Kustomer is an omnichannel customer management platform for enterprises that scale to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver consistent and personalized service and support through a single timeline view.On November 30th, 2020, Kustomer was acquired by Meta at a valuation of $1B.

Front pulls together emails, as well as live chat, social media, and SMS and integrates them into platforms like those of Salesforce. The company hopes to centralize all conversations in a single place so companies can coordinate responses, comments, and message tracking.

Clari is a mobile-first sales productivity platform. Clari combines mobile, intuitive design and data science to help sales teams close deals faster, reduce manual reporting and gain insight into deal progress. With Clari, sales reps have a mobile, easy-to-use window into all their sources with content organized around the two things that matter most: their deals and their relationships. At the same time, managers and sales operations teams have their first real-time view into deal progress, allowing them to coach reps in time to exceed quarterly goals, assign sales support resources more effectively, and apply science and data to optimize sales practices.

Pypestream is a conversational AI built for scale. The firm aims to elevate the customer experience with a full-stack platform, military-grade security, and a patented B2C messaging carrier purpose-built to handle any volume.

Inbenta specializes in natural language processing and semantic search to improve the customer experience. Its integrated offering of six enterprise-grade AI and NLP-driven products -- the Inbenta Chatbot, Semantic Search, E-Commerce Search, Knowledge Management, Case Management, and Live Chat, automates over 300+ million real-time customer interactions per year across the web, mobile, social, and SMS channels, and natively supports 30 languages servicing a number of multinationals and diverse support organizations.

Gladly is a cloud-based software for the contact center market serving B2C brands. The company provides contact center representatives with a unified communication channel platform that spans across voice, email, chat, web, SMS, and social networks to give them the tools to switch between communication streams from any device. The company also gives a 360-degree customer view, including buying history, lifetime value, location, demographics, and other information needed to create a more personalized, engaging experience, as well as a suite of analytics and reporting.