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Founded Year



Series C - II | Alive

Total Raised




Last Raised

$11M | 2 yrs ago

About Directly

Directly helps improve customer service by helping enterprises harness the gig economy and AI to look beyond the traditional contact center and deliver better answers to customers.

Directly Headquarters Location

333 Bryant Street Suite 250

San Francisco, California, 94107,

United States


ESPs containing Directly

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

Consumer & Retail / Retail Tech

Virtual clienteling platforms connect shopper data online, giving remote support associates the tools to personalize the customer experience on the spot. The cloud-based platforms’ clienteling features can integrate AI to generate targeted suggestions. Some include assisted selling capabilities, such as chat and video commerce.

Directly named as Outperformer among 14 other companies, including NewStore, Tulip Retail, and Salesfloor.

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Expert Collections containing Directly

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Directly is included in 4 Expert Collections, including Digital Health.


Digital Health

8,838 items

Startups recreating how healthcare is delivered


Artificial Intelligence

9,391 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.


Customer Service Tech

830 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.



241 items

Directly Patents

Directly has filed 11 patents.

The 3 most popular patent topics include:

  • Artificial intelligence
  • Expert systems
  • Outsourcing
patents chart

Application Date

Grant Date


Related Topics




Machine learning, Dimension reduction, Classification algorithms, Artificial neural networks, Artificial intelligence


Application Date


Grant Date



Related Topics

Machine learning, Dimension reduction, Classification algorithms, Artificial neural networks, Artificial intelligence



Latest Directly News

Will The Storm Run Out to Sea or Hit Danbury Directly

Feb 7, 2013

All the weather models didn't line up, but Danbury Public Schools and Western Connecticut State University saw enough to make a decision. No school Friday. Boughton said at noon it's too early to decide about closing school, but that decision is coming. "You know how it is with these storms. It all depends on the track," Boughton said. Two models show Danbury getting hit with 14 to 18 inches of snow. If the storm heads east out to sea, 18 inches turns into two inches. Boughton Tweeted out school is cancelled at about 4:16 Thursday.

Directly Web Traffic

Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Directly Rank

  • When was Directly founded?

    Directly was founded in 2011.

  • Where is Directly's headquarters?

    Directly's headquarters is located at 333 Bryant Street, San Francisco.

  • What is Directly's latest funding round?

    Directly's latest funding round is Series C - II.

  • How much did Directly raise?

    Directly raised a total of $62.75M.

  • Who are the investors of Directly?

    Investors of Directly include Toba Capital, Triangle Peak Partners, True Ventures, Northgate Capital, M12 and 15 more.

  • Who are Directly's competitors?

    Competitors of Directly include PredictSpring, CallPage, Salesfloor, DesireList, Aquant and 15 more.

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