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Founded Year



DDC FPO operates as a strategic business process outsourcing (BPO) partner for the transportation and logistics industries. Its services include freight billing, freight rate auditing, carrier onboarding, customs brokerage processing, and more. DDC FPO was founded in 1989 and is based in Evergreen, Colorado.

Headquarters Location

4611 Plettner Lane Suite 130

Evergreen, Colorado, 80439,

United States

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Latest DDC FPO News

DDC FPO Increases Customer Care Services to Support Additional Key Functions

Apr 11, 2023

April 11, 2023 DDC FPO, a leading global provider of front and back office outsourcing solutions for the transportation and logistics industries, today announced it is expanding its Customer Care suite with a growing range of services. The scalable Customer Care capabilities save time and resources and address the customer service challenges faced by transport and logistics companies, including ongoing workforce issues and merger and acquisition fallout causing the need for customer service personnel to fill multiple roles. The new Customer Care services from DDC FPO for ground and air freight operations include: · Air Freight Administration: Gathering and verifying data needed to release shipments, updating and distributing Proof of Delivery details, and auditing billing documents and processing charges · Over The Road Freight Administration: Customer focused shipment status tracking and updating · Accounts Payable: Preparation and reconciliation of vendor invoices, supporting document maintenance, identification of vendor issues · Soft Collections: Confirm receipt of invoices and schedule payments, and update CRM and accounting systems “These additions to our already expansive Customer Care services allow our clients to focus resources on more complex issues,” said Donna Kintop, SVP, Client Experience North America at DDC FPO. “We are also able to combine services and provide a single person who can handle multiple tasks, adding to the value of outsourcing with DDC FPO. As our Customer Care suite continues to grow in popularity, we will continue to provide our customers with the services required to productively, efficiently and cost effectively meet shippers’ needs.” The DDC FPO Customer Care suite includes scalable omnichannel services using voice, email, text and live chat platforms in over 30 languages. Core offerings cover product and service inquiries, shipment requests, order tracking, appointment setting, POD retrieval, complaint resolution, technical assistance and field guidance, and support for internal sales processes, business development, and portfolio management. About DDC FPO DDC FPO (Freight Process Outsourcing) is a strategic business process outsourcing (BPO) partner for many of today's leading transportation and logistics providers. As the freight-focused member company of The DDC Group — a worldwide network of BPO companies — DDC FPO has operations and customers across North America, the UK, Europe, and Asia-Pacific with services offered in over 30 languages. Solutions include data-based, goal-driven front and back office programs that include freight billing, customer service, inside sales and mobile, intuitive OCR data capture. DDC FPO has been named to the Inc. 5000 list of America’s Fastest Growing Private Companies for three consecutive years. To learn more, visit: Media Contact:

DDC FPO Frequently Asked Questions (FAQ)

  • When was DDC FPO founded?

    DDC FPO was founded in 1989.

  • Where is DDC FPO's headquarters?

    DDC FPO's headquarters is located at 4611 Plettner Lane, Evergreen.

  • Who are DDC FPO's competitors?

    Competitors of DDC FPO include World Wide International Logistics and 4 more.

Compare DDC FPO to Competitors

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Western Overseas

Western Overseas is an international shipping and logistics provider. It provides freight forwarding, land freight forwarding, customs brokerage, warehousing and distribution, cargo insurance, and more. It provides services to small-to-large companies. It was founded in 1948 and is based in Cypress, California.

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SACO Shipping

SACO Shipping operates as a shipping service in the import and export business. It offers NVOCC services, booking requests, import tracking, bill of lading, electronic bill of lading, and import tracks. The company was founded in 1988 and is based in Hamburg, Germany.

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ConData provides freight and parcel audit recovery services by partnering with companies to identify, recover, and reduce overpayments and inaccurate billings to improve efficiencies and profitability. It is based in Oak Brook, Illinois.

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ExFreight provides logistics services. It specializes in air freight, ocean freight, trucking, and rail. It also provides global freight shipping services via its proprietary software, which allows for instant rating, quoting, and booking. The company was founded in 2006 and is based in Lake Worth, Florida.

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Shipa Freight

Shipa Freight offers an online logistics platform, that enables consumers to get air and ocean freight quotes, book, pay, and track shipments online. The company is headquartered in Dubai, United Arab Emirates.

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