Search company, investor...

Founded Year



Series B | Alive

Total Raised


Last Raised

$30M | 3 yrs ago

About Espressive

Espressive provides an AI based enterprise service management (ESM) solution, which allows employees to get help. Barista, a virtual support agent (VSA) for enterprise service management (ESM), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace.

Espressive Headquarters Location

5201 Great America Parkway Suite 110

Santa Clara, California, 95054,

United States


Predict your next investment

The CB Insights tech market intelligence platform analyzes millions of data points on venture capital, startups, patents , partnerships and news mentions to help you see tomorrow's opportunities, today.

Espressive's Products & Differentiation

See Espressive's products and how their products differentiate from alternatives and competitors

  • Espressive Barista Virtual Agent




  • Subscribe to see more

    We're on a mission to enable every organization to make smarter decisions about tech. Whether it's finding a new game-changing vendor or understanding a new market, it's easier, faster and smarter with CB Insights. All made possible by the smartest, hardest-working team in tech. Subscribe to see more.


    We're on a mission to enable every organization to make smarter decisions about tech. Whether it's finding a new game-changing vendor or understanding a new market, it's easier, faster and smarter with CB Insights. All made possible by the smartest, hardest-working team in tech. Subscribe to see more.

Research containing Espressive

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Espressive in 1 CB Insights research brief, most recently on Mar 26, 2020.

Expert Collections containing Espressive

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Espressive is included in 3 Expert Collections, including Digital Health.


Digital Health

8,838 items

Startups recreating how healthcare is delivered


HR Tech

4,016 items

HR tech startups are helping companies manage critical pain points in HR processes such as recruitment, automation, career development, compensation, and benefits management, through a mix of software and services.


Artificial Intelligence

9,391 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.

Espressive Patents

Espressive has filed 4 patents.

The 3 most popular patent topics include:

  • Abstract data types
  • Barcodes
  • Cloud applications
patents chart

Application Date

Grant Date


Related Topics




Email, Message transfer agents, Cloud applications, Enterprise application integration, Information technology management


Application Date


Grant Date



Related Topics

Email, Message transfer agents, Cloud applications, Enterprise application integration, Information technology management



Latest Espressive News

Espressive Wins 2022 SaaS Awards for Best IT Management Solution

Sep 13, 2022

International Software Awards Program Recognizes Pioneer in AI for Automating Enterprise-ready Digital Workplace Assistance September 13, 2022 09:00 AM Eastern Daylight Time SANTA CLARA, Calif.--( BUSINESS WIRE )-- Espressive , the pioneer in artificial intelligence (AI) for enterprise service management (ESM), is the winner of the IT Management category in this year’s SaaS Awards program, which recognizes excellence and innovation in software solutions. “The new normal of uncertainty has sparked an intense focus on cost-containment and cost reduction. As a result, 69% of organizations are accelerating their digital business initiatives,” said Pat Calhoun, CEO and founder of Espressive. “With this in mind, help desk automation has gone from a ‘nice to have,’ to an imperative or digital projects will fail. Being named a winner in this year’s SaaS Awards is a testament to our team’s deep focus on elevating workplace help for both employees and organizations through automation.” Espressive Barista, an AI-based virtual support agent (VSA), addresses the challenges of a hybrid workforce and IT-team strain by delivering a VSA that increases employee productivity and satisfaction. Barista enables customers and partners to automatically and instantly resolve up to 76% of employee questions, deploy in as little as six weeks with an ROI on day 1, and recoup 1.2 weeks of productivity per employee per year. Barista automates the help desk, bringing the ease of consumer virtual assistants, such as Amazon Alexa, into the workplace, giving employees the kind of self-service experience that they have come to expect from their consumer lives. SaaS Awards lead judge Annabelle Whittall said, "An issue that many enterprise-level firms have is how to address low-level IT issues that affect the majority of users without using up valuable IT resources. A fairly elegant answer to this issue is the conversational AI chatbot for employees to fix IT issues. Espressive has earned a well-deserved honor.” This award covers a broad range of SaaS offerings covered by the term IT management, including but not limited to: incident management, asset management, enterprise mobility management (EMM), service desk, workload/process automation, and data recovery. Hundreds of organizations entered the SaaS Awards, with entries coming from across the globe, covering the Americas, Australia, Europe, and the Middle East. Finalists in the IT Management category were judged based on customer testimonials and case studies, third-party metrics, and supplementary materials. Head of Operations for the Cloud Awards, James Williams, said, “Espressive is a worthy winner of the SaaS Awards, offering something truly and effectively stand-out in an incredibly competitive category. Every year, we take pride in assessing the compelling solutions and performance of our candidates. The evolution and progress of submissions go only one way: up. Every edition of this business software ‘Oscars’ sees progressively exciting innovations as we face the increasing challenges and changes of the modern world.” About the SaaS Awards The SaaS Awards is a sister program to the Cloud Awards, which was founded in 2011. The SaaS Awards focuses on recognizing excellence and innovation in software solutions. Categories range from Best Enterprise-Level SaaS to Best UX or UI Design in a SaaS Product. Finalists were selected by a judging panel of international industry experts. For more information about the SaaS Awards, please visit . About Espressive Espressive, the pioneer in artificial intelligence (AI) for enterprise service management, a 2019 Gartner Cool Vendor, and a 2020 Forrester New Wave Leader, redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%. Espressive is backed by Insight Partners, General Catalyst, and Wing Venture Capital, and is headquartered in Santa Clara, California. Visit for more information. Contacts

