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Founded Year



Incubator/Accelerator - III | Alive

Total Raised


Mosaic Score
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

+20 points in the past 30 days

About Cognigy

Cognigy provides an enterprise software provider for conversational artificial intelligence automation. Its products include platform components such as Cognigy.AI, Voice Gateway, conversational IVR, and more. The company also offers solutions that include customer service automation, workforce management, enterprise conversational artificial intelligence-based solutions, and others. It caters to industries such as insurance, e-commerce, and airlines. The company was founded in 2016 and is based in Dusseldorf, Germany.

Headquarters Location

Speditionstraße 1

Dusseldorf, 40221,


+49 211 54591991

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ESPs containing Cognigy

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

Consumer & Retail / Digital Engagement

These companies offer conversational AI solutions through both chatbot and voice interfaces. Plug-and-play solutions provide pre-trained AI that allows immediate or near-immediate installation.

Cognigy named as Leader among 6 other companies, including AISERA,, and Posh.

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Expert Collections containing Cognigy

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Cognigy is included in 2 Expert Collections, including Artificial Intelligence.


Artificial Intelligence

10,393 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.


Customer Service Tech

730 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre, during, and post purchase of goods and services.

Cognigy Patents

Cognigy has filed 1 patent.

patents chart

Application Date

Grant Date


Related Topics




Natural language processing, Computational linguistics, Artificial intelligence, Speech recognition, Human communication


Application Date


Grant Date



Related Topics

Natural language processing, Computational linguistics, Artificial intelligence, Speech recognition, Human communication



Latest Cognigy News

Cognigy Announces Expanded Partnership With Avaya

Mar 31, 2023

Iconic Contact Center Solution Provider Partners with the Market Leader in Conversational AI to Provide Unparalleled Customer Experiences Cognigy, the market leader in Conversational AI, announced today at Enterprise Connect 2023 an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to deliver next-generation Conversational AI solutions to Avaya’s large global base of contact center customers. Integrated with the Avaya Experience Platform, Cognigy’s transformative Conversational AI and Generative AI solutions will enable Avaya customers to create next-generation customer experiences while improving efficiency and increasing employee engagement. “Avaya’s partnership with Cognigy creates a harmonious balance between our world-class contact center solutions and their industry-leading Conversational AI platform to deliver transformative customer experiences at scale,” said Emir Susic, Vice President of Professional Services, Avaya. “By leveraging our global service organization and Cognigy solutions, we can accelerate our customers’ time to value.” Integrated with Avaya’s Experience Platform, Cognigy’s Enterprise Conversational AI platform, Cognigy.AI, delivers 24/7, personalized service experiences at scale, over voice and chat. Cognigy.AI brings the transformative potential of Generative AI to contact centers, combining control, integrations and reliability of Enterprise Conversational AI with the flexibility and power of Large Language Models, which provides natural, empathetic and lifelike experiences. Avaya Experience Platform delivers an effortless customer experience, empowering customers to interact across different voice and digital touchpoints such as social, text and email while engaging employees with the required tools and information to maximize performance and customer loyalty. This partnership aligns with Avaya’s over-the-top strategy to provide customers with AI capabilities orchestrated by Avaya management tools. The combined solution will enhance and automate a superior customer experience while simultaneously providing contact center agents with what they need to be more successful in an increasingly complex environment. “Our partnership with Avaya marks a new era of AI-powered customer service for enterprises,” said Hardy Myers, SVP Business Development and Strategy at Cognigy. “By combining Avaya’s expertise in communication and collaboration with Cognigy’s innovative Enterprise Conversational AI technology, enhanced with Generative AI, we will transform the way businesses interact with their customers, providing unparalleled personalized and efficient experiences that exceed expectations.” Contact an Avaya sales representative to choose the experience that works best for you: Join Cognigy and Avaya at Avaya Engage in Orlando, Florida, this summer, June 18-21, to learn more about how Avaya and Cognigy work together to deliver next-gen customer experiences.

Cognigy Frequently Asked Questions (FAQ)

  • When was Cognigy founded?

    Cognigy was founded in 2016.

  • Where is Cognigy's headquarters?

    Cognigy's headquarters is located at Speditionstraße 1, Dusseldorf.

  • What is Cognigy's latest funding round?

    Cognigy's latest funding round is Incubator/Accelerator - III.

  • How much did Cognigy raise?

    Cognigy raised a total of $65.06M.

  • Who are the investors of Cognigy?

    Investors of Cognigy include AWS ISV Accelerate Program, DTCP, Inventures, Nordic Makers, Global Brain and 9 more.

  • Who are Cognigy's competitors?

    Competitors of Cognigy include, CallDesk, Born Digital, Senseforth, and 14 more.

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