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INTERNET | Internet Software & Services / Business Intelligence, Analytics & Performance Mgmt
contactsolutions.com

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Stage

Acquired | Acquired

Total Raised

$46M

About Contact Solutions

Contact Solutions delivers on-demand contact automation solutions including IVR, email/text messaging and web transactions, and call center analytics. The company's core business is to ensure its clients' self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Practice and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs and stepping up the end-user experience.

Contact Solutions Headquarter Location

11950 Democracy Drive

Reston, Virginia, 20190,

United States

866-979-3339

Latest Contact Solutions News

Leading Contact Center Firm, Quality Contact Solutions, Receives SOC 2 Type 2 Certification

Dec 13, 2021

On Dec 13, 2021 Quality Contact Solutions, Inc (QCS), a leading outsource contact center and BPO company, announced that it received its SOC 2 Type 2 certification Quality Contact Solutions , Inc (QCS), a leading outsource contact center and BPO company, announced that it received its SOC 2 Type 2 certification. This certification follows an extensive audit performed by A-LIGN ASSURANCE, a leading cybersecurity, and compliance professional services firm. The audit confirms that Quality Contact Solutions’ information security practices, policies, procedures, and operations meet the SOC 2 standards for security, integrity, availability, privacy, and confidentiality. “Compliance has become an essential component for companies to create trusted relationships with clients,” said Angela Garfinkel, President & Founder of Quality Contact Solutions. “Data security is critical in today’s business climate. Our clients can be confident that we are committed to and making every investment to establish and maintain the most stringent controls needed to ensure the highest level of security and compliance.” The SOC 2 Type 2 certification is an independent audit assessing internal controls involving security, availability, and confidentiality of the data processed on behalf of customers, as defined by the American Institute of Certified Public Accountants (AICPA) Trust Services Criteria. As part of the audit, Quality Contact Solutions demonstrated robust data protection policies and procedures, including data security, confidentiality and availability of data to those that have permission to access it. Write in to  psen@itechseries.com to learn more about our exclusive editorial packages and programs.

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Contact Solutions Patents

Contact Solutions has filed 9 patents.

patents chart

Application Date

Grant Date

Title

Related Topics

Status

7/29/2016

12/10/2019

Mobile virtual network operators, Classification algorithms, Statistical classification, Wireless networking, Videotelephony

Grant

Application Date

7/29/2016

Grant Date

12/10/2019

Title

Related Topics

Mobile virtual network operators, Classification algorithms, Statistical classification, Wireless networking, Videotelephony

Status

Grant

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