Founded Year

2017

Stage

Series C | Alive

Total Raised

$151M

Valuation

$0000 

Last Raised

$80M | 5 mos ago

Mosaic Score

+40 points in the past 30 days

What is a Mosaic Score?
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

About Cresta

Cresta uses AI to turn sales and service agents into experts on day one, elevating the customer experience and growing the business. The company codifies the psychology, behavior, and language that top contact center agents use to achieve successful outcomes. Once this expertise is learned, Cresta re-distributes it to every agent in real-time, effectively turning every agent into an immediate expert.

Cresta Headquarters Location

101 Montgomery Street, Suite 200

San Francisco, California, 94129,

United States

Cresta's Product Videos

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Cresta's Products & Differentiation

See Cresta's products and how their products differentiate from alternatives and competitors

  • Cresta Agent Assist for Live Chat and Voice

    Cresta Agent Assist for Live Chat and Voice provides contact centers with: Real-Time Dynamic Coaching, Smart Compose, Suggested Responses, Knowledge Assist and Knowledge Base Lookup, Sentiment Recognition, Automatic Note Capture, Conversation Summary and Performance, as well as RPA and Workflow Automation

    Differentiation

    Semantic-based Coaching: Rather than relying on simple keywords and phrases, Cresta uses semantics and context to understand the meaning behind what’s being said, making our coaching more impactful … 

    Behavioral Coaching: Most agent assist tools are focussed on automation and efficiency. In addition to this, Cresta also tackles effectiveness with behavioral coaching. Cresta’s AI-driven coaching h… 

    Knowledgebase: For customer service, fast access to answers is paramount. Cresta indexes knowledge from across a customer’s disparate knowledge bases and lets agents access it through a single sear… 

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    Differentiation

    We're on a mission to enable every organization to make smarter decisions about tech. Whether it's finding a new game-changing vendor or understanding a new market, it's easier, faster and smarter with CB Insights. All made possible by the smartest, hardest-working team in tech. Subscribe to see more.

  • Subscribe to see more

    We're on a mission to enable every organization to make smarter decisions about tech. Whether it's finding a new game-changing vendor or understanding a new market, it's easier, faster and smarter with CB Insights. All made possible by the smartest, hardest-working team in tech. Subscribe to see more.

    Differentiation

    We're on a mission to enable every organization to make smarter decisions about tech. Whether it's finding a new game-changing vendor or understanding a new market, it's easier, faster and smarter with CB Insights. All made possible by the smartest, hardest-working team in tech. Subscribe to see more.

  • Subscribe to see more

    We're on a mission to enable every organization to make smarter decisions about tech. Whether it's finding a new game-changing vendor or understanding a new market, it's easier, faster and smarter with CB Insights. All made possible by the smartest, hardest-working team in tech. Subscribe to see more.

    Differentiation

    We're on a mission to enable every organization to make smarter decisions about tech. Whether it's finding a new game-changing vendor or understanding a new market, it's easier, faster and smarter with CB Insights. All made possible by the smartest, hardest-working team in tech. Subscribe to see more.

Expert Collections containing Cresta

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Cresta is included in 4 Expert Collections, including Unicorns- Billion Dollar Startups.

U

Unicorns- Billion Dollar Startups

1,180 items

A

Artificial Intelligence

9,093 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.

A

AI 100

300 items

The winners of the 4th annual CB Insights AI 100.

C

Customer Service Tech

646 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre, during, and post purchase of goods and services.

Cresta Patents

Cresta has filed 12 patents.

The 3 most popular patent topics include:

  • Diagrams
  • Machine learning
  • Artificial intelligence
patents chart

Application Date

Grant Date

Title

Related Topics

Status

6/21/2021

3/22/2022

Audio codecs, Audio engineering, Diagrams, Data management, Systems engineering

Grant

Application Date

6/21/2021

Grant Date

3/22/2022

Title

Related Topics

Audio codecs, Audio engineering, Diagrams, Data management, Systems engineering

Status

Grant

Latest Cresta News

IA40 Spotlight: Cresta Co-founder and CEO Zayd Enam on Using AI to Empower People to be More Productive

Aug 11, 2022

 This transcript was automatically generated and edited for clarity.   In this episode of Founded & Funded, Investor Ishani Ummat talks with Zayd Enam, Co-founder and CEO of Cresta AI, one of our 2021 IA40 winners. The two dive into the important topic of how AI can be used to help empower people to be... LEARN MORE > The post IA40 Spotlight: Cresta Co-founder and CEO Zayd Enam on Using AI to Empower People to be More Productive appeared first on Madrona Venture Group.

Cresta Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Cresta Rank

  • When was Cresta founded?

    Cresta was founded in 2017.

  • Where is Cresta's headquarters?

    Cresta's headquarters is located at 101 Montgomery Street, Suite 200, San Francisco.

  • What is Cresta's latest funding round?

    Cresta's latest funding round is Series C.

  • How much did Cresta raise?

    Cresta raised a total of $151M.

  • Who are the investors of Cresta?

    Investors of Cresta include Andreessen Horowitz, Greylock Partners, Sequoia Capital, Genesys, J.P. Morgan Chase & Co. and 13 more.

  • Who are Cresta's competitors?

    Competitors of Cresta include i2x, Observe.ai, Abstrakt, Uniphore, Cyara, Minerva, Recurrent AI, Forethought, Cogito, Intradiem and 23 more.

  • What products does Cresta offer?

    Cresta's products include Cresta Agent Assist for Live Chat and Voice and 3 more.

  • Who are Cresta's customers?

    Customers of Cresta include Blue Nile, Holiday Inn Club Vacations and Intuit.

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