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crisp.chat

Founded Year

2015

About Crisp

Crisp is a customer interaction software for startups and small-mid sized businesses. It offers a team inbox, chatbots, and CRM.

Crisp Headquarter Location

2 Boulevard de Launay

Nantes, 44100,

France

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Latest Crisp News

Krisp nearly triples fundraise with $9M expansion after blockbuster 2020 – ClearTips

Feb 16, 2021

Krisp nearly triples fundraise with $9M expansion after blockbuster 2020 – ClearTips Krisp, a startup that uses machine learning to remove background noise from audio in real time, has raised $ 9M as an extension to the $ 5MA round announced last summer. The additional funding followed large traction in 2020 for the Armenian company, which increased its customers and revenues by more than an order of magnitude. ClearTips first covered Crisp when it was emerging from UC Berkeley’s Skydeck accelerator, and co-founder DeWitt Bagdasarayan was relatively out of his previous role in Twilio. The company’s pitch when I interacted with them in a shared office was simple and remains the core of what they offer: the isolation of the human voice from any background noise (including other voices) so that the audio only includes the former . It is perhaps no surprise, then, that the company appears to have benefited greatly from shifts to virtual meetings and other trends accelerated by the epidemic. To be specific, Baghdasarai told me that 2020 brought the company a 20-fold increase in active users, a 23-fold increase in enterprise accounts, and a 13-fold improvement in annual recurring revenue. The increase in virtual meetings – often in noisy places like, you know, homes – has led to significant growth in many industries. Crisp now has more than 1,200 enterprise customers, Bagdasaryan said: Banks, HR platforms, law firms, call centers – anyone who benefits from having a clear voice on the line (“I think any company qualified.” Is, “he said). Enterprise-oriented controls such as provisioning and central administration have been added to make it easier to integrate. Image Credit: Crisp B2B revenue recently assumed B2C; It was later popularized by the inclusion of Crisp as an option in popular gaming (and increasingly beyond) the chat app Discord, although users of a free app are being offered a bonus product for free, always “pro” The large converters are not a product. But the company has not stood still. While it began with a simple feature set (originally turning on background noise), Crisp has made several upgrades for both its product and infrastructure. Noise cancellation for high-fidelity voice channels makes the software useful for podcasters and streamers, and acoustic correction (removing room echoes) greatly simplifies those setups. This can be an important source of income, taking into account the amount of people doing this and the fact that they are often willing to pay. The company plans to combine cross-service call recording and analysis; As it sits between the system’s sound drivers and applications, Crisp can easily save audio and other useful metadata (how many times did a person talk versus a person? What are office locations?) And in addition to voice cancellation – The voice of other people, ie – can be of great benefit to those who work, or hope to return to work in crowded offices and call centers. Part of Crisp’s attraction is the ability to run locally and safely on multiple platforms with very little overhead. But companies with machine learning-based products can quickly stabilize if they do not improve their infrastructure or build more efficient training flows – for example, Lengu, as its main advantage to giants in the translation industry Taking in with better training. Crisp is optimizing and reusing its algorithms to run efficiently on both Intel and ARM architectures, and has decided to roll out its own servers to train its models, rather than being hired by the usual suspects . Baghdasarai said, “AWS, Azure and Google Cloud became very expensive.” “We have invested in building a data center with Nvidia’s latest A100. This will make our experiment faster, which is important for ML companies. “ Bagdasarin was also empowered in his satisfaction with the team in Armenia, where he and his co-founder Arto Minassian are from, and where the company focused on its work, including a 25-strong research team. He said that by the end of 2021 it would be a 45-man squad in Armenia. “We are very pleased with the math, physics and engineering talent pool.” If you combine the two unequal parts of the A round, the amount is $ 14 million, some of which was agreed upon three months after the first. This is a lot of money, but can certainly seem relatively modest for a company with over a thousand enterprise customers and more than 2,000% year-over-year in revenue. Baghdasarian said that they were simply not ready to go the whole B round, which included everyone. They plan a new funding later this year when they have reached a $ 15 million ARR, a goal that seems entirely reasonable given their current chart. Of course with such growth, startups are beset with big concerns, but despite some offers Baghdasarayan says he is in it for the long haul – and a multibillion dollar market. The rush to embrace the new virtual work economy has accelerated Crisp’s growth, but it is clear that neither the company nor the environment that is letting it flourish is going anywhere. Share this:

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