Directly
Founded Year
2011Stage
Series C - II | AliveTotal Raised
$62.75MValuation
$0000Last Raised
$11M | 4 yrs agoAbout Directly
Directly provides customer service in the business sector. The company offers artificial intelligence (AI) and on-demand solutions to support customers, improving their experience and reducing contact center volume. It primarily sells to sectors such as the technology industry, with clients like Airbnb, Microsoft, and Samsung. It was founded in 2011 and is based in San Francisco, California.
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Expert Collections containing Directly
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Directly is included in 2 Expert Collections, including Artificial Intelligence.
Artificial Intelligence
10,987 items
Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.
Sales & Customer Service
863 items
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
Directly Patents
Directly has filed 11 patents.
The 3 most popular patent topics include:
- artificial intelligence
- machine learning
- artificial neural networks
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
8/19/2019 | 6/21/2022 | Machine learning, Dimension reduction, Classification algorithms, Artificial neural networks, Artificial intelligence | Grant |
Application Date | 8/19/2019 |
|---|---|
Grant Date | 6/21/2022 |
Title | |
Related Topics | Machine learning, Dimension reduction, Classification algorithms, Artificial neural networks, Artificial intelligence |
Status | Grant |
Latest Directly News
Feb 7, 2013
All the weather models didn't line up, but Danbury Public Schools and Western Connecticut State University saw enough to make a decision. No school Friday. Boughton said at noon it's too early to decide about closing school, but that decision is coming. "You know how it is with these storms. It all depends on the track," Boughton said. Two models show Danbury getting hit with 14 to 18 inches of snow. If the storm heads east out to sea, 18 inches turns into two inches. Boughton Tweeted out school is cancelled at about 4:16 Thursday.
Directly Frequently Asked Questions (FAQ)
When was Directly founded?
Directly was founded in 2011.
Where is Directly's headquarters?
Directly's headquarters is located at 333 Bryant Street, San Francisco.
What is Directly's latest funding round?
Directly's latest funding round is Series C - II.
How much did Directly raise?
Directly raised a total of $62.75M.
Who are the investors of Directly?
Investors of Directly include Toba Capital, Triangle Peak Partners, True Ventures, Northgate Capital, M12 and 15 more.
Who are Directly's competitors?
Competitors of Directly include Helpware and 5 more.
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Compare Directly to Competitors
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IronComm provides smart incident management software to shorten machine downtime. It includes a machine learning (ML)-based prioritization engine and decision tree, process observation in real-time, and implementation of actionable insights into the company’s protocols. The software streamlines collaborative operations, enabling teams to resolve incidents and minimize the impact of unplanned downtime on the production process. The company was founded in 2020 and is based in Petach Tikva, Israel.
Kustomer operates as an omnichannel customer management platform for enterprises. It unifies data from multiple sources and enables companies to deliver personalized service and support through a timeline view. The company was founded in 2015 and is based in New York, New York.
CareAR is a company that focuses on Service Experience Management (SXM) in the technology sector. The company offers an enterprise augmented reality (AR) platform that provides remote, live visual AR and AI interactions, instructions, and insights as part of a digital workflow experience. This platform is primarily used by sectors such as manufacturing, telecom, IT services, and healthcare. It was founded in 2018 and is based in Austin, Texas. CareAR operates as a subsidiary of Xerox.
Techsee provides a visual engagement platform. The company's platform provides virtual support for technical issues, customer service, and field services. The company provides its service in a wide range of industries such as consumer electronics, insurance, manufacturing, retail, and business process outsourcing (BPOs).
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