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Cresta's alternatives and competitors

See how Cresta compares to similar products. Cresta's top competitors include Balto, CallMiner, and Observe.ai.

Balto Logo
Analyst Briefing Submitted

Balto provides AI-powered live call guidance for contact centers. In real-time, Balto delivers critical information on each call to help contact center agents overcome …

Cresta vs. Balto

Why does Cresta win vs. Balto

Technological Lead

Cresta Provides…

Firstly, Balto only supports voice-based teams whereas Cresta is omni-channel across voice and chat.
Balto’s simple keyword-based AI offers limited ROI and is cumbersome to implement and maintain. Keyword-based systems struggle to understand complex conversations. Better suited for simple call flows
Cresta’s advanced bespoke AI uses semantic-understanding and context to understand nuances and language of a business. This reduces maintenance, improves scalability and offers more impact and ROI.
  • CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every cust…

    Cresta vs. CallMiner

    Why does Cresta win vs. CallMiner

    Technological Lead

    Cresta Provides…

    CallMiner was built for post-call speech analytics & QA and does not offer real-time AI-driven agent assist. As a result, with CallMiner, managers cannot put any of their insights into action.
    CallMiner’s conversational AI is keyword based and relies on manual user-defined rules
    Cresta’s Real-Time Intelligence for the Contact Center uses Real-Time AI that is custom-tailored to each customer’s business. This lets contact centers put insights into action and delivers differentiated ROI.
  • Observe.ai Logo
    Analyst Briefing Submitted

    Observe.ai is an enterprise AI company that leverages deep learning and NLP to automate support workflows. The company empowers call center agents to do their jobs bett…

    Cresta vs. Observe.ai

    Why does Cresta win vs. Observe.ai

    Technological Lead

    Cresta Provides…

    Observe AI only offers post-call speech analytics & QA. They do not offer real-time AI-driven agent assist. As a result, with Observe, managers cannot put any of their insights into action.
    Their conversational AI is more simplistic, using keyword based AI and relies on manual user-defined rules.
    Cresta’s Real-Time Intelligence for the Contact Center uses Real-Time AI that is custom-tailored to each customer’s business. This lets contact centers put insights into action and delivers differentiated ROI.
  • AB
    Analyst Briefing Submitted

    Abstrakt offers a real-time call coaching platform for sales teams. The platform uses conversational intelligence to recommend responses in real time. The company serve…

    Cresta vs. Abstrakt

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    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • i2x Logo
    Analyst Briefing Submitted

    i2x specializes in improving how people communicate. The company's digital personal trainers learn from and adapt to each customer and end-user individually. Using tech…

    Cresta vs. i2x

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    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Uniphore Logo
    Analyst Briefing Submitted

    Uniphore is a conversational service automation software company. Uniphore enables businesses globally to deliver better customer service by providing an automation pla…

    Cresta vs. Uniphore

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    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Cyara helps customers accelerate the delivery of customer experiences across voice and digital channels at scale. Its platform is used for performance testing, regressi…

    Cresta vs. Cyara

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    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • MI
    Analyst Briefing Submitted

    Minerva is a flexible configuration management tool with built-in business-ready solutions for various industries. On January 11th, 2022, Minerva was acquired by Aras. …

    Cresta vs. Minerva

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • RA
    Analyst Briefing Submitted

    Recurrent AI is a SaaS smart sales system that uses AI and NLP to provide voice recognition, semantic understanding, data mining, and data analysis.

    Cresta vs. Recurrent AI

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Forethought Logo
    Analyst Briefing Submitted

    Forethought aims to use artificial intelligence to help with customers service. It assists customer support employees with triaging tickets, finding answers to common i…

    Cresta vs. Forethought

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Cogito aims to enhance the emotional intelligence of phone workers through behavioral change software. By applying behavioral science through artificial intelligence an…

    Cresta vs. Cogito

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Intradiem Logo
    Analyst Briefing Submitted

    Intradiem, formerly Knowlagent, provides call center software that increases agent utilization through automated intraday management and dynamic delivery of coaching, t…

    Cresta vs. Intradiem

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Aquant develops AI and machine learning technology to address the problem of machinery downtime that troubles service companies. Aquant's technology is able to locate p…

    Cresta vs. Aquant

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

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    • Customer references
    • Products
    • Integrations
  • MaestroQA Logo
    Analyst Briefing Submitted

    MaestroQA, operated by Adtrib, helps customer care teams run their Quality Assurance programs to improve training and coach agents.

