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Critizr company logo


Founded Year



Series B | Alive

Total Raised


Last Raised

$16.42M | 3 yrs ago



About Critizr

Critizr is a multi-channel customer engagement platform for retailers. The company's solution analyses and monitors customer satisfaction through ratings or reviews. By requesting reviews from customers, retailers can facilitate spontaneous comments through a simple and effective feedback-mechanism.

Headquarters Location

4, Avenue des Saules

Lille, 59000,


+33 (0) 3 59 61 07 17

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ESPs containing Critizr

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

Consumer & Retail / Digital Engagement

Companies in this market pull customer feedback data from disparate sources to a central hub, helping research teams uncover emerging consumer trends faster.

Critizr named as Challenger among 13 other companies, including Looker, Reputation, and Dovetail.

Missing: Critizr's Product & Differentiators

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Expert Collections containing Critizr

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Critizr is included in 2 Expert Collections, including Customer Service Tech.


Customer Service Tech

987 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.


Market Research & Consumer Insights

691 items

This collection is comprised of companies using tech to better identify emerging trends and improve product development. It also includes companies helping brands and retailers conduct market research to learn about target shoppers, like their preferences, habits, and behaviors.

Latest Critizr News

RTIH brings you the retail technology week in numbers

Oct 3, 2022

Do you like numbers? Do you like retail systems news? Then this is the article for you. Including Not So Dark, Walmart, Amazon, the second edition of RTIH magazine, and Critizr’s Proud Of My Store competition.2…The second edition of RTIH magazine has launched, with a heavy focus on the online retail space.Check it out here.👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻👇🏻 $80 million and $105 million…French FoodTech startup Not So Dark has raised $80 million in Series B funding, led by Kharis Capital and Verlinvest, in partnership with Conviviality Ventures. The round brings the firm’s total funding to date to $105 million.Not So Dark launched in 2020 with delivery only menus sold on Uber Eats and Deliveroo. It has since been deployed across France with tech centric operations running out of its own dark kitchens.Founders Clément Benoit (former Founder and CEO of Stuart) and Alexandre Haggai now aim to pivot the business around traditional restaurants instead of dedicated dark kitchens. Today marks a significant moment in our digital transformation journey, as we go live with a more connected #omnichannel offer, powered by a single view of every customer. 500+ colleagues in our tech and ecommerce teams have delivered over 600 milestones in just 16 months (1/3)— Currys plc (@currysplc) September 29, 2022 2…Walmart is launching two new immersive experiences on the Roblox metaverse platform: Walmart Land and Walmart’s Universe of Play.The former will bring fashion, style, beauty and entertainment items to the Roblox community of over 52 million daily users. The latter, meanwhile, is pitched as “the ultimate virtual toy destination in Roblox, just in time for those oh-so-real holiday wish lists”.Developed alongside Journey, who supported development, and Publicis Groupe’s Power of One Agency, Walmart’s lead creative and media agency, the experiences offer Roblox users the chance to “engage and interact with all the top items everybody wants from Walmart - in a virtual way”.2 and 15…Amazon has announced Prime Early Access Sale, a new two-day global shopping event exclusive to Prime members. This begins on 11th October at 12 a.m. PDT and runs through to 12th October in 15 countries: Austria, Canada, China, France, Germany, Italy, Luxembourg, the Netherlands, Poland, Portugal, Spain, Sweden, Turkey, the UK, and the US. ’Tis the season to be a Prime member 🎉 Get two days of holiday deals before anyone else and feel like a big deal. October 11-12.— Amazon (@amazon) September 26, 2022 $5 million…Checkmate has secured a $5 million seed funding round led by Fuel Capital. The startup, which is working with brands like Brooklinen, UnSpun and Bala Bangles, will use the cash to accelerate its product development and customer growth. €500,000…Hong Kong-based retail media startup Displayforce has raised €500,000 in a pre-seed round involving NL Platform.Displayforce.has developed an AI powered in-store performance marketing automatisation tool. This makes it possible to measure and engage shoppers, personalise marketing communication offline, and generate new revenue through programmatic advertising. The aim is to fill the gap between online and offline marketing with an understanding of audiences, relevant messaging, and understanding different retail media formats. For the 200 new retailers joining @jispapp this week. Our biggest single week of launching stores 😅. I hope this helps your biz, your shoppers and both equally rewarded. Good luck 🤞 #Jisp #Loyalty #Jispprice #costofliving— Greg Deacon (@gregdeacon) September 26, 2022 48%…New research from PayU reveals a big opportunity for international merchants to capitalise on US consumer demand not being met domestically.  The company surveyed 1,092 Americans. 48% who have bought online from retailers based abroad in the last year, have done so at least once a month. 626% and £6 million…The UK's top 25 fastest growing online retailers have been revealed with beer brewing brand Pinter topping the table.Pinter, based in Walthamstow, London, has grown sales by 626% to almost £6 million as people save money in the cost of living crisis via pints they have brewed at home from its specially developed keg.1…Proud Of My Store, a competition celebrating frontline teams in UK retail, has announced its overall 2022 champion: The Original Factory Shop in Haslemere, Surrey.  The prize was scooped by store manager Karen Coombes and her team at a ceremony in London last week, organised by the awards’ founder Critizr to celebrate the second year of the competition.  Manager Karen Coombes and her team carried off the top honours, beating stiff competition from our amazing Proud of My Store monthly winners and runners-up. With their entry displaying incredible examples of #CustomerSatisfaction and community. #ProudofMyStoreAwards— Proud Of My Store (@ProudOfMyStore) September 26, 2022 69% and 44%…With 28th September marking three weeks since Liz Truss was appointed the UK PM, research by Ankorstore reveals that, despite consumers’ reduced spending power in the wake of record inflation and the energy crisis, independent retailers are having to rely on the support of shoppers and their local community, rather than the government, to keep them in business. The research was carried out online by Vitreous World and features a total of 4,000 respondents made up of 2,000 nationally representative UK consumers and 2,000 UK SME business owners in retail.Whilst 69% of the latter feel optimistic that consumers will continue to support their shop, despite the cost of living crisis, fewer have faith that the new Tory government will positively support independent retailers and high streets (44%).19, 200 and 20%…Amazon Fresh has launched a Price Cut promotion in the UK.Its 19 Just Walk Out technology powered stores have dropped the prices of over 200 products.Amazon says that this is to “help customers save on their home essentials whilst the cost of living crisis puts further pressure on household costs”.The promotion offers reductions of up to 20% on everyday essentials.

