Hello Done provides customer relationship management solutions. It enables online retailers to have automated post purchase conversations with their customers via WhatsApp, Messenger and Instagram. It helps brand to handle all post purchase queries including the ability to manage home delivery timings. It was formerly known as Dazzle Technology. It was founded in 2016 and is based in London, United Kingdom.
HelloDone's Product Videos
HelloDone's Products & Differentiators
Functionally, the platform has 5 core capabilities, a) conversational AI that relies upon NLP, NLG and NLU machine learning to answer customer queries about their home deliveries and returns in the UK, Australia and US. B) The platform interoperates with global carriers to make changes to delivery timings and locations on the fly, C) an Order API connects into Retailers in order to generate a digital receipt and details about what a customer has bought, D) Our platform connects directly into contact centre software such as Salesforce & Zendesk to hand off particularly complex queries before taking back control once it's been answered. Finally, because of the order data coming through our systems we created a personalised recommendation engine that works in WhatsApp, Messenger and other social channels to drive incremental sales
Expert Collections containing HelloDone
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
HelloDone is included in 2 Expert Collections, including Supply Chain & Logistics Tech.
Supply Chain & Logistics Tech
Companies offering technology-driven solutions that serve the supply chain & logistics space (e.g. shipping, inventory mgmt, last mile, trucking).
Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.
Latest HelloDone News
Apr 13, 2021
Jessica Paige 13 April 2021 (Last Updated April 13th, 2021 11:07) Retail Insight Network spoke with Sean Sherwin-Smith to find out how HelloDone’s AI is improving consumer experience and deliveries for disabled consumers. “A lot of websites these days are copy and paste, there’s not a lot of thought about customer experience and especially the disabled customer experience.” Share Article Last week, artificial intelligence (AI) platform HelloDone partnered with delivery company DHL Parcel UK to improve deliveries from retailers to consumers with disabilities. Under the new partnership, DHL will connect order tracking numbers with HelloDone’s AI, which integrates messaging apps WhatsApp and Facebook Messenger to help customers easily ask the retailer Frequently Asked Questions (FAQ). Included in the options consumers can ask HelloDone’s AI is ‘Just a Minute’ (JAM), a feature that will alert drivers that they may need to wait longer than usual at the drop off point so that disabled customers have time to get to their door. Retail Insight Network spoke with HelloDone general manager of post-purchase Sean Sherwin-Smith to find out more about the deal and how HelloDone’s AI is improving consumer experience and deliveries for disabled consumers. Jessica Paige: Could you tell me a little about your company and the work you do? Sean Sherwin-Smith: We are a platform that sits between the retailers, the carriers, and consumers. We simplify the journeys that would be normally quite high friction of the consumer because they’re usually jumping between website and app, so they can go from a retailer’s app, or website to a carrier’s app, or to a carrier’s website. Consumers have been migrating during the pandemic to things like WhatsApp and Messenger, so what we do is move that post-purchase journey into that space. Through our technology, you can ask the retailer general FAQs through these apps which will be answered by AI and may eventually go through to a person if the AI is unable to help. Unlike a lot of assistive technologies these days that are sold to the disabled consumer , we sell directly to the retailer. The consumer doesn’t pay anything. For example, a customer of ours is the fashion retailer Quiz. If I bought something from Quiz, I would get an order confirmation via Messenger if I opted into Messenger and through email if I didn’t with a link to the Quiz Messenger channel. If I wanted to track a parcel or talk about ethical policy, I could go to the Quiz Messenger channel where our AI would assist with any questions. If the questions are too complex, it’s handed over to a human agent. Thematic Reports Are you worried about the pace of innovation in your industry? GlobalData's TMT Themes 2021 Report tells you everything you need to know about disruptive tech themes and which companies are best placed to help you digitally transform your business.
HelloDone Frequently Asked Questions (FAQ)
When was HelloDone founded?
HelloDone was founded in 2016.
Where is HelloDone's headquarters?
HelloDone's headquarters is located at 40 Bowling Green Lane, London.
What is HelloDone's latest funding round?
HelloDone's latest funding round is Seed.
How much did HelloDone raise?
HelloDone raised a total of $3M.
Who are the investors of HelloDone?
Investors of HelloDone include Telefonica, Finance Birmingham and Wayra UK.
Who are HelloDone's competitors?
Competitors of HelloDone include Super, Charles, Mindsay, Symbl.ai, Sprinklr and 7 more.
What products does HelloDone offer?
HelloDone's products include HelloDone Platform.
Who are HelloDone's customers?
Customers of HelloDone include FootAsylum.
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