Predict your next investment

Tenfold company logo
INTERNET | Internet Software & Services / Customer Relationship Management
tenfold.com

See what CB Insights has to offer

Founded Year

2015

Stage

Loan | Alive

Total Raised

$41.64M

Last Raised

$680K | 1 yr ago

Revenue

$0000 

Mosaic Score

+50 points in the past 30 days

What is a Mosaic Score?
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

About Tenfold

Tenfold integrates customer relationship management systems with company phone systems to collect data to help businesses engage with customers. The application offers call tracking, computer telephony integration, display of specific information about the caller, advertising channel information for incoming phone calls, as well as software maintenance and upgrades and customer support, that enable businesses to track the performance of their advertising campaigns.

Tenfold Headquarter Location

2222 Rio Grande Street Suite 250

Austin, Texas, 78705,

United States

415-599-1170

Latest Tenfold News

Fortune100 Software Company Selects Tenfold to Improve Customer Experience and Increase Productivity Globally for 10,000 Agents

Sep 18, 2020

Share Tenfold , the world’s leading Advanced CTI Company, announced today a global, Fortune100 Software Company selected Tenfold to transform and improve their global service operations for 10,000 customer service reps leveraging Genesys PureEngage with Dynamics 365 and ServiceNow CSM. This collaboration will natively connect Tenfold’s real-time cloud integration layer and intelligent integrated desktop agent with Genesys PureEngage for a fully integrated experience within the Company’s Dynamics 365 ServiceNow environments. Previously, the client struggled with disconnected systems and workflows that made it challenging to identify and verify customers, as well as efficiently and effectively serve them. Additionally, customer journey data lived siloed and unstructured in disparate systems. This impacted agent productivity, agent experience, customer experience , and decisioning ability. Using Tenfold across their global service operations to integrate Genesys, Dynamics, and ServiceNow, the company will reduce agent workflow steps on customer calls by 30-58%, while automatically capturing complete and structured data for every interaction in their multiple CRM systems. Across 10,000 agents, they expect to see a $12m annualized ROI from productivity gains, while improving customer experience and enabling more accurate decisions across their customer service operations. “Modern customer service organizations are realizing the importance of creating seamless and connected experiences for employees and customers that bring together best of breed capabilities of contact center infrastructure, CRM and AI into a unified solution” said  Dan Sincavage , COO/Founder, Tenfold. “Complexity is increasing in channels and systems, but it shouldn’t manifest in experiences for employees and customers.” PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to- end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions. Prev Post

Predict your next investment

The CB Insights tech market intelligence platform analyzes millions of data points on venture capital, startups, patents , partnerships and news mentions to help you see tomorrow's opportunities, today.

Research containing Tenfold

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Tenfold in 1 CB Insights research brief, most recently on Jun 9, 2021.

Expert Collections containing Tenfold

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Tenfold is included in 2 Expert Collections, including Smart Money VCs (2017-2019).

S

Smart Money VCs (2017-2019)

6,297 items

We crunched the data to identify the 24 VC firms with the best combination of portfolio valuations and investment outcomes.

S

Sales Tech

94 items

Tenfold Patents

Tenfold has filed 10 patents.

The 3 most popular patent topics include:

  • Acetylcholinesterase inhibitors
  • Electronic health records
  • Epidemiology
patents chart

Application Date

Grant Date

Title

Related Topics

Status

3/15/2013

2/23/2016

Agricultural soil science, Soil biology, Environmental engineering, Nitrogen cycle, Aquatic ecology

Grant

00/00/0000

00/00/0000

Subscribe to see more

Subscribe to see more

Subscribe to see more

00/00/0000

00/00/0000

Subscribe to see more

Subscribe to see more

Subscribe to see more

00/00/0000

00/00/0000

Subscribe to see more

Subscribe to see more

Subscribe to see more

00/00/0000

00/00/0000

Subscribe to see more

Subscribe to see more

Subscribe to see more

Application Date

3/15/2013

00/00/0000

00/00/0000

00/00/0000

00/00/0000

Grant Date

2/23/2016

00/00/0000

00/00/0000

00/00/0000

00/00/0000

Title

Subscribe to see more

Subscribe to see more

Subscribe to see more

Subscribe to see more

Related Topics

Agricultural soil science, Soil biology, Environmental engineering, Nitrogen cycle, Aquatic ecology

Subscribe to see more

Subscribe to see more

Subscribe to see more

Subscribe to see more

Status

Grant

Subscribe to see more

Subscribe to see more

Subscribe to see more

Subscribe to see more

Tenfold Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
CBI Logo

Tenfold Rank

CB Insights uses Cookies

CBI websites generally use certain cookies to enable better interactions with our sites and services. Use of these cookies, which may be stored on your device, permits us to improve and customize your experience. You can read more about your cookie choices at our privacy policy here. By continuing to use this site you are consenting to these choices.