Latest Cabo Verde Airlines News
Jun 23, 2021
Delta Air Lines and Kenya Airways PLC have expanded their codeshare agreement, increasing the choice of destinations offered by Delta in Africa and extending Kenya Airways’ reach in North America via the U.S. gateway of New York-JFK. The new agreement enhances the airlines’ already extensive codeshare network to offer seamless travel to a total of 39 cities across Africa, the U.S. and Canada. The enhanced agreement enables Delta customers flying nonstop on the airline’s services from New York-JFK to Accra, Ghana, to connect with Delta-marketed codeshare flights to Monrovia, Liberia, and Freetown, Sierra Leone, operated by Kenya Airways. Delta-marketed codeshare flights will also be available on Kenya Airways’ services from Nairobi to Cape Town, South Africa; Harare, Zimbabwe; and Kigali, Rwanda. From New York-JFK, Kenya Airways has placed its code on Delta’s services to Washington’s Ronald Regan National Airport, offering customers increased access to the U.S. capital, as well as to Indianapolis, Indiana. Delta and Kenya Airways are both members of the SkyTeam alliance. Frequent Flyers can earn and redeem miles on both airlines, while Elite Plus travelers benefit from SkyPriority services. Rate this: Delta Air Lines is working quickly to increase staffing in Reservations and Customer Care, Airport Customer Service and Cargo, Flight Operations and Tech Operations in support of customers’ speedy return to travel. Reservations and Customer Care has handled record-breaking customer volumes all year, reaching 96 percent of 2019 levels as more leisure travelers return to the skies and need assistance. With staffing that was diminished by 50 percent when Delta people took voluntary early retirement or separation packages that helped the airline survive pandemic-driven challenges in 2020, call wait times have caused customer frustration. The Res & Care team is working quickly to return to service excellence levels that customers expect. Res & Care will have 1,300 Reservation specialists trained and ready to serve customers by fall. The division will also welcome back about 200 Delta alumni in short-term contractor roles by the end of July to deliver the Delta Difference, as only Delta people can. The team has also contracted with a trusted travel agency partner to assist with customer service messaging over the next several months. Res & Care continues to partner with teams across the company to quickly diagnose tech issues and find real-time solutions to optimize the customer experience. Delta encourages customers to delay calling if their travel need is not urgent or if their departure date is more than a week away. Instead of calling, customers can also use delta.com and the Fly Delta app to change or cancel a flight, find baggage information, manage SkyMiles® and more. A recent update to the self-service option within the app now allows customers to select and change an existing trip within 24 hours of departure using Same-Day change and browse from an array of alternative flight options. Airport Customer Service and Cargo hiring has been underway for several weeks with more than 200 hiring events resulting in 2,000 new hires on board and another 1,200 hires in the recruitment pipeline, who are expected to start with Delta very soon. Additionally, nearly 1,200 positions are being recruited to support Global Cleanliness in key locations, including Atlanta, Detroit and Salt Lake City. The division is also supplementing key customer service issues such as wheelchair staffing. They’re continuing to discuss staffing levels with our partners – TSA, FAA, ATC – to provide our customers with a positive experience across the travel journey. Also, effective July 1, ACS and Cargo will sunset the Ready Reserve program, transitioning 7,000 people to CSA benefit-eligible roles and creating more flexible staffing options with an employee group that can work 20-40 hours based on operational demand. Flight Operations will begin hiring pilots beginning this month, starting with candidates who currently hold conditional job offers from before the COVID-19 pandemic and have already been through our screening and interview process. Delta plans to hire more than 1,000 pilots before next summer, supporting Delta’s efforts to grow our domestic and global network to meet customer demand. Flight Operations also announced the reopening of the application for Propel Advance – Delta’s pilot career path program for employees who wish to pursue a career as a pilot. In-Flight Services will begin recruiting and hiring in Fall 2021. Additionally, about 1,300 Flight