StageSeries A | Alive
Last Raised$20.14M | 1 yr ago
Charles offers conversational commerce-as-a-service software for retailers and consumer goods brands. It develops software that helps companies integrate their existing e-commerce and chatbot tools into one interface. It was founded in 2019 and is based in Berlin, Germany.
Charles's Product Videos
ESPs containing Charles
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The social commerce enablement tech market is a collection of technology solutions that enable retailers to connect with customers and sell products through social media platforms, live video, and other digital channels. These solutions allow retailers to provide personalized service, manage appointments, automate tasks, and streamline the fulfillment process. The market includes platforms for liv…
Charles named as Highflier among 14 other companies, including Salesfloor, CommentSold, and Whym.
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Charles's Products & Differentiators
Sell your products directly in chat, mainly using WhatsApp by integrating your ecommerce brand shopsystem
Research containing Charles
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CB Insights Intelligence Analysts have mentioned Charles in 6 CB Insights research briefs, most recently on Mar 14, 2023.
Mar 14, 2023 reportRetail Tech 100: The most promising retail tech startups of 2023
Expert Collections containing Charles
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Charles is included in 2 Expert Collections, including E-Commerce.
Retail Tech 100
The winners of the 2022 CB Insights Retail Tech 100, published March 2022.
Latest Charles News
Mar 10, 2023
For its new metaverse platform on The Sandbox and drawing from its spring campaign, Charles & Keith has tapped the virtual K-pop artist to host a rooftop party and to perform some of her singles — dressed digitally in looks from the global accessories brand’s new collection. From Monday through March 27, the Charleskeithhaus will be live on the virtual real estate platform The Sandbox. Inspired by the brand’s spring “State of Play” campaign, the immersive Charleskeithhaus incorporates glints of the collection including its color palette in all of the details of the virtual house. There will also be an NFT gallery showcasing recently released artworks to encourage experimentation and attract fashion fans. The digital experience will include quizzes, parkour challenges and locating a secret room to redeem a digital wearable for this season’s must-have bag from the brand, the Petra Curved shoulder bag. The real-life version retails for $63 on the company’s e-commerce site. Apoki will appear amidst a selection from the brand’s spring collection. Image Courtesy Some Apoki fans have been attracted by the virtual performer’s music videos, which are known for more alluring CG. Her just-out music video also features the prototype of the new brand AFEELA, which was announced by Sony Honda Mobility Inc. at CES in January. Apoki has been selected to perform as a pioneer in the virtual K-pop artist field in honor of the brand’s new expansion to the virtual world. In 1996, Charles & Keith’s cofounders Charles and Keith Wong started the company with an emphasis on trendy and versatile footwear for progressive urbanites. Since that time they have built upon that category and added handbags, eyewear, accessories and costume jewelry to its assortment. Tags
Charles Frequently Asked Questions (FAQ)
When was Charles founded?
Charles was founded in 2019.
Where is Charles's headquarters?
Charles's headquarters is located at Gartenstrasse 86-87, Berlin.
What is Charles's latest funding round?
Charles's latest funding round is Series A.
How much did Charles raise?
Charles raised a total of $28.93M.
Who are the investors of Charles?
Investors of Charles include Accel, HV Capital, Salesforce Ventures, Plug and Play Accelerator, Tarek Müller and 3 more.
Who are Charles's competitors?
Competitors of Charles include Zendesk, Indigo.ai, Klaviyo, Superchat, Jumper.ai and 9 more.
What products does Charles offer?
Charles's products include Commerce and 4 more.
Who are Charles's customers?
Customers of Charles include Snocks and Woodboom.
Compare Charles to Competitors
ORI is an end-to-end customer experience company that provides conversational AI-powered chatbots to accelerate revenue. The company serves industries such as automotive, telecom, education, banking and finance, real estate, and others. ORI was founded in 2017 and is based in Noida, India.
Front is a customer communication platform. The company platform centralizes all conversations in a single place so companies can coordinate responses, comments, and message tracking. It caters its services to travel, logistics, finance, and more industries. It was founded in 2013 and is based in San Francisco, California.
Userbot is artificial intelligence for customer service. It answers users' questions in real time at any time of day. When it cannot answer a question, it invites a human agent to the chat to get the answer. It recognizes natural language and automates frequent answers.
Serviceform provides premium brands with Chatbots and Conversational AI. Primarily focused on Real estate, Automotive, Telecommunication, Banking, Insurance, and E-commerce industries to generate high-quality leads, increase online sales and automate up to 80% of customer support.
Zendesk provides cloud-based customer service software. It takes customer communication from websites, emails, and phones, and turns it into a ticket for support teams and customers to use. It was founded in 2007 and is based in San Francisco, California.
Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-offices. The company allows merchants to manage all of their support from one place. It connects all business apps and communication channels to provide support agents a unified view of their customers, as well as sets auto-responses to common customer requests. Gorgias helps merchants leverage support as a way to increase sales. The company was founded in 2015 and is based in San Francisco, California.
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