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Freshworks

freshworks.com

Founded Year

2010

Stage

IPO | IPO

Total Raised

$399M

Date of IPO

9/22/2021

Revenue

$0000 

About Freshworks

Freshworks provides a cloud-based customer support platform. The company offers an online help desk and support ticketing application supporting customers through email, phone, Facebook, and Twitter. Customer service agents can support, update, and assign projects directly from an email client without logging in or using a mobile app. Agents email or forward a request to a Freshworks email address, and the request will be added to Freshworks's interface.

Headquarters Location

2950 S Delaware St Suite 201

San Mateo, California, 94403,

United States

650-513-0514

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Expert Collections containing Freshworks

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Freshworks is included in 3 Expert Collections, including Tech IPO Pipeline.

T

Tech IPO Pipeline

568 items

C

Conference Exhibitors

5,302 items

C

Customer Service Tech

994 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

Freshworks Patents

Freshworks has filed 17 patents.

The 3 most popular patent topics include:

  • Natural language processing
  • Social networking services
  • Videotelephony
patents chart

Application Date

Grant Date

Title

Related Topics

Status

5/23/2017

10/25/2022

Video on demand services, Diagrams, Video hosting, Internet television, Streaming media systems

Grant

Application Date

5/23/2017

Grant Date

10/25/2022

Title

Related Topics

Video on demand services, Diagrams, Video hosting, Internet television, Streaming media systems

Status

Grant

Latest Freshworks News

How 2023 will transform the way companies interact with customers

Jan 26, 2023

How 2023 will transform the way companies interact with customers according to Simon Ma, Director & Regional Manager, ASEAN at Freshworks The post How 2023 will transform the way companies interact with customers appeared first on Tech Collective.

Freshworks Frequently Asked Questions (FAQ)

  • When was Freshworks founded?

    Freshworks was founded in 2010.

  • Where is Freshworks's headquarters?

    Freshworks's headquarters is located at 2950 S Delaware St, San Mateo.

  • What is Freshworks's latest funding round?

    Freshworks's latest funding round is IPO.

  • How much did Freshworks raise?

    Freshworks raised a total of $399M.

  • Who are the investors of Freshworks?

    Investors of Freshworks include Steadview Capital, Accel, CapitalG, Sequoia Capital India and Tiger Global Management.

  • Who are Freshworks's competitors?

    Competitors of Freshworks include Gladly, Zendesk, Gorgias, Servicely, Front, Firstbase, Aircall, Hiver, Lucidum, Trengo and 25 more.

Compare Freshworks to Competitors

Zendesk Logo
Zendesk

Zendesk provides cloud-based customer service software. It takes customer communication from websites, emails, phone, Twitter, Facebook, and chat and turns it into a ticket for support teams and customers to use. The company was founded in 2007 and is based in San Francisco, California.

Gladly Logo
Gladly

Gladly offers cloud-based software for the contact center market serving B2C brands. It provides contact center representatives with a unified communication channel platform that spans voice, email, chat, web, and social networks to switch between communication streams from any device. The company was founded in 2014 and is based in Millbrae, California.

Talkdesk Logo
Talkdesk

Talkdesk helps growing businesses improve customer interactions, while simultaneously reducing costs. With Talkdesk, companies can have a call center up­ and ­running in minutes and have access to call center functionality including IVR, skills­-based routing, call conferencing, comprehensive reporting, all in an intuitive web­ based interface. Talkdesk integrates with CRM systems to deliver real ­time customer information agents need to improve customer interactions.

Happyfox Logo
Happyfox

Happyfox offers customer support and ticket management software. HappyFox integrates with email accounts and websites to ensure that all your support requests get collated.

Gorgias Logo
Gorgias

Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-offices. The company allows merchants to manage all of their support from one place. It connects all business apps and communication channels to provide support agents a unified view of their customers, as well as sets auto-responses to common customer requests. Gorgias helps merchants leverage support as a way to increase sales. The company was founded in 2015 and is based in San Francisco, California.

Dixa Logo
Dixa

Dixa is customer service software for customer-facing teams. It allows the user to deliver service across voice, email, and chat in one simple cloud-based interface powered by artificial intelligence. The company helps set up browser-based cloud call center platforms that feature automatic call distribution, call queues, outbound caller IDs, and personalized greetings.

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