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Mindsay

mindsay.com

Founded Year

2016

Stage

Acquired | Acquired

Total Raised

$11.14M

About Mindsay

Mindsay offers a SaaS-based suite of conversational artificial intelligence software. The suite is tailored for major companies to allow them to automate large-scale and multi-channel conversational strategies. The company was founded in 2016 and is based in Paris, France. On April 14th, 2022, Mindsay was acquired by Laiye. Terms of the transaction were not disclosed.

Headquarters Location

18 Rue du 4 Septembre

Paris, 75002,

France

+33 972991898

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Expert Collections containing Mindsay

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Mindsay is included in 4 Expert Collections, including Digital Health.

D

Digital Health

8,838 items

Startups recreating how healthcare is delivered

T

Travel Technology (Travel Tech)

2,570 items

The travel tech collection includes companies offering tech-enabled services and products for tourists and travel players (hotels, airlines, airports, cruises, etc.). It excludes financial services and micro-mobility solutions.

A

Artificial Intelligence

9,442 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.

C

Customer Service Tech

688 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre, during, and post purchase of goods and services.

Latest Mindsay News

Conversational AI Global Market Report 2022: Ukraine-Russia War Impact

Nov 29, 2022

War Impact" - https://www.reportlinker.com/p06368549/?utm_source=GNW ai Inc, Jio Haptik Technologies Limited, Conversica Inc, Rasa Technologies Inc, Solvvy, Saarthi.ai , Exceed.ai , Mindsay , and FIS. The global conversational AI market is expected to grow from $6.26 billion in 2021 to $7.92 billion in 2022 at a compound annual growth rate (CAGR) of 26.50%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, surge in commodity prices, and supply chain disruptions, effecting manyevery markets across the globe. The conversational AI market is expected to grow to $18.29 billion in 2026 at a compound annual growth rate (CAGR) of 23.26%. The conversational artificial intelligence (AI) market consists of the sales of conversational AI services by entities (organizations, sole traders, and partnerships) that are used to respond to queries, resolve issues, collect information, conduct transactions, and deliver services more quickly and efficiently. Conversational AI is a type of artificial intelligence that allows users to engage with computer applications such as advanced chatbots or AI chatbots similar to the way they would interact with other humans. The main types of conversational AI include IVA and chatbots.IVAs are intelligent virtual assistants that are used to find the necessary information or accomplish tasks depending on particular user information, prior discussions, and their location. The different conversational AI components include platforms and services.The deployment types include cloud and on-premise. The conversational AI technologies include machine learning, deep learning, NLP and automated speech recognition, used by end-users such as BFSI, retail and e-commerce, healthcare and life science, travel and hospitality, telecom, media and entertainment and other end-users. North America was the largest region in the conversational AI market in 2021.Asia Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in conversational AI market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. Increasing focus on customer engagement is expected to drive the conversational AI market.Customer engagement is the process of communicating with customers through various channels to strengthen relationships. Most businesses are focusing on increasing the customer experience to increase customer loyalty and revenue generation.According to the 2022 State of Customer Engagement Report published by Twilio, a US-based customer engagement platform for customized experiences, companies that invested in digital client engagement had revenue growth of 70% over the past two years. Conversational AI involves the use of messaging apps, speech-based assistants, and chatbots to automate conversation and provide personalized consumer engagement. Therefore, increasing focus on customer engagement will drive the conversational AI market. Technological advancements in conversational AI are a key trend in the market.Companies operating in the conversational AI market have come up with various technological advancements such as no-code development technology, easier deployment, advanced machine learning and natural language processing technology to increase usage and adoption of conversational AI in industries with no technical background. For instance, in November 2021, ZeroShotBot, a chatbot builder based in the United States, released a new innovative conversational AI technology that democratizes chatbots for both large and small organizations. ZeroShotBot is an approach to constructing chatbots that can be scalable in hours and do not require training data, allowing anyone with no coding knowledge or training to create a fully functional chatbot. In March 2022, Microsoft Corporation, a US-based software company, acquired Nuance Communications Inc for a $19.7 billion deal. With this acquisition, Microsoft aims to boost its AI and cloud capabilities. This deal brings Nuance’s conversational AI and ambient intelligence with Microsoft’s secure and trusted industry cloud offerings. Nuance Communications Inc is a US-based software company that provides conversational AI and ambient intelligence across the healthcare, financial services, retail and telecommunications industries. The countries covered in the conversational AI market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA. The conversational AI market research report is one of a series of new reports that provides conversational AI market statistics, including conversational AI industry global market size, regional shares, competitors with a conversational AI market share, detailed conversational AI market segments, market trends and opportunities, and any further data you may need to thrive in the conversational AI industry. This conversational AI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

Mindsay Frequently Asked Questions (FAQ)

  • When was Mindsay founded?

    Mindsay was founded in 2016.

  • Where is Mindsay's headquarters?

    Mindsay's headquarters is located at 18 Rue du 4 Septembre, Paris.

  • What is Mindsay's latest funding round?

    Mindsay's latest funding round is Acquired.

  • How much did Mindsay raise?

    Mindsay raised a total of $11.14M.

  • Who are the investors of Mindsay?

    Investors of Mindsay include Laiye, Partech Partners, AccorHotels, White Star Capital, Groupe ADP and 7 more.

  • Who are Mindsay's competitors?

    Competitors of Mindsay include AISERA, Emotibot, Interactions, Zoovu, Replicant, Conversica, Satisfi, Nuance Communications, Cognigy, Capacity and 25 more.

Compare Mindsay to Competitors

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Cognigy

Cognigy provides an enterprise software provider for conversational artificial intelligence automation. Its products include platform components such as Cognigy.AI, Voice Gateway, conversational IVR, and more. The company also offers solutions that include customer service automation, workforce management, enterprise conversational artificial intelligence-based solutions, and others. It caters to industries such as insurance, e-commerce, and airlines. The company was founded in 2016 and is based in Dusseldorf, Germany.

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Pypestream

Pypestream is a conversational AI built for scale. The firm aims to elevate the customer experience with a full-stack platform, military-grade security, and a patented B2C messaging carrier purpose-built to handle any volume.

L
Leyan Tech

Leyan Tech focuses on the application of natural language processing, knowledge mapping, and deep learning in e-commerce customer service, financial consultation, government affairs, medical inquiry, and smart manufacturing.

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Capacity

Capacity is an AI-powered support automation platform that connects an entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.

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Forethought

Forethought aims to use artificial intelligence to help with customers service. It assists customer support employees with triaging tickets, finding answers to common issues, and training new hires. Forethought has 3 customer service products which include the Assist, Solve and Triage. Assist aims to help customer service associates (CSAs) find the information they need to solve a problem quickly,. Solve is a chatbot that answers simple questions and routes complex queries to human CSAs. Per the company, Triage uses AI to route calls to the most knowledgeable CSAs.

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Skit

Skit offers a digital multilingual artificial intelligence platform for businesses.

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