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About Complex IT

Complex IT is a SAP full services provider with more than 500 consultants, and more than 120 active clients. It has in its services portfolio, several implementation projects and services delivery in large Brazilian customers, in all industry segments. In February 2013, Complex IT was acquired by Mahindra Satyam. The valuation of Complex IT was undisclosed. Other terms of the deal were not released.

Headquarters Location

Av. Maria Coelho Aguiar, 215 Bloco E - 3° andar

Sao Paulo, 05804,


+55 11 2123-8100



Latest Complex IT News

The Role of Observability Engineers in Managing Complex IT Systems

Oct 2, 2023 The Role of Observability Engineers in Managing Complex IT Systems October 2, 2023 The rise of microservices, the adoption of cloud-native architectures and the increasing shift to digital have led to the growing volume of telemetry data (logs, metrics, traces, events) contributing to the complexity of observing modern IT systems effectively and at the right cost. These challenges with processing the telemetry data on time and at the right cost make it difficult for organizations to maximize their observable surface area and ensure they perform at their best . Enter observability engineers . These professionals are tasked with collecting, processing, analyzing and visualizing data from complex IT systems. They use this data to identify patterns, detect anomalies and understand system behavior. This awareness allows observability engineers to discover and address potential issues before they impact users. Observability engineers play a critical role in ensuring the reliability, performance and security of complex IT systems, and are essential for organizations that want to stay ahead of the curve in today’s rapidly evolving technology landscape. Let’s examine the essential characteristics and responsibilities of observability engineers to understand their role. Characteristics of Observability Engineers Observability engineers are problem solvers who specialize in optimizing system performance, ensuring reliability and driving actionable insights from telemetry data. They are the driving force behind data-driven solutions and operations. Their specialized skillset and unique focus on observability set them apart from other roles within IT operations. They may have previous backgrounds as system administrators, site reliability engineers (SREs) and IT operations members, who often react to incidents, but observability engineers are proactive and have adopted a shift-left approach to observability. They are adept at understanding the telemetry data and its formats, creating telemetry strategies, implementing comprehensive monitoring systems, and using advanced observability platforms to gain real-time insights. Another important aspect of observability engineers’ expertise is their in-depth knowledge of telemetry data. They have the necessary skills to collect, analyze and process data such as metrics, events, logs and traces from various sources. They understand the transformations that the data needs for easy consumption by downstream SIEM, analytics, or visualization systems. They are well versed in the challenges posed by microservices architectures, cloud-native environments, and hybrid infrastructure setups and how to extract meaningful information from the system exhaust. This understanding enables them to design telemetry pipelines to move the right data, in the right format, to the right system; build monitoring systems; and implement observability practices that effectively capture, transform and analyze these complex systems. Collaboration and cross-functional skills are other essential aspects of the observability engineers’ role. They break down the barriers between observability domains, including infrastructure, applications and networking. By coordinating and aligning the efforts of these domains, observability engineers create a more comprehensive understanding of the IT system’s behavior and performance. This approach allows for a holistic analysis beyond the limitations of individual domains and identifies cross-domain optimization and improvement opportunities. Responsibilities Observability engineers have many responsibilities focused on addressing problems within IT operations. Some of their key responsibilities are detecting anomalies, troubleshooting incidents, monitoring system health, optimizing resource allocation, enhancing user experiences, enabling data-driven decision-making and supporting compliance and security efforts. Through their skills and expertise, observability engineers empower organizations to maintain highly performant, reliable and secure IT systems. They are needed throughout the lifecycle of IT systems. They play a vital role in system design and implementation, ongoing maintenance and monitoring, incident response and troubleshooting, optimization, performance enhancement and new feature development and releases. Their expertise ensures that observability is built into the system from the ground up, maintains optimal system performance, minimizes downtime and enhances the user experience. How Observability Engineers Perform Their Tasks Observability engineers use telemetry data to learn trends and patterns. Analyzing this data allows them to plan capacity, predict potential issues, and implement preventive measures. This approach enables organizations to continuously improve their IT systems, enhancing performance, reliability and user satisfaction. To achieve their objectives, observability engineers use various tools for collecting and analyzing data. Telemetry pipelines are emerging as their primary tool for collecting data from various sources within an IT system, transforming it, and routing it to various destinations. These pipelines enable observability engineers to gather data from metrics, logs, events and traces. They process and transform this data to extract meaningful insights and send it to downstream analytics or visualization platforms or for long-term storage. Various analytics and visualization APM and observability platforms allow observability engineers to analyze and visualize the data. Custom dashboards and visual representations offer them a comprehensive view of system behavior, performance trends and user experiences. With this information, observability engineers can troubleshoot and optimize system performance, finding root causes of issues and implementing effective solutions. They also contribute to compliance and security efforts. By monitoring and analyzing telemetry data, observability engineers identify possible vulnerabilities and risks within the system. They help organizations maintain robust security practices and ensure compliance with regulations. Investing in the Promise of Observability Engineering Observability engineers are increasingly becoming essential for managing the complexity and unpredictability of modern IT systems. Their specialized skills and expertise enable them to address potential issues, optimize system performance and ensure reliability. As technology advances, the demand for observability engineers will only increase. Organizations striving to succeed in their IT operations must invest in these professionals. Related Posts

Complex IT Frequently Asked Questions (FAQ)

  • Where is Complex IT's headquarters?

    Complex IT's headquarters is located at Av. Maria Coelho Aguiar, 215, Sao Paulo.

  • What is Complex IT's latest funding round?

    Complex IT's latest funding round is Acquired.

  • Who are the investors of Complex IT?

    Investors of Complex IT include Mahindra.



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