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BryterCX

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brytercx.com

Founded Year

2000

Stage

Unattributed | Alive

Total Raised

$98.61M

Last Raised

$3.04M | 2 yrs ago

About BryterCX

BryterCX helps organizations achieve significant ROI while creating better customer experience. BryterCX Journey Management Suite transforms omnichannel event data into a clear map of customer behaviors and journeys. Companies can monitor and measure their true customer journeys against key benchmarks to identify friction and quickly remediate issues to improve customer satisfaction, optimize frontlines and increase digital containment.

Headquarters Location

5575 DTC Pkwy Suite 300

Englewood, Colorado, 80111,

United States

303-951-3490

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BryterCX Patents

BryterCX has filed 6 patents.

The 3 most popular patent topics include:

  • Academic ranks
  • Analytical chemistry
  • Business intelligence
patents chart

Application Date

Grant Date

Title

Related Topics

Status

3/8/2019

11/9/2021

Shogi openings, Data management, Knowledge representation, Systems engineering, Production and manufacturing

Grant

Application Date

3/8/2019

Grant Date

11/9/2021

Title

Related Topics

Shogi openings, Data management, Knowledge representation, Systems engineering, Production and manufacturing

Status

Grant

Latest BryterCX News

IgniteTech ‘Turbo-Charges’ BryterCX and the Journey Intelligence Industry with Predictive Analytics Capabilities

Sep 26, 2022

Iris Insights uses ML/AI to identify customer experience problems to quickly surface and resolve issues IgniteTech, the company “Where Software Goes to Live, announced the integration of Iris Insights into its BryterCX Journey Intelligence platform, bringing a new level of analytics capabilities to the industry-leading solution. Iris Insights leverages artificial intelligence (AI) and machine learning (ML) to push BryterCX to a leading quadrant in the industry, automatically surfacing customer journey intelligence from the vast trove of data collected by customers in their CX journey data stores. Considered the industry’s most responsive and efficient platform for customer journey management, BryterCX now automatically detects changes in customer experiences with near real-time alerts, identifying anomalies in both digital interaction behavior and contact center caller intent. Customer experience (CX) teams are now empowered to utilize diverse and intelligent journey data science to surface customer pain points, eliminate friction and quickly resolve issues. “Near real-time alerts and insights add unprecedented value to CX journey analytics,” said Kay Williams, Senior Vice President, Customer Experience at IgniteTech. “Initial feedback about the new module from our customers has validated the importance of what we’re now delivering, and they’re excited to start working with this powerful new solution.” “We believe this enhancement will help us design better experiences for our customers,” said Guillermo Chapa, Customer Contact Center Technology Manager at SoCalGas. “It takes a lot of work to uncover customer pain points, and now we will have access to real-time data and insights. The fact that it’s doing something to improve our visibility into customer intent is a major game changer for us. What a great way to recognize the return on our investment.” “This new innovation, delivered just eight months after we acquired the BryterCX assets, personifies the unique position IgniteTech has in the software industry,” said Eric Vaughan, IgniteTech’s CEO. “This is what we do — acquire great software with amazing customers and quickly identify and deliver new capabilities that both improve customer ROI and redefine industries.” This new solution for the BryterCX Journey Intelligence platform continues IgniteTech’s leadership in the journey analytics space while exemplifying IgniteTech’s commitment to the continuous innovation of products in its software library, which are all included in the unique IgniteTech Unlimited program. Write in to  psen@itechseries.com to learn more about our exclusive editorial packages and programs.

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BryterCX Frequently Asked Questions (FAQ)

  • When was BryterCX founded?

    BryterCX was founded in 2000.

  • Where is BryterCX's headquarters?

    BryterCX's headquarters is located at 5575 DTC Pkwy, Englewood.

  • What is BryterCX's latest funding round?

    BryterCX's latest funding round is Unattributed.

  • How much did BryterCX raise?

    BryterCX raised a total of $98.61M.

  • Who are the investors of BryterCX?

    Investors of BryterCX include Paycheck Protection Program, Cedar Fund, Ascent Venture Partners, Arrowroot Capital, Intel Capital and 9 more.

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