On Feb 22, 2022
Nicole Gode has been named Vice President of Customer Experience and Operations at Field Nation , the leading on-site talent platform. Gode’s addition represents a continuation and extension of the company’s investment in providing an unparalleled customer experience for technicians and service leaders alike. With over 15 years focusing on the customer journey, Gode brings to the role a passion for providing a truly differentiated customer experience. “I’m very excited to join the Field Nation family,” said Gode. “The business model is breaking barriers in a time where on-demand labor is needed to unleash opportunities, and the culture is second to none. I had high expectations coming in, and those expectations have been exceeded in every way.”
Gode has developed her knowledge of product ecosystems and customer experience strategy over the course of her years in the SaaS space, most recently with Siteimprove, where she held several senior roles including VP of Customer Experience. “What Nicole can accomplish for our customer is really exciting,” said Mynul Khan, Founder & CEO. “For Field Nation, customer success means taking a transformative approach to what field service delivery can look like, which means we need to provide comprehensive support during the onboarding, implementation, scaling, and maintenance process. Nicole’s deep knowledge and experience will be invaluable in building out that customer journey.”
“My passion comes from helping people achieve their definition of success,” Gode said of her approach. “Not only customers, but employees who are invested in professional and personal development as well. Providing an experience companies and technicians who partner with us will be proud of.”

Nicole Gode Named VP of Customer Experience and Operations at Field Nation

Nicole Gode has been named Vice President of Customer Experience and Operations at Field Nation, the leading on-site talent platform. Gode’s …

Nicole Gode Named VP of CX & Operations at Field Nation

Zuper, a Seattle, WA-based provider of a productivity suite for intelligent field service management and customer engagement, raised $13m in Series A funding.The round was led by Fuse with participation from Sequoia Capital India, Prime Venture Partners and HubSpot Ventures.The company, which has raised $14.1m to date, will use the new capital to further invest in innovative product leadership, expand its extensive partner ecosystem, and invest in sales and marketing.In 2020, The company launched ZuperCCPack, a solution to help businesses across different industries ensure their workforce stays compliant and up-to-date with the latest COVID-19 protocols and guidelines.Zuper expanded its platform with 250+ features and completed 18 new integrations with Salesforce, Oracle Netsuite, Quickbooks, Zendesk Sell, Field Nation, Zoho Suite and others that contribute to a rich field service management ecosystem. Disclaimer: This story is auto-aggregated & summarized by a computer program and has not been created by StartupAround.

Zuper Raises $13M in Series A Funding

Field Nation Premier: Helping MSPs maximize profitability and service delivery strategy
Field Nation is introducing an enhanced version of Field Nation Premier that provides MSPs with three new features: MarketSmart Insights, PeopleSmart Talent Management Suite and WorkSmart Productivity Suite. “For MSPs, maximizing profitability has never been more challenging or more critical,” said Wael Mohammed, EVP of Product Management, Field Nation. “We designed Field Nation Premier to help companies address their top-line and bottom-line priorities, while getting more business value out of incorporating on-demand labor into their service delivery strategy.”
MarketSmart™ Insights – a pricing and coverage intelligence tool – provides real-time insights based on data from millions of field service jobs to help customers bid more competitively, plan more effectively, and identify growth opportunities. “As we shift to a more direct sales strategy, MarketSmart Insights will help us significantly protect margins,” said a customer at a leading technology deployment firm. PeopleSmart Talent Management Suite allows customers to source and vet on-demand talent, and provides access to a team of experts who can locate hard-to-find or specialized skills. Additionally, Pre-Assignment Surveys and Advanced Technician Profiles streamline the entire process. “We have a manual pre-assignment process that takes 30 minutes per technician per work order. It’s painful,” said a customer who partnered as a co-creator on some of the features. “These tools could help us eliminate that process entirely.”
WorkSmart Productivity Suite equips customers with tools and automation to significantly reduce the time spent dispatching, managing and auditing work orders – increasing first-time resolution, enhancing end-customer satisfaction, and enabling teams to scale without adding headcount. “These tools make work order review and approval much faster and easier, said a customer at a large technology solutions provider. “Any improvement we can make goes right to our bottom line.”
“Service leaders are recognizing that on-demand labor can help them deliver customer value at a competitive price point without sacrificing margin,” said Mynul Khan, CEO and Founder, Field Nation. “We want to help these leaders leverage a flexible workforce to take their service delivery strategy to the next level – which is why we’re bringing Field Nation Premier to market.”
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Field Nation Premier: Helping MSPs maximize profitability and service delivery strategy

