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Founded Year



Series A | Alive

Total Raised


Last Raised

$20.14M | 1 yr ago

About Charles

Charles offers conversational commerce-as-a-service software for retailers and consumer goods brands. It develops software that helps companies integrate their existing e-commerce and chatbot tools into one interface. It was founded in 2019 and is based in Berlin, Germany.

Headquarters Location

Gartenstrasse 86-87

Berlin, 10115,


+49 174 1922229

Charles's Product Videos

ESPs containing Charles

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

Consumer & Retail / E-Commerce

The social commerce enablement tech market is a collection of technology solutions that enable retailers to connect with customers and sell products through social media platforms, live video, and other digital channels. These solutions allow retailers to provide personalized service, manage appointments, automate tasks, and streamline the fulfillment process. The market includes platforms for liv…

Charles named as Highflier among 14 other companies, including Salesfloor, CommentSold, and Whym.

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Charles's Products & Differentiators


    Sell your products directly in chat, mainly using WhatsApp by integrating your ecommerce brand shopsystem

Research containing Charles

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Charles in 6 CB Insights research briefs, most recently on Mar 14, 2023.

Expert Collections containing Charles

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Charles is included in 2 Expert Collections, including E-Commerce.



11,068 items


Retail Tech 100

200 items

The winners of the 2022 CB Insights Retail Tech 100, published March 2022.

Latest Charles News

Virtual South Korean K-pop Star Apoki Teams With Charles & Keith

Mar 10, 2023

For its new metaverse platform on The Sandbox and drawing from its spring campaign, Charles & Keith has tapped the virtual K-pop artist to host a rooftop party and to perform some of her singles — dressed digitally in looks from the global accessories brand’s new collection. From Monday through March 27, the Charleskeithhaus will be live on the virtual real estate platform The Sandbox. Inspired by the brand’s spring “State of Play” campaign, the immersive Charleskeithhaus incorporates glints of the collection including its color palette in all of the details of the virtual house. There will also be an NFT gallery showcasing recently released artworks to encourage experimentation and attract fashion fans. The digital experience will include quizzes, parkour challenges and locating a secret room to redeem a digital wearable for this season’s must-have bag from the brand, the Petra Curved shoulder bag. The real-life version retails for $63 on the company’s e-commerce site. Apoki will appear amidst a selection from the brand’s spring collection. Image Courtesy Some Apoki fans have been attracted by the virtual performer’s music videos, which are known for more alluring CG. Her just-out music video also features the prototype of the new brand AFEELA, which was announced by Sony Honda Mobility Inc. at CES in January. Apoki has been selected to perform as a pioneer in the virtual K-pop artist field in honor of the brand’s new expansion to the virtual world. In 1996, Charles & Keith’s cofounders Charles and Keith Wong started the company with an emphasis on trendy and versatile footwear for progressive urbanites. Since that time they have built upon that category and added handbags, eyewear, accessories and costume jewelry to its assortment. Tags

Charles Frequently Asked Questions (FAQ)

  • When was Charles founded?

    Charles was founded in 2019.

  • Where is Charles's headquarters?

    Charles's headquarters is located at Gartenstrasse 86-87, Berlin.

  • What is Charles's latest funding round?

    Charles's latest funding round is Series A.

  • How much did Charles raise?

    Charles raised a total of $28.93M.

  • Who are the investors of Charles?

    Investors of Charles include Accel, HV Capital, Salesforce Ventures, Plug and Play Accelerator, Tarek Müller and 3 more.

  • Who are Charles's competitors?

    Competitors of Charles include Zendesk,, Klaviyo, Superchat, and 9 more.

  • What products does Charles offer?

    Charles's products include Commerce and 4 more.

  • Who are Charles's customers?

    Customers of Charles include Snocks and Woodboom.

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