Critizr Web Traffic

Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Critizr Rank

Critizr Frequently Asked Questions (FAQ)

  • When was Critizr founded?

    Critizr was founded in 2012.

  • Where is Critizr's headquarters?

    Critizr's headquarters is located at 4, Avenue des Saules, Lille.

  • What is Critizr's latest funding round?

    Critizr's latest funding round is Series B.

  • How much did Critizr raise?

    Critizr raised a total of $20.26M.

  • Who are the investors of Critizr?

    Investors of Critizr include CapHorn Invest, Runa Capital, Point Nine Capital and 83North.

  • Who are Critizr's competitors?

    Competitors of Critizr include Alida, Worthix, SurveyMonkey, Pisano, Swell CX, ReviewTrackers, BirdEye, Reputation, Ask Nicely, Tethr and 22 more.

Compare Critizr to Competitors

Worthix Logo

Worthix provides a platform to help businesses pinpoint the cause behind customer motivations and decisions. The platform provides cognitive dialogue technology to measure customer decisions to understand the company's worth and keep its value propositions updated. Worthix was founded in 2015 and is based in San Francisco, California.

zenloop Logo

zenloop develops a SaaS solution for feedback management.

CallMiner Logo

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering insights to contact center staff, business analysts, and executives.

Hello Customer Logo
Hello Customer

Hello Customer is a cloud-based customer experience software that enables enterprises to capture feedback from all of their customers at the specific touchpoints they define; engage with customers individually or automatically; receive smart reports for their brand and departments; and analyze customer insights in CRM.

BirdEye Logo

BirdEye is a platform for reputation and customer experience. The platform allows businesses to see their comprehensive BirdEye view i.e. what their customers are saying across all channels - review sites, social media, NPS surveys, support cases. BirdEye natural language processing (NLP) and big data engine converts all the unstructured customer feedback into actionable insights, so businesses can benchmark performance across all their locations, and vs. competitors.

Keatext Logo

Keatext uses advanced natural language processing and machine learning technology to analyze unstructured customer feedback.

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