Catchpoint Systems

May 18, 2022

Digital Experience Monitoring Market: Competitive Landscape and Key Developments: BMC Software, Inc.; Broadcom Inc.; AppDynamics LLC; Dynatrace LLC; IBM Corporation; ControlUp Technologies LTD; Lakeside Software, LLC; Aternity LLC; Nexthink SA; and Catchpoint Systems, inc. are among the leading players in the global digital experience monitoring market. Several other companies are functioning in the market and are contributing substantial revenues to propel the digital experience monitoring market share during the forecast period. In 2021, Broadcom Inc. acquired AppNeta to bolster network performance monitoring across internet and hybrid cloud-based applications. By combining AppNeta's end-to-end visibility with Broadcom's award-winning and proven infrastructure and AIOps capabilities, the world's largest enterprises running the most complex networks will now have access to a single source of truth to support their cloud journey. Further, with AppNeta, DX NetOps solutions by Broadcom Software have visibility into Internet connections and can monitor and manage digital experiences for any user across any cloud, mobile, SaaS, or remote work scenario. Schedule A Pre-Sale Discussion with The Author Team in A Slot That You Prefer to Address Queries on Scope of The Study, Customization, Introduction to Research Methodology, Assistance on Technologies and Market Definitions: https://www.theinsightpartners.com/inquiry/TIPRE00023414 Cloud and mobility are hastening an unprecedented wave of corporate upheaval, with 70% of the top ten global enterprises being founded for the first time. Companies such as Amazon, Southwest Airlines, Apple, Disney, TD Bank, and others emphasize their customers and end-user experience to enhance the software/application they deliver. As more digital services go beyond firewalls and Application Performance Management (APM) becomes less cost-effective, end-user or digital experience monitoring (DEM) technologies will become increasingly popular. Therefore, modern end-user experience monitoring solutions are specially built to monitor performance and availability from the user's perspective. Insurers utilize IoT to identify risk correctly, improve client interaction, and speed up and simplify the underwriting and claims process in the finance industry. For example, auto insurers have traditionally used indirect factors to determine premiums, such as a driver's age, residence, and creditworthiness. Thanks to the Internet of things, data on driver behavior and vehicle use, such as automobile speed and frequency of night driving, is now available. Insurers may contact clients more regularly and provide new services based on the collected data thanks to the technology. Customers frequently deal primarily with agents or brokers and only get the insurer directly for policy renewal or claims management, making the market suitable for efficiency advantages. Thus, to enhance the performance of IoT application and system, end-user or DEM plays a crucial role. The COVID-19 pandemic is expected to impact European digital experience monitoring market growth positively. During the pandemic, various European sectors adopted digital experience monitoring technology to improve the customer experience since understanding the audience's and end-user’s behavior and needs is critical. During the last decade, businesses have used digital experience monitoring technology to facilitate the contract, product demand, and user experience. Furthermore, in 2020, based on the report by Eurostat, 87% of EU citizens aged 16 to 74 said they had used the internet in the preceding three months. This percentage ranged from 70% in Bulgaria to 100% in Denmark. The percentage of people who use the internet has risen quickly, from 67% in 2010 to 78% in 2015. As a result, during the COVID-19 pandemic, the increased number of internet users aided the expansion of the digital experience monitoring market in Europe. Demand for Better End-user Experience to Boost Digital Experience Monitoring Market Growth: End-user experience monitoring (EUEM) allows IT workers to comprehend problems from end-users’ perspectives, provide a superior customer experience, and promptly resolve issues by automatically capturing errors, crashes, network requests, page load data, and other metrics. Monitoring gives IT teams additional power to enforce service-level agreements by making it easy to analyze how third-party APIs and content services affect the software performance. Companies are interested in measuring digital experience from the end-user perspective, due to which the IT model has shifted primarily from supporting call center operation to supporting a significantly larger virtual environment. The growing number of agents to provide better end-user experience, increasing need to measure the business impact of EUEM, and changing expectations of end-users are major factors driving the growth of the digital experience monitoring market. Have A 15-Minute-Long Discussion with The Lead Research Analyst and Author of The Report in A Time Slot Decided by You. You Will Be Briefed About the Contents of The Report and Queries Regarding the Scope of The Document Will Be Addressed as Well: https://www.theinsightpartners.com/speak-to-analyst/TIPRE00023414 Digital Experience Monitoring Market: Sector Overview: The digital experience monitoring market analysis by end user, is segmented into BFSI, IT and telecommunications, retail and consumer goods, healthcare and life sciences, and others. The BFSI segment led the market in 2020. Like in any other industry, in banking and financial services, client experience has emerged as a critical success factor. Although financial institutions use a variety of channels, such as call centers, branches, ATMs, and mobile banking, to create client loyalty, they frequently fail to adequately manage customer experience, regulatory compliance, and consumer sentiment. This is largely due to the lack of machine-first principles in customer experience monitoring, which require computers to undertake quality analysis first and only hand over exceptions to people. Artificial intelligence (AI) improvements, such as natural language processing (NLP), machine learning (ML), speech-to-text, and computer vision, have assisted banks in reimagining their customer experience monitoring role, which is one of the primary factors leading to the digital experience monitoring market growth. Immediate Delivery of Our Off-The-Shelf Reports and Latest Research Studies, Through Flexible and Convenient Payment Methods: https://www.theinsightpartners.com/buy/TIPRE00023414 Browse Adjoining Reports: Digital Experience Platform Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution, Services); Deployment Type (On-Premise, Cloud); End User Industry (IT and Telecom, BFSI, Manufacturing, Public Sector, Healthcare, Others) and Geography Digital Adoption Platform Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Deployment Type (Cloud, On-premises); Enterprise Size (Small and Medium-Size Enterprises, Large Enterprises); End-user (BFSI, IT and Telecom, Retail And E-Commerce, Government, Healthcare, Education, Travel and Hospitality, Others) and Geography End User Experience Monitoring Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Products, Services); Platform (Web, Mobile); Deployment (On-Premise, Cloud); Industry (BFSI, Government, IT and Telecom, Retail and Consumer Goods, Healthcare, Others) and Geography Content Experience Platform Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Deployment (Cloud, On Premise); Organization Size (SMEs, Large Enterprises) and Geography Synthetic Monitoring Market Forecast to 2027 - COVID-19 Impact and Global Analysis by Deployment (On-Premise and Cloud), Organization Size (SMEs and Large Enterprises), Monitoring Type (API Monitoring, SaaS Application Monitoring, Mobile Application Monitoring, and Web Application Monitoring), and Industry (BFSI, Government, Retail, Healthcare, IT & Telecom, and Other Industries) Load Monitoring System Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Offering (Load Cell, Indicator and Controller, Data Logging Software); Technology (Analog, Digital); Industry Vertical (Marine, Aerospace, Automotive, Construction, Oil and Gas, Food and Beverage, Healthcare, Agriculture) and Geography Production Monitoring System Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Deployment Type (Cloud Based, On-Premises); Enterprise Size (SMEs, Large Enterprises) and Geography About Us: The Insight Partners is a one stop industry research provider of actionable intelligence. We help our clients in getting solutions to their research requirements through our syndicated and consulting research services. We specialize in industries such as Semiconductor and Electronics, Aerospace and Defense, Automotive and Transportation, Biotechnology, Healthcare IT, Manufacturing and Construction, Medical Device, Technology, Media and Telecommunications, Chemicals and Materials. Contact Us: If you have any queries about this report or if you would like further information, please contact us: Contact Person: Sameer Joshi