Predict your next investment

Corporation
INTERNET | Internet Software & Services / Information Providers & Portals
caring.com

See what CB Insights has to offer

Founded Year

2007

Stage

Acq - Fin | Alive

Total Raised

$20M

About Caring.com

Caring operates Caring.com, a senior care resource for family caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. Caring.com provides helpful caregiving content, online support groups, and a comprehensive Senior Care Directory for the United States, with nearly 55,000 consumer ratings and reviews, and a toll-free senior living referral line (1-800-952-6650). In January 2012, Caring.com launched the annual Caring Stars award program recognizing America's best assisted living communities based on consumer reviews, and in Summer 2013 also announced the Caring Champions program to recognize and reward professional caregivers of seniors.

Caring.com Headquarter Location

2600 South El Camino Real Suite 220

San Mateo, California, 94403,

United States

650-991-8899

Latest Caring.com News

United Airlines Is Teaching Its Employees to be More Caring (Are You Ready For This?)

Feb 18, 2018

CREDIT: Getty Images Absurdly Driven  looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. Large organizations don't move quickly. They don't notice problems quickly. They don't address them quickly. And they don't change attitudes quickly. After last year's painful experience following the sight of a paying passengers being dragged bloodied down the aisle by United-inspired law enforcement , the airline seemed stunned at the effects on its image. It promised to offer such decencies as treating passengers "fairly and consistently in the case of oversales." There was also the somewhat basic "notify customers of known delays, cancellations and diversions." And even the breakthrough "ensure responsiveness to customer complaints." That was almost a year ago. Only now, though, are the everyday employees being given training as to how to enact the airline's new attitude. Last month, supervisors were offered a glimpse into what the airline was expecting and trained into how to begin delivering it. In one word, the airline wants employees to show they "care." Some might muse that another way of describing this is for employees to exercise "common sense in dealing with human beings." Still, what the airline dubs its Core4 training is now being extended to the people you encounter the most -- the everyday employees you see on the plane, at the check-in counter, the gate and the bar (banging their heads against a large beer). The Chicago Business Journal describes how the training has been received at LAX, where the airline is expanding its sphere of influence. As the airline promised, it's trying to get employees to think less about rigid rules and more about what would satisfy the customer's needs at any given moment -- without the airline losing anything at all. Other than its reputation for, well, imperfect customer service. What moved me, though, was a quote from Les Bailey, a United employee, who had just gone through the four-hour training. "What I walked away with was the emphasis that we're all in this together and regardless of our day-to-day job titles, we depend on one another to be successful. At the end of the day it's about being empathetic and caring toward each other and our customers," he said. The question that might force itself into one or two minds is: What on earth was it like to work at United before? Was it really a place where people didn't think they were in this together? Was it a place where job title dictated all? Was it really a place where no one could depend on anyone else to be successful? Is it really such a surprise that thinking about your fellow team-members and your customers is what makes for better customer service and, some would argue, a better airline? How might a company allow itself to slip into such bad habits? By focusing solely on revenue, perhaps? Still, one can't help worrying that what United might give with one hand, it will take away with a sly finger or two.

Predict your next investment

The CB Insights tech market intelligence platform analyzes millions of data points on venture capital, startups, patents , partnerships and news mentions to help you see tomorrow's opportunities, today.

Research containing Caring.com

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Caring.com in 1 CB Insights research brief, most recently on Jul 25, 2019.

Caring.com Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
CBI Logo

Caring.com Rank

CB Insights uses Cookies

CBI websites generally use certain cookies to enable better interactions with our sites and services. Use of these cookies, which may be stored on your device, permits us to improve and customize your experience. You can read more about your cookie choices at our privacy policy here. By continuing to use this site you are consenting to these choices.