Dec 14, 2021

Image via Istock.com Dec. 14, 2021 Glia, a digital customer service provider, has partnered with Clinc, a conversational AI technology provider for banking, to integrate Clinc's conversational platform into Glia's Digital Customer Service platform. With this integration, Glia will be able to offer both a virtual banking assistant and live chat for banks, according to a press release. Clinc's platform uses natural language processing to understand how customers talk and can understand both slang and context. With more complex inquiries, the virtual banking tool can transfer interactions to customer service representatives through Glia's live chat. "Glia has a strong reputation and impressive traction in the financial services space; they understand that the future is digital," John Lichtenberg, CMO at Clinc, said in the release. "As branches across the country continue to close, digital channels have become the primary touchpoint between financial institutions and their customers. Banks and credit unions must not only offer an exceptional digital banking experience but must improve support and engagement models within these channels as well, backed by intelligent and powerful AI. With Glia, we're helping more institutions modernize the customer experience to meet new demands."