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Cyara

cyara.com

Founded Year

2006

Stage

Growth Equity | Alive

Total Raised

$375M

Last Raised

$350M | 10 mos ago

Mosaic Score
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

+10 points in the past 30 days

About Cyara

Cyara helps customers accelerate the delivery of customer experiences across voice and digital channels at scale. Its platform is used for performance testing, regression testing, and ongoing monitoring to accelerate the customer experience innovation lifecycle (CXIL). It helps build customer interaction scripts, generate customer interactions and gain customer experience insight in a multi-vendor ecosystem to aid in quick issue detection and resolution. The company was founded in 2006 and is based in Redwood City, California.

Headquarters Location

805 Veterans Blvd Suite 105

Redwood City, California, 94063,

United States

650-549-8522

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ESPs containing Cyara

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / Retail Tech

Platforms in this market support customer service agents with conversation review tools, smart suggestions, live translation, quality assurance, and online session replays, among other agent-centric solutions.

Cyara named as Leader among 14 other companies, including Calabrio, Unbabel, and Observe.ai.

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Research containing Cyara

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CB Insights Intelligence Analysts have mentioned Cyara in 2 CB Insights research briefs, most recently on May 13, 2022.

Expert Collections containing Cyara

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Cyara is included in 1 Expert Collection, including Customer Service Tech.

C

Customer Service Tech

668 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre, during, and post purchase of goods and services.

Cyara Patents

Cyara has filed 1 patent.

The 3 most popular patent topics include:

  • Software testing
  • Software testing tools
  • Systems engineering
patents chart

Application Date

Grant Date

Title

Related Topics

Status

6/3/2021

11/8/2022

Artificial intelligence, Audio engineering, Media servers, Videotelephony, HTML5

Grant

Application Date

6/3/2021

Grant Date

11/8/2022

Title

Related Topics

Artificial intelligence, Audio engineering, Media servers, Videotelephony, HTML5

Status

Grant

Latest Cyara News

Cyara Accelerates Growth With Senior Global Appointments

Nov 16, 2022

Share Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, has appointed Max Lipovetsky to the role of VP Products and Russ Hellmann to VP Growth Marketing, as it accelerates its global foothold. With over 20 years’ experience in the contact centre and IVR industry, Max Lipovetsky brings a wealth of knowledge as Cyara’s VP Products. In 2003, Max co-founded Global Speech Networks and brought to market one of the first SaaS contact centre clouds – capturing the attention of some of ANZ’s largest businesses. Based in Melbourne, Australia, Max will be instrumental in guiding Cyara through its next stage of product innovation, including the fast-evolving role of AI in testing. Russ Hellmann, Fujitsu’s former Head of Global Demand – Digital Innovation, joins Cyara in the newly created role of VP Growth Marketing. Based in Texas, US, he will be responsible for developing a centralised capability for regional teams that will enable customer acquisition and partner activation. Russ will lead four strategic pillars of growth – Global Programmes, Digital Marketing, Field Marketing and Partner Marketing – which, together, will play an influential role in planning, building and activating campaigns that will enable Cyara to scale at speed. These two significant additions to Cyara’s senior team follow last month’s appointments of Dean Saunders, Channel and Alliances Director of APAC, and Vikram Verma, Cyara’s first independent board member. Max Lipovetsky, VP Products, said, “Cyara brings agility and accelerated innovation to CX, turbo-charging businesses that are driven to create the best possible experiences for their customers. Cyara does this through CX Assurance; a product category it has created almost single-handedly on a global scale. With its history of innovation and an organisational platform built for growth I’m incredibly excited to be joining Alok and the team.” Russ Hellmann, VP Growth Marketing, said, “CX is both an art and a science – and only Cyara can measure, test and optimize for both. As the rapid and fundamental shift to the cloud continues, ensuring every facet of the CX journey is seamless has become paramount for success. With Cyara’s comprehensive assurance capabilities, expansive global partnerships and passionate people, I’m thrilled to be joining a fast-growing category leader that is pushing and redefining boundaries.” Alok Kulkarni, CEO and Co-Founder of Cyara, added, “Securing talent like Max and Russ to help drive our product innovation, value proposition and growth strategy, places Cyara in a very unique, and fortunate position as we head into 2023. We are entering a period of massive disruption within our industry which will create risks and opportunities along the way. From our growth ambitions to our employee happiness, ensuring we have the right leaders in place is vital and I can’t wait to see the impact both Russ and Max will create for customers, partners and the team.”

Cyara Web Traffic

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Cyara Frequently Asked Questions (FAQ)

  • When was Cyara founded?

    Cyara was founded in 2006.

  • Where is Cyara's headquarters?

    Cyara's headquarters is located at 805 Veterans Blvd, Redwood City.

  • What is Cyara's latest funding round?

    Cyara's latest funding round is Growth Equity.

  • How much did Cyara raise?

    Cyara raised a total of $375M.

  • Who are the investors of Cyara?

    Investors of Cyara include K1 Capital Management, Greenspring Associates and PeakSpan Capital.

  • Who are Cyara's competitors?

    Competitors of Cyara include Klaus, i2x, Observe.ai, Cresta, Cogito, Intradiem, Aquant, MaestroQA, Pryon, Calabrio and 14 more.

Compare Cyara to Competitors

Calabrio Logo
Calabrio

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE® software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.

i2x Logo
i2x

i2x specializes in improving how people communicate. The company's digital personal trainers learn from and adapt to each customer and end-user individually. Using technologies in the field of machine learning, advanced analytics, and artificial intelligence, the company leverages data generated in conversations to provide meaningful feedback. It was founded in 2017 and is based in Berlin, Germany.

Unbabel Logo
Unbabel

Unbabel enables modern enterprises to serve customers in their native languages, with always-on, scalable translation across digital channels. Powered by AI and refined by a global community of translators, Unbabel combines the speed and scale of machine translation with the authenticity from a native speaker.

K
Klaus

Klaus offers an AI-powered customer service platform. Its platform helps run a QA process and provides searchable, trackable information with relevant highlights brought to immediate attention before they can become problems. It was founded in 2018 and is based in Tallinn, Estonia.

Balto Logo
Balto

Balto provides AI-powered live call guidance for contact centers. In real-time, Balto delivers critical information on each call to help contact center agents overcome objections, answer questions, and reduce handle times.

MaestroQA Logo
MaestroQA

MaestroQA, operated by Adtrib, helps customer care teams run their Quality Assurance programs to improve training and coach agents.

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