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INTERNET | Internet Software & Services / Business Intelligence, Analytics & Performance Mgmt
contactsolutions.com

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Stage

Acquired | Acquired

Total Raised

$46M

About Contact Solutions

Contact Solutions delivers on-demand contact automation solutions including IVR, email/text messaging and web transactions, and call center analytics. The company's core business is to ensure its clients' self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Practice and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs and stepping up the end-user experience.

Contact Solutions Headquarter Location

11950 Democracy Drive

Reston, Virginia, 20190,

United States

866-979-3339

Latest Contact Solutions News

Quality Contact Solutions Receives SOC 2 Type 1 Certification

Aug 17, 2021

This rigorous certification demonstrates Quality Contact Solutions’ ongoing commitment to safeguarding client data. Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, announced that it is now officially SOC 2 Type 1 and HIPAA certified. The SOC 2 Type 1 and HIPAA certification report prepared by A-LIGN ASSURANCE, a leading cybersecurity and compliance professional services firm, affirms the company’s information security practices, policies, procedures, and operations meet the SOC 2 and HIPAA standards for security, availability, and confidentiality. “At QCS, our priority has always been to protect our clients’ data and implement the highest security and privacy measures available. Our SOC 2 Type I and HIPAA certification demonstrate our continued commitment”, stated Angela Garfinkel, President & Founder of Quality Contact Solutions. “Having a respected third party confirm the strength of our systems validates our efforts.” Established by the American Institute of Certified Public Accountants (AICPA), the SOC 2 examination is designed for organizations of any size, regardless of industry and scope, by ensuring the personal assets of their potential and existing customers are protected. SOC 2 reports are recognized globally and affirm that a company’s infrastructure, software, people, data, policies, procedures, and operations have been formally reviewed. The Health Insurance Portability and Accountability Act (HIPAA) defines policies, procedures, and processes required to protect electronically protected health information (ePHI). As the regulatory oversight related to HIPAA increases, healthcare providers and their business associates like QCS must ensure compliance on an ongoing basis. Quality Contact Solutions expects to achieve SOC 2 Type 2 certification by the end of November 2021. A copy of the SOC 2 Type 1 and HIPAA certification is available to clients and prospective clients on demand. Write in to  psen@itechseries.com to learn more about our exclusive editorial packages and programs.

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Contact Solutions Patents

Contact Solutions has filed 9 patents.

The 3 most popular patent topics include:

  • Computer networking
  • Network protocols
  • Social networking services
patents chart

Application Date

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Related Topics

Status

7/29/2016

12/10/2019

Mobile virtual network operators, Classification algorithms, Statistical classification, Wireless networking, Videotelephony

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12/10/2019

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Related Topics

Mobile virtual network operators, Classification algorithms, Statistical classification, Wireless networking, Videotelephony

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Status

Grant

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