Dispatch Technologies
Founded Year
2013Stage
Series B | AliveTotal Raised
$15.1MAbout Dispatch Technologies
Dispatch offers a self-serve set of products and APIs for marketplaces and developers. It enables customers to find and book a service through their smartphone or desktop computer and allows for real-time tracking of the provider. The company was founded in 2013 and is based in Boston, Massachusetts.
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Dispatch Technologies's Product Videos
Dispatch Technologies's Products & Differentiators
Manage
Enterprise platform for creating/assigning jobs and measuring performance of service providers and customer satisfaction
Expert Collections containing Dispatch Technologies
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Dispatch Technologies is included in 1 Expert Collection, including On-Demand.
On-Demand
1,244 items
Latest Dispatch Technologies News
Oct 29, 2018
News Wire Feed ATLANTA, Ga. -- Dispatch Technologies (Dispatch.me), a field service leader and customer experience pioneer, announced today that it has entered into a multi-year agreement with a Fortune 500 telecommunications company providing broadband, entertainment, and security services for consumers and businesses across the US. Our newest partner is excited to deploy the Dispatch Last-Mile Customer Experience, said Susan McLaughlin, VP of Sales at Dispatch, which will provide their customers with a modern, Uber-like experience. The solution will lead to significant gains in customer satisfaction and improved retention rates, all while drastically reducing unnecessary truck rolls and call center volume. The Dispatch Last-Mile Customer Experience solution seamlessly integrates with existing systems to provide customers unparalleled transparency into their service request. Customers get timely notifications when a job is scheduled or rescheduled plus confirmations and reminders about that job, all of which can be delivered through voice, email, or text. This instant communication between the technician and the customer allows adjustments to be made on the fly, and the customer portal offers self-service tracking of their service status. These features have significant business benefits and positive ROI for the enterprise, beyond simply making the customers experience a better one, including: Reducing call center volume by 26% Reducing unnecessary truck rolls by 22% Increasing survey response rates by 100% Increasing NPS by 500%
Dispatch Technologies Frequently Asked Questions (FAQ)
When was Dispatch Technologies founded?
Dispatch Technologies was founded in 2013.
Where is Dispatch Technologies's headquarters?
Dispatch Technologies's headquarters is located at 123 N. Washington St, Boston.
What is Dispatch Technologies's latest funding round?
Dispatch Technologies's latest funding round is Series B.
How much did Dispatch Technologies raise?
Dispatch Technologies raised a total of $15.1M.
Who are the investors of Dispatch Technologies?
Investors of Dispatch Technologies include GrandBanks Capital, Assurant Ventures, Vista Equity Partners, Salesforce Ventures, Ray Lane and 11 more.
Who are Dispatch Technologies's competitors?
Competitors of Dispatch Technologies include ServiceTitan.
What products does Dispatch Technologies offer?
Dispatch Technologies's products include Manage and 3 more.
- Predict emerging trends
- See competitors' playbooks
- Stalk the smart money
- Identify tomorrow's challengers
- Spot growing industries
- Kill analyst data work
Compare Dispatch Technologies to Competitors
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Skedulo is an easy to use, application solving complex scheduling and workforce mobility challenges simultaneously, enabling rich customer service touch-points via its native integration with CRM and business application platform, Salesforce.com.
FieldPulse provides a SaaS-based field service solution which allows contractors to manage their entire business through an integrated web and mobile application, by combining customer management (CRM), estimates and invoicing, digital signatures and payments, scheduling and dispatching, GPS tracking, timesheets, and more. The company's features include SimplySend, free invoicing and estimate software that allows for complete invoice and estimate management, and other digital tools like the ContractorCalculator, available on iOS and Android.
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