The web-based tool provides a data-driven approach to maximizing profitability
December 08, 2020 12:33 PM Eastern Standard Time
MINNEAPOLIS--( BUSINESS WIRE )--For the first time ever, Managed Service Providers (MSPs) will now have access to real-time, marketplace-wide pricing and coverage data through a new web-based tool from Field Nation – the leading field service marketplace – called MarketSmart™ Insights. The new tool provides MSPs with data from millions of field service jobs posted on Field Nation to help them bid more competitively, win more work, protect margins and identify growth opportunities. “One of the key challenges MSPs have is pre-sales effectiveness,” said Wael Mohammed, EVP Product, Field Nation. “If sales teams bid too high in an effort to protect margins, they’re less competitive. If they bid too low in an effort to win the work, they compromise profitability. The only way to solve this trade-off is using real-time, location-based pricing data to determine the precise sweet spot between competitiveness and profitability.”
Whereas previously MSPs were limited to their own historical data when it came to pricing bids and assessing coverage, MarketSmart Insights provides business intelligence from across Field Nation’s marketplace that can be filtered by zip code, type of work, keyword, project, client, and more. “MarketSmart Insights has saved me several hours a week,” said an operations manager at a leading telecom services company. “Responding to RFPs used to require a lot of spreadsheets, and now it just takes a few clicks.”
With over 100,000 IT technicians across the United States and Canada registered on Field Nation, and more than 1 million work orders completed annually, MarketSmart Insights offers access to tens of millions of pricing and coverage data points to help MSPs plot out a path for maximizing profitability in 2021 and beyond. “We used to pay technicians $75 an hour across the board,” said the founder of a nationwide technology solutions firm. “MarketSmart Insights quickly showed us we were overpaying in several geographies, so we’ve adjusted our pricing to improve our margins without sacrificing quality.”
“Labor rates can vary by 15-20 percent depending on geography,” said Field Nation’s Mohammed. “If you’re only relying on your own historical data, and not bidding based on real-time, location-based intelligence, it could mean the difference between profitability and loss – especially if your competition has it and you don’t.”
For more information, visit fieldnation.com/marketsmart
About Field Nation
Field Nation brings companies and highly skilled technicians together to complete short-term, on-site field service work. Companies can build their flexible workforce in geographies across the U.S. and technicians can find work that fits their schedule and skill set. Our mission is to match every technician with the right job, and connect every service team to professionals who are invested in quality outcomes. Learn more at fieldnation.com
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Field Nation Unveils Industry-First Pricing and Coverage Intelligence Tool, MarketSmart™ Insights

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Name	Work History	Title	Status
Mynul Khan		Founder, Chief Executive Officer	Current
Jason Woods	SAP Concur, Best Buy, Katun Corporation, and BHP Billiton	Chief Financial Officer	Current
Travis Emslander	eBureau	Chief Technology Officer	Current
Briana Belisle	SPS Commerce	Executive Vice President	Current
Teri Calderon	Atterro, Nextel Communications, and Coram	Executive Vice President	Current

Name	Mynul Khan	Jason Woods	Travis Emslander	Briana Belisle	Teri Calderon
Work History		SAP Concur, Best Buy, Katun Corporation, and BHP Billiton	eBureau	SPS Commerce	Atterro, Nextel Communications, and Coram
Title	Founder, Chief Executive Officer	Chief Financial Officer	Chief Technology Officer	Executive Vice President	Executive Vice President
Status	Current	Current	Current	Current	Current

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