Freshworks
Founded Year
2010Stage
IPO | IPOTotal Raised
$399MDate of IPO
9/22/2021Revenue
$0000About Freshworks
Freshworks provides a cloud-based customer support platform. The company offers an online help desk and support ticketing application supporting customers through email, phone, Facebook, and Twitter. Customer service agents can support, update, and assign projects directly from an email client without logging in or using a mobile app. Agents email or forward a request to a Freshworks email address, and the request will be added to Freshworks's interface.
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Research containing Freshworks
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Freshworks in 6 CB Insights research briefs, most recently on Jan 11, 2023.
Expert Collections containing Freshworks
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Freshworks is included in 3 Expert Collections, including Tech IPO Pipeline.
Tech IPO Pipeline
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Conference Exhibitors
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Customer Service Tech
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Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
Freshworks Patents
Freshworks has filed 17 patents.
The 3 most popular patent topics include:
- Natural language processing
- Social networking services
- Videotelephony
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
5/23/2017 | 10/25/2022 | Video on demand services, Diagrams, Video hosting, Internet television, Streaming media systems | Grant |
Application Date | 5/23/2017 |
|---|---|
Grant Date | 10/25/2022 |
Title | |
Related Topics | Video on demand services, Diagrams, Video hosting, Internet television, Streaming media systems |
Status | Grant |
Latest Freshworks News
Jan 26, 2023
How 2023 will transform the way companies interact with customers according to Simon Ma, Director & Regional Manager, ASEAN at Freshworks The post How 2023 will transform the way companies interact with customers appeared first on Tech Collective.
Freshworks Frequently Asked Questions (FAQ)
When was Freshworks founded?
Freshworks was founded in 2010.
Where is Freshworks's headquarters?
Freshworks's headquarters is located at 2950 S Delaware St, San Mateo.
What is Freshworks's latest funding round?
Freshworks's latest funding round is IPO.
How much did Freshworks raise?
Freshworks raised a total of $399M.
Who are the investors of Freshworks?
Investors of Freshworks include Steadview Capital, Accel, CapitalG, Sequoia Capital India and Tiger Global Management.
Who are Freshworks's competitors?
Competitors of Freshworks include Gladly, Zendesk, Gorgias, Servicely, Front, Firstbase, Aircall, Hiver, Lucidum, Trengo and 25 more.
Compare Freshworks to Competitors
Zendesk provides cloud-based customer service software. It takes customer communication from websites, emails, phone, Twitter, Facebook, and chat and turns it into a ticket for support teams and customers to use. The company was founded in 2007 and is based in San Francisco, California.
Gladly offers cloud-based software for the contact center market serving B2C brands. It provides contact center representatives with a unified communication channel platform that spans voice, email, chat, web, and social networks to switch between communication streams from any device. The company was founded in 2014 and is based in Millbrae, California.
Talkdesk helps growing businesses improve customer interactions, while simultaneously reducing costs. With Talkdesk, companies can have a call center up and running in minutes and have access to call center functionality including IVR, skills-based routing, call conferencing, comprehensive reporting, all in an intuitive web based interface. Talkdesk integrates with CRM systems to deliver real time customer information agents need to improve customer interactions.
Happyfox offers customer support and ticket management software. HappyFox integrates with email accounts and websites to ensure that all your support requests get collated.
Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-offices. The company allows merchants to manage all of their support from one place. It connects all business apps and communication channels to provide support agents a unified view of their customers, as well as sets auto-responses to common customer requests. Gorgias helps merchants leverage support as a way to increase sales. The company was founded in 2015 and is based in San Francisco, California.
Dixa is customer service software for customer-facing teams. It allows the user to deliver service across voice, email, and chat in one simple cloud-based interface powered by artificial intelligence. The company helps set up browser-based cloud call center platforms that feature automatic call distribution, call queues, outbound caller IDs, and personalized greetings.
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