed to enable companies to connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more. Dialpad was founded in 2011 and is based in San Ramon, California.
Discover the right solution for your team
The CB Insights tech market intelligence platform analyzes millions of data points on vendors, products, partnerships, and patents to help your team find their next technology solution.