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About Freshworks

Freshworks provides a cloud-based customer support platform. The company offers an online help desk and support ticketing application supporting customers through email, phone, Facebook, and Twitter. Customer service agents can support, update, and assign projects directly from an email client without logging in or using a mobile app. Agents email or forward a request to a Freshworks email address, and the request will be added to Freshworks's interface.

Headquarters Location

2950 S Delaware St Suite 201

San Mateo, California, 94403,

United States


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Expert Collections containing Freshworks

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Freshworks is included in 3 Expert Collections, including Tech IPO Pipeline.


Tech IPO Pipeline

568 items


Conference Exhibitors

5,302 items


Customer Service Tech

995 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

Freshworks Patents

Freshworks has filed 18 patents.

The 3 most popular patent topics include:

  • Natural language processing
  • Social networking services
  • Videotelephony
patents chart

Application Date

Grant Date


Related Topics




RNA, Data modeling, Cryptography, Educational psychology, Probability assessment


Application Date


Grant Date



Related Topics

RNA, Data modeling, Cryptography, Educational psychology, Probability assessment



Latest Freshworks News

India’s oldest SaaS community gets its first CEO

Mar 22, 2023

This is part of the SaaSBOOMi founding team's efforts to give a formal structure to its community-building efforts as the Indian cloud software ecosystem emerges as one of the world's biggest. Key Takeaways Raghava, a founding member of SaaSBOOMi and one of the key connectors in the Indian SaaS ecosystem, will move from Together Fund to focus solely on further building the SaaS community. The organisation will have a governing council comprising seven members, similar to a company's board of directors, to lay down quarterly and annual goals. SaaSBOOMi, a community for Indian software-as-a-service companies, recently announced the appointment of its first chief executive officer, Avinash Raghava, who was one of its founding members and has played a key role in the shaping of the Indian SaaS ecosystem. Raghava, who was also a key member of the Together Fund, has moved out from the venture capital firm to solely focus on spearheading SaaSBOOMi. Together Fund was founded in 2021 by Freshworks Co-founder and CEO Girish Mathrubootham and Eka Software Solutions Founder and CEO Manav Garg in 2021, with Raghava’s responsibilities including building a community around it. “As the global interest in India SaaS continues to rise, we (as part of the SaaSBOOMi founding team) realised the need for a full time leadership role at the organisation and creating an independent governance council,” Mathrubootham and Garg said in a blog post titled, “Goodbye Avinash…Welcome Avinash”. “This is the right step forward for SaaSBOOMi, which will continue to play a pivotal role in enabling the SaaS founder community,” they wrote. Towards making the SaaS association a more formal structure, the community has set up a founding team that will own and ratify its bylaws, including the organisation’s name and operating model, as per another blog post by Suresh Sambandam, Founder and CEO of workflow automation platform Kissflow. It has also set up a governing council, an ‘Apex Operating Authority’ equivalent to a Board of Directors in a for-profit entity. The council will have seven members–two founding members, two SaaS founders, two venture capital or ecosystem partners, and the CEO. The first governing council comprises: Ashwini Ashokan, Co-founder and CEO of MadStreetDen; Eka’s Garg; Mohit Bhatnagar, Managing Director and Partner at Sequoia Capital; Shekhar Kirani, Partner at Accel Partners; Kissflow’s Sambandam; Vinod Muthukrishnan, Co-founder of CloudCherry and Chief Customer Officer at Uniphore; and Raghava. The CEO will be responsible for the day-to-day operations while the governing council will lay down quarterly and annual goals for the organisation. Avinash Raghava, first CEO of SaaSBOOMi, and one of the earliest champions of Indian SaaS startups Origins of SaaSBOOMi The roots of the current avatar of SaaSBOOMi can be traced back to 2012, when Raghava was working with small and medium enterprises, some of which were building software products, as part of the IT industry body Nasscom. These, however, did not garner the same kind of attention as software services firms Infosys and Tata Consultancy Services, which commanded a lion’s share of the tech industry’s revenues. Raghava, along with a few others including Sharad Sharma and Kirani, took up the cause of championing product companies and formed the Indian Software Product Industry RoundTable (iSPIRT) with the vision of making India a “product nation”. The group was strengthened by roundtable discussions initiated by Aneesh Reddy, Co-Founder and CEO of Capillary Technologies, one of the first SaaS startups to scale beyond $1 million in annual recurring revenue, a key metric used to gauge future potential and the health of a SaaS company. A visit to Chennai and meeting with companies such as Zoho, Freshworks, Kissflow and Chargebee laid the foundation for India’s first conference solely for the SaaS community. After an unintended break, the same set of people came together to set up a formal association, SaaSBOOMi, in 2018. The foundation currently has over 3,500 SaaS startups as its members. Edited by Feroze Jamal

Freshworks Frequently Asked Questions (FAQ)

  • When was Freshworks founded?

    Freshworks was founded in 2010.

  • Where is Freshworks's headquarters?

    Freshworks's headquarters is located at 2950 S Delaware St, San Mateo.

  • What is Freshworks's latest funding round?

    Freshworks's latest funding round is IPO.

  • How much did Freshworks raise?

    Freshworks raised a total of $399M.

  • Who are the investors of Freshworks?

    Investors of Freshworks include Steadview Capital, Accel, CapitalG, Sequoia Capital India and Tiger Global Management.

  • Who are Freshworks's competitors?

    Competitors of Freshworks include Simplify360, Gladly, Zendesk, Servicely, Front, Firstbase, Aircall, Hiver, Capacity, Lucidum and 20 more.

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