Espressive Web Traffic

Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
CBI Logo

Espressive Rank

  • When was Espressive founded?

    Espressive was founded in 2017.

  • Where is Espressive's headquarters?

    Espressive's headquarters is located at 5201 Great America Parkway, Santa Clara.

  • What is Espressive's latest funding round?

    Espressive's latest funding round is Series B.

  • How much did Espressive raise?

    Espressive raised a total of $53M.

  • Who are the investors of Espressive?

    Investors of Espressive include General Catalyst, Wing Venture Capital and Insight Partners.

  • Who are Espressive's competitors?

    Competitors of Espressive include CogniCor Technologies and 2 more.

  • What products does Espressive offer?

    Espressive's products include Espressive Barista Virtual Agent and 1 more.

  • Who are Espressive's customers?

    Customers of Espressive include Solar Turbines and Dexcom.

You May Also Like


AISERA delivers a proactive, personalized, and predictive AI Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, facilities, and customer service. Aisera's AI Service Desk works with existing service desk solutions to deliver an improved end-to-end service experience for employees and customers. The AI Service Desk automates and resolves customer service and IT support issues with conversational AI and intelligent process automation to deliver self-service to users on day one while reducing support and service costs. The company was founded in 2017 and is based in Palo Alto, California.

SupportLogic Logo

SupportLogic provides AI-powered customer service and aims to improve the support experience (SX). With case evaluation and agent coaching tools, SupportLogic specializes in extracting customer signals from business conversations. Per the company, the software uses natural language processing to give managers tips on how to avoid escalations and pick the best cases in a backlog to evaluate. SupportLogic also offers intelligent case routing, which uses its AI engine to select the best available agent for a given case based on sentiment and churn risk. Per the company, it solutions support non-support functions such as product management as well allowing clients to see and act on customer concerns.

Leena AI Logo
Leena AI

Leena AI is building HR bots (aka conversational AI) to answer questions for employees and create an automated employee helpdesk.

Google Cloud Platform Logo
Google Cloud Platform

Google Cloud Platform, offered by Google, is a suite of cloud computing services that runs on the same infrastructure that Google uses internally for its end-user products.


Decisions is a no-code business automation platform focusing on process automation as well as data handling and business rule execution.

CyberSaint Security Logo
CyberSaint Security

Cybersaint's solutions streamline the compliance process, increase visibility, and add clear metrics. The result is a more efficient process, and simplified reports that don't require an advanced degree in computer science to understand. This yields safer systems and increased cyber resiliency. CyberStrong is powered by people, breakthrough cognitive computing, and cutting edge Cognitive & Artificial Intelligence. Its platform enables continuous improvement and real-time measurement, which allows organizations to manage cybersecurity as they would any other business function. Cybersaint is poised to provide tremendous value as organizations migrate away from a point solution approach toward viewing cyber- security as an ongoing, adaptive process that involves everyone in the company.

Discover the right solution for your team

The CB Insights tech market intelligence platform analyzes millions of data points on vendors, products, partnerships, and patents to help your team find their next technology solution.

Request a demo

CBI websites generally use certain cookies to enable better interactions with our sites and services. Use of these cookies, which may be stored on your device, permits us to improve and customize your experience. You can read more about your cookie choices at our privacy policy here. By continuing to use this site you are consenting to these choices.