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Founded Year



Series F | Alive

Total Raised




Last Raised

$170M | 1 yr ago



About Dialpad

Dialpad operates as artificial intelligence (AI) powered cloud communications platform. It provides cloud-based voice, messaging, video, and meetings. It turns conversations into opportunities and helps teams make smart calls. It was formerly known as Switch Communications. It was founded in 2011 and is based in San Ramon, California.

Headquarters Location

3001 Bishop Drive Suite 400A

San Ramon, California, 94583,

United States


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ESPs containing Dialpad

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

Enterprise Tech / Sales & Customer Service

The communications platform-as-a-service (CPaaS) market offers a range of solutions for businesses to modernize their communication capabilities. These solutions include voice, messaging, and video conferencing features that can be integrated into existing applications or workflows. CPaaS platforms are secure, reliable, and scalable, providing global coverage for businesses of all sizes. With the …

Dialpad named as Leader among 15 other companies, including Infobip, GupShup, and PubNub.

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Research containing Dialpad

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Dialpad in 3 CB Insights research briefs, most recently on Dec 22, 2021.

Expert Collections containing Dialpad

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Dialpad is included in 5 Expert Collections, including Unicorns- Billion Dollar Startups.


Unicorns- Billion Dollar Startups

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Tech IPO Pipeline

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Work From Home Startups

91 items

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Future Unicorns 2019

50 items


Customer Service Tech

829 items

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Dialpad Patents

Dialpad has filed 16 patents.

The 3 most popular patent topics include:

  • Videotelephony
  • Computer memory
  • Audio codecs
patents chart

Application Date

Grant Date


Related Topics




User interfaces, Psychotherapy, Virtual communities, Usability, Multimodal interaction


Application Date


Grant Date



Related Topics

User interfaces, Psychotherapy, Virtual communities, Usability, Multimodal interaction



Latest Dialpad News

How to Make Meetings Shorter (for Real)

May 29, 2023

TechnoHoop If you work a typical office job, even remotely, you probably spend more time than you’d like in meetings. Last year, a survey from the AI customer engagement company Dialpad found that 83 percent of 2,800 respondents said they spent four to 12 hours a week in meetings. If you’re a founder or executive, that time may ramp up to more than 20 hours. No one could blame you for being exhausted. Whether they’re virtual or in-person, meetings require focus and can be draining, especially for introverts who aren’t energized by interactions with coworkers. Unless your company takes the bold stance of eliminating types of meetings, as Shopify said it was doing earlier this year, it’s unlikely you can escape them entirely. But you can at least try to make them shorter, especially if you’re the organizer. Worker gatherings are typically way too long, dragged down by Zoom issues, idle chitchat, and the lack of a clear agenda. No strategy is perfect, but here are some ideas for cutting down the time you’re stuck in meeting hell. How to Make Virtual Meetings Shorter If you’re the meeting scheduler, consider doing away with one-hour or 45-minute meetings unless they’re mission-critical or involve many teams presenting updates. Ask yourself: Can we get everything done in 30 minutes? How about 15? Don’t overcommit on time you set aside in the calendar. Before you send the invite, ask yourself: “Do all of these people need to be at this meeting?” You can always fill in those who aren’t in attendance with a short update, if needed. Meetings with too many participants are also likely to last longer. The person who organized the meeting should lead the discussion and be mindful of keeping it on track and on time. If that’s you and it’s not your strong suit, assign someone else to lead the meeting. Don’t have a meeting with no one in charge; that’s a great way to wander and go too long. The pandemic shutdown made Zoom a tool that nearly everyone had to start using, from CEOs to K-12 students. But weirdly, people didn’t seem to get much better at navigating Zoom’s many control buttons and getting sound to work. It’s 2023 and meetings are still marred with, “Can you hear me? Am I on mute?” Let participants know in advance that the virtual meeting room will open up 10 minutes early for a “get your mic and camera working” grace period time. If possible, have someone in the meeting room to help get those kinks worked out. Be consistent with what virtual platform you use for meetings. Switching from Zoom to Microsoft Teams to Google Meet introduces more variables that can lead to delays. For all types of meetings, make sure there’s an agenda. Nothing makes a meeting drag longer than a lack of action items and aimless conversation. And speaking of conversation, put a five-minute limit (or shorter) on small talk. If a team hasn’t met in a while, some pleasantries are fine, but don’t let it derail the agenda. For regular meetings, table social chat until after the meeting. Source link

Dialpad Frequently Asked Questions (FAQ)

  • When was Dialpad founded?

    Dialpad was founded in 2011.

  • Where is Dialpad's headquarters?

    Dialpad's headquarters is located at 3001 Bishop Drive, San Ramon.

  • What is Dialpad's latest funding round?

    Dialpad's latest funding round is Series F.

  • How much did Dialpad raise?

    Dialpad raised a total of $425.96M.

  • Who are the investors of Dialpad?

    Investors of Dialpad include Google Ventures, Amasia, Section 32, Work-Bench, ICONIQ Capital and 14 more.

  • Who are Dialpad's competitors?

    Competitors of Dialpad include Wingman, OpenPhone, Aircall, JustCall, Nextiva and 9 more.

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