Latest ESP Group News
Jun 24, 2021
Journeycall in Arbroath. Arbroath firm Journeycall, which cut 70 staff in the pandemic, is “fighting back” and recruiting again after several major contract wins. Journeycall is the largest dedicated transport contact centre in the UK. Lockdown, restrictions and the rise in home working led to lower demand for public transport last year. This had a direct impact on demand for Journeycall’s customer service support and smartcard services. The firm made 70 redundancies last year . Journeycall’s ‘incredibly difficult’ year Theresa Slevin, group chief executive of Journeycall’s owner, the ESP Group, said it was a year full of “tough decisions”. She said: “We have survived an incredibly difficult year, which involved making some very tough decisions, such as placing staff on furlough and sadly letting some staff go. ESP Group chief executive Theresa Slevin pictured at Journeycall, Arbroath. “We have an enviable reputation for our customer relationship management services, focused primarily on the transport industry. “But inevitably we were affected by lockdown. “As fewer people were using public transport, we were unable to maintain the same levels of staffing.” Journeycall’s revenues fell from £99.6 million in 2019 to £44.1m for the year ending July 31 2020 – a fall of more than £55m. Jouneycall adds to Arbroath workforce But after surviving 2020 in the toughest of conditions, the major local employer has returned to growth. Restrictions easing has brought a run of new contract wins for big name clients.