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Founded Year

2012

Stage

Series C | Alive

Total Raised

$56.32M

Last Raised

$15M | 10 mos ago

Mosaic Score

+60 points in the past 30 days

What is a Mosaic Score?
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

About Tethr

Tethr provides a platform that combines artificial intelligence and human intelligence, and leverages customer loyalty insights from major consulting and research institutions to enable companies to gain business value from each customer conversation. The solution provides organizations with a full and accurate understanding of what is said and meant by customers and employees during phone exchanges, and enables them to apply these insights to other engagement channels and business units through simple integration with popular BI and CRM tools.

Tethr Headquarters Location

10900 Research Blvd Ste 160C, Unit #2065

Austin, Texas, 78759,

United States

512-910-4440

Tethr's Product Videos

ESPs containing Tethr

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / Retail Tech

Customer feedback management platforms gather and analyze direct and indirect customer feedback across channels. These solutions include satisfaction surveys, social media monitoring, online reviews, and more.

Tethr named as Highflier among 15 other companies, including Medallia, CallMiner, and Reputation.

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Tethr's Products & Differentiation

See Tethr's products and how their products differentiate from alternatives and competitors

  • Tethr

    An AI-driven, research-backed platform that delivers automated insights from customer conversations.

    Differentiation

    Tethr is the fastest path to business improvement from customer conversation insights in the industry. 

    Tethr delivers unprecedented, prescriptive insights into customer experience, sales conversion, and agent performance out of the box, in under an hour for most customers. 

    Trusted insights based on over a decade of research on what creates customer loyalty and disloyalty, what drives sales conversion, customer churn, agent performance, and more 

    Every conversation is analyzed, scored, and benchmarked against the performance of other companies over millions of interactions – enabling customers to easily and immediately target and focus on th… 

Expert Collections containing Tethr

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Tethr is included in 3 Expert Collections, including Digital Health.

D

Digital Health

8,838 items

Startups recreating how healthcare is delivered

A

Artificial Intelligence

9,391 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.

C

Customer Service Tech

984 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

Latest Tethr News

Tethr announces JOLTRx, conversation intelligence dashboard to analyze sales conversations

Sep 20, 2022

News provided by Share this article Share this article New capabilities launched in connection with the release of The JOLT Effect, a new book featuring research conducted using Tethr technology AUSTIN, Texas and WASHINGTON, Sept. 20, 2022 /PRNewswire/ -- Tethr, the leading AI-powered conversation intelligence platform, announced today the availability of JOLTRx , new dashboards that enable businesses to analyze their sales conversations and improve results by identifying the effect of indecision on your agents that cause sales to stall. The new capabilities come in conjunction with the launch of The JOLT Effect: How High Performers Overcome Customer Indecision , a book by Matt Dixon and Ted McKenna, founding partners of DCM Insights, a firm that helps organizations optimize customer experience and sales performance. The JOLT Effect, from the co-author of several bestselling books including The Challenger Sale: Taking Control of the Customer Conversation , is a paradigm-shattering approach to identifying and overcoming customer indecision. Dixon and McKenna, along with Tethr's data science team, used the Tethr platform to study more than 2.5 million sales calls and identified customer indecision as a primary reason for lost sales. Dixon and McKenna further used Tethr to identify how top-performing sellers overcame indecision and closed sales, a methodology described in the book. Now, Tethr is making the insights available to sales organizations via JOLTRx – a packaged offering that includes Tethr's sophisticated sales insight models and pre-built dashboards. "This is arguably the largest research study of sales losses ever performed and would have not been possible without the power of the Tethr platform," said Dixon. "Tethr has a unique approach to modeling human conversations to extract meaningful insights, which enabled us to study sales conversations at unprecedented scale." "The research behind The JOLT Effect is truly groundbreaking, identifying customer indecision as a major blocker to closed sales and surfacing best practices for improvement," said Robert Beasley, CEO at Tethr. "We are thrilled to bring the JOLT methodology to sales organizations so they can improve results using our new JOLTRx offering." Tethr is a cloud-based conversation intelligence platform that combines powerful AI, machine learning, and over a decade of research to surface contextual insights from customer interactions. Tethr quickly and easily turns large amounts of unstructured customer conversation data into insights that fuel smarter decisions and improved business performance. To try Tethr for free, visit go.tethr.com/free-trial . DCM Insights works with some of the world's largest and fastest-growing companies to optimize sales performance and customer experiences through analysis of a vast array of customer data, including conversational data. DCM Insight's mission is to debunk myths of customer engagement and find new paths to company growth using scientific methods. To learn more, visit jolteffect.com . SOURCE Tethr

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  • When was Tethr founded?

    Tethr was founded in 2012.

  • Where is Tethr's headquarters?

    Tethr's headquarters is located at 10900 Research Blvd, Austin.

  • What is Tethr's latest funding round?

    Tethr's latest funding round is Series C.

  • How much did Tethr raise?

    Tethr raised a total of $56.32M.

  • Who are the investors of Tethr?

    Investors of Tethr include IAG Capital Partners, Falmouth Ventures, Kline Hill Partners, Paycheck Protection Program, MissionOG and 7 more.

  • Who are Tethr's competitors?

    Competitors of Tethr include Swell CX, ReviewTrackers, Observe.ai, BirdEye, Level AI, Reputation, Ask Nicely, Medallia, Alida, Zipline and 26 more.

  • What products does Tethr offer?

    Tethr's products include Tethr.

  • Who are Tethr's customers?

    Customers of Tethr include BCU, Trugreen and MetTel.

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