    Cresta vs. MaestroQA

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Pryon Logo
    Analyst Briefing Submitted

    Pryon is an AI company that streamlines AI adoption for corporations and has developed an AI-based enterprise workflow automation platform designed to connect staff dir…

    Cresta vs. Pryon

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    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Zelros Logo
    Analyst Briefing Submitted

    Zelros uses advanced analytics and machine learning to turn legacy enterprise data - e.g. spreadsheets, data warehouses or documents - into interactive messenger chatbo…

    Cresta vs. Zelros

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE® softwa…

    Cresta vs. Calabrio

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Kaizo Logo
    Analyst Briefing Submitted

    Kaizo uses AI and gamification to provide feedback on agents' work, tips on what to do differently, and tools to set and work to goals.

    Cresta vs. Kaizo

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Glassbox (TASE: GLBX) provides a platform that enables companies to optimize digital customer experiences across web, mobile web and mobile apps and provides automatic …

    Cresta vs. Glassbox

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • ASAPP Logo
    Analyst Briefing Submitted

    ASAPP is an artificial intelligence software that aims to help call center agents work better and faster. ASAPP software says it does not replace human call center age…

    Cresta vs. ASAPP

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Enthu.AI Logo
    Analyst Briefing Submitted

    Enthu enables contact centers to coach their agents for improved outcomes. Enthu transcribes and analyzes every single customer conversation and derives actionable inte…

    Cresta vs. Enthu.AI

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Decibel offers analytics software that can identify, score, and prioritize every online user experience impacting conversion, sales, and loyalty across a company's webs…

    Cresta vs. Decibel

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • PlayVox is a software as a service (SaaS)-based company that focuses on providing Gamified Workforce Engagement Software for Sales, Service and Support Contact Centers.…

    Cresta vs. Playvox

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • KL
    Analyst Briefing Submitted

    Klaus offers a conversation review and QA tool for support teams.

    Cresta vs. Klaus

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • XSELL Technologies Logo
    Analyst Briefing Submitted

    XSELL Technologies provides an augmented intelligence and digital engagement platform that supercharges sales and service agents through chat, messaging and phone.

    Cresta vs. XSELL Technologies

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Aigent is focused on bringing advances in Artificial Intelligence and Machine Learning to customer service. The company builds technology to assist customer support age…

    Cresta vs. Aigent

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Unbabel Logo
    Analyst Briefing Submitted

    Unbabel enables modern enterprises to serve customers in their native languages, with always-on, scalable translation across digital channels. Powered by AI and refined…

    Cresta vs. Unbabel

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Daisee develops deep artificial intelligence solutions for enterprise ecosystems to monetize data, scale human intelligence, and optimize decision making.

    Cresta vs. Daisee

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Squelch is a customer experience optimization solution that instantly delivers the most relevant intelligence to agents when and where they need it most, enhancing the …

    Cresta vs. Squelch

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • DigitalGenius brings practical applications of AI into the customer service operations of global companies. The Company's Human+AI Customer Service Platform combines hu…

    Cresta vs. DigitalGenius

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations
  • Cogito is engaged in the development of Relationship Analytics, improving data structuring, modeling, definition and analysis. This smarter approach to data analytics …

    Cresta vs. Cogito

    View Cresta's entire Analyst Briefing

    Cresta's Analyst Briefing includes information on:

    • Pricing
    • Customer references
    • Products
    • Integrations

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Klaus

Klaus offers a conversation review and QA tool for support teams.

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