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About Contactual

Contactual offers a full-featured, enterprise-class contact center solution. Contactual is a provider of cloud-based call center and customer interaction management solutions. In September 2011, Contactual was acquired by 8x8. The Contactual acquisition was an all-stock deal not to exceed 6.7 million shares of 8x8 common stock. On the close of September 12, 2011, 8x8's stock price stood at $4.39 implying a total valuation of $29.41 million. Prior the acquisition, 8x8 has been successfully reselling Contactual's call center technologies as part of its business communications services since 2007.

Headquarters Location

959 Skyway Suite 350

San Carlos, California, 94070,

United States




Latest Contactual News

8X8, INC. : Reports Record Second Quarter Fiscal 2012 Results

Oct 19, 2011

(You can enter multiple email addresses separated by commas) Message : *Required fields 8x8, Inc. Reports Record Second Quarter Fiscal 2012 ResultsRevenue from Business Customers Grows 21% Year over Year; Completes Acquisition of Contactual, the Leading SaaS Call Center Provider SUNNYVALE, Calif., Oct. 19, 2011 (GLOBE NEWSWIRE) -- 8x8, Inc. (Nasdaq:EGHT), provider of innovative business communications and cloud computing solutions , today reported financial operating results for the second quarter of fiscal 2012, the period ended September 30, 2011. Total revenue for the second quarter of fiscal 2012 was a record $19.8 million, a 7% sequential increase compared to revenue of $18.5 million in the prior quarter and a 14% increase compared to revenue of $17.4 million for the same period of fiscal 2011. Revenue from business customers grew 21% year-over-year and represented 91% of total revenue. Revenue from 8x8 cloud data services grew to 3.1% of total revenue in the second quarter of 2012, up from 2.5% of total revenue in the prior quarter. Net income for the second quarter of fiscal 2012 was $0.8 million or $0.01 per share, compared to $0.03 per share in the same period last year. Operating income, which included one-time acquisition related expenses of approximately $480,000, was $0.9 million in the second quarter of fiscal 2012. Depreciation, amortization and stock-based compensation were approximately $378,000, $48,000 and $329,000, respectively. Business customer churn was 2.1%, compared to a churn rate of 2.2% for the same period last year. The Company ended the quarter with 26,727 business customers, including 250 customers added from the Contactual acquisition, up from 25,455 in the prior quarter and 22,167 customers a year ago. "8x8 performed exceptionally well during the second quarter of fiscal 2012 as we experienced unusually strong summer demand for our cloud-based unified communications solutions," said 8x8 Chairman & CEO Bryan Martin. "At the same time, we executed upon several key strategic initiatives that underscore 8x8's unique role as the one stop shop for industry-leading, 'gold standard' solutions, highlighted this quarter by the expansion of our offerings with the acquisition of Contactual. In addition, this past August was the best month ever for recurring revenue generated and a recently conducted customer survey confirmed our belief that businesses are increasingly choosing 8x8's service offerings not only to lower expenses but to also leverage the features and flexibility of these solutions to position themselves for future growth. " As of September 30, 2011, the Company had $19.1 million in cash, cash equivalents and investments, compared with $17.9 million on September 30, 2010 and $18.9 million on June 30, 2011. "Moving forward on our previously stated intent to go upmarket, we are investing in additional sales and marketing to reach larger businesses and government customers, and we are already seeing traction in those efforts," Mr. Martin added. "During the quarter, approximately 300 of our new business voice customers, not including Contactual customers, subscribed to more than 25 physical lines and we are excited about the prospects we see in these markets through our new sales channel partners. "  Q2FY'12 Business Highlights: Record overall revenue of $19.8 million, up 7% compared to revenue of $18.5 million in the previous quarter and 14% compared to revenue of $17.4 million for the same period of fiscal 2011 21% year-over -year increase in revenue from business customers, representing 91% of total revenue Net income of $0.8 million or $0.01 per share, compared to $1.9 million, or $0.03 per share, for the prior quarter and $2 million, or $0.03 per share, for the same period last year Operating income of $0.9 million, including approximately $480,000 of acquisition related expenses Revenue from 8x8 cloud data services grew to 3.1% of total revenue in the second quarter of 2012, up from 2.5% of total revenue in the prior quarter Acquired privately-held Contactual, Inc., a leading provider of cloud-based call center and customer interaction management solutions, on September 15, 2011 Reported average lines and services of 12.4 for new customers and 9 across entire customer base, compared to 12.6 and 8.4, respectively, in the prior quarter Reported average monthly service revenue per user (ARPU) of $207 compared to $200 in the prior quarter Announced City of Garden Grove, California customer win to provide cloud-based disaster recovery services for its VMware vSphere virtualization platform Launched new "Virtual Room" cloud-based videoconferencing solution for SMBs in conjunction with Polycom Management will host a conference call to discuss these results and other matters related to the Company's business today, October 19, 2011, at 4:30 p.m. ET. The call is accessible via the following numbers and webcast links: About 8x8, Inc. 8x8, Inc. (Nasdaq:EGHT), a pioneer in the development of cloud-based VoIP, video, mobile, and unified communications solutions, leverages its patented software technologies to deliver industry-leading SaaS applications to businesses of any size with employees in any location. We offer integrated business communications and cloud computing services that are designed to meet the highest levels of availability, reliability and scalability. Increasingly, businesses are finding they can reduce costs, improve productivity, and be positioned competitively for the future by choosing 8x8 for their mission critical, cloud-based communications and computing needs. For additional information, visit and Twitter . Forward Looking Statements This news release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995 and Section 21E of the Securities Exchange Act of 1934. These statements include, without limitation, information about future events based on current expectations, potential product development efforts, near and long-term objectives, potential new business, strategies, organization changes, changing markets, future business performance and outlook. Such statements are predictions only, and actual events or results could differ materially from those made in any forward-looking statements due to a number of risks and uncertainties. Actual results and trends may differ materially from historical results or those projected in any such forward-looking statements depending on a variety of factors. These factors include, but are not limited to, customer acceptance and demand for our products and services, the reliability of our services, the prices for our services, customer renewal rates, customer acquisition costs, actions by our competitors, including price reductions for their telephone services, potential federal and state regulatory actions, compliance costs, potential warranty claims and product defects, our needs for and the availability of adequate working capital, our ability to innovate technologically, the timely supply of products by our contract manufacturers, potential future intellectual property infringement claims that could adversely affect our business and operating results, and our ability to retain our listing on the NASDAQ Capital Market. For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's reports on Forms 10-K and 10-Q, as well as other reports that 8x8, Inc. files from time to time with the Securities and Exchange Commission. All forward-looking statements are qualified in their entirety by this cautionary statement, and 8x8, Inc. undertakes no obligation to update publicly any forward-looking statement for any reason, except as required by law, even as new information becomes available or other events occur in the future. 8x8, Inc. All other trademarks are the property of their respective owners. 8x8, Inc. CONDENSED CONSOLIDATED STATEMENTS OF INCOME (In thousands, except per share amounts; unaudited) Three Months Ended

Contactual Frequently Asked Questions (FAQ)

  • When was Contactual founded?

    Contactual was founded in 2000.

  • Where is Contactual's headquarters?

    Contactual's headquarters is located at 959 Skyway, San Carlos.

  • What is Contactual's latest funding round?

    Contactual's latest funding round is Acquired.

  • How much did Contactual raise?

    Contactual raised a total of $66.35M.

  • Who are the investors of Contactual?

    Investors of Contactual include 8x8 and Leapfrog Ventures.



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