Attendants are returning from LOAs/PLOCs this October. With these additions, we will see the lowest schedule values in nearly a decade. Additionally, the division plans to bring back more than 1,600 candidates who were previously in training or had a conditional job offer prior to the pandemic. Tech Ops plans to hire as many as 1,000 new mechanics, technicians and other team members by the end of 2021 to support the growing operation – ensuring that Delta continues to lead the industry in on-time arrivals and zero-cancellation days. The roles are a combination of operational and support roles for the TechOps division, including merit, Technician and related positions within Avionics, Maintenance Operations and Engineering. The airline is also hiring for positions that support its MRO business and subsidiary businesses, Delta Flight Products and Delta Material Services – all in an effort to continue delivering the world-class products and experience customers have come to know and love from Delta. Rate this: Grupo Aeroméxico, S.A.B. de C.V. informs that the United States Bankruptcy Court for the Southern District of New York, presiding over Aeromexico’s Chapter 11 voluntary financial restructuring process, has approved a 75 calendar day extension of the Company’s exclusive period to propose a plan of reorganization. The Court approved the extension because, among other reasons, of the good progress the Company has made with its restructuring. Aeromexico will continue pursuing, in an orderly manner, its voluntary financial restructuring through Chapter 11, while continuing to operate and offer services to its customers and contracting from its suppliers the goods and services required for operations. The Company will continue to strengthen its financial position and liquidity, protect and preserve its operations and assets, and implement necessary adjustments to mitigate the effects of COVID-19. Rate this: In the latest turn of events surrounding the fate of Cabo Verde Airlines (CVA), the government of the island nation has announced plans to reclaim ownership of its flag carrier. Citing concerns for the airline’s future, Prime Minister Ulisses Correia e Silva said Monday that a process had been initiated to retake control of CVA from the Icelandair Group, to whom the government sold a majority stake in 2019. The government of Cape Verde intends to retake control of its national airline after selling a majority stake in 2019. Photo: Getty Images Concerns over the airline’s future According to Barrons , the government said the new owners had ‘not demonstrated the ability to guarantee the sustainability and continuity of the company’s operations’. This is a rather quick change of heart from the Cape Verde authorities, as just this April, it was confirmed that the government intended to sell its remaining 39% of CVA, fully privatizing the airline. Cabo Verde Airlines has not flown any revenue service since March 2020 due to travel restrictions associated with the COVID-19 crisis. The carrier had scheduled to resume operations on June 18th with a flight to Lisbon, Portugal. However, it seems the service was canceled, which may have prompted the government’s turnaround. “We are excited that we can finally resuscitate the airline from the ashes of the pandemic. (…) This is just the beginning, and we are looking forward to creating a better future,” Erlendur Svavarsson, CEO of Cabo Verde Airlines, said when announcing the intended flight resumption. The small island nation flag carrier has a fleet of three Boeing 757-200 aircraft. Photo: Anna Zvereva via Wikimedia Commons Who is Loftleiðir? The Cape Verde government sold a 51% stake in CVA to Loftleiðir, also known as Icelandic Airlines. The company was first formed in 1944 by three Icelandic pilots. The airline merged with Flugfélag in 1973 to form Icelandair and ceased scheduled operations as Loftleiðir in 1979. However, since 2003, Loftleiðir operates as the Icelandair Group’s wet lease and charter branch. Loftleiðir Cabo Verde specifically is a 70/30 joint venture between Loftleiðir Icelandic and other Icelandic investors. Loftleiðir Icelandic is the wet lease and charter branch of Icelandair and owns 51% of CVA along with other Icelandic investors. Photo: Pedro Aragão via Wikimedia Commons Millions in state-support The Cape Verde government still owns 39% of Cabo Verde Airlines, and the ca 300 employees own 10%. The airline has received US$24.4 million in state-guaranteed loans since November last year. It currently has a fleet of three Boeing 757-200s, aged on average just over 26 years old. Cabo Verde Airlines was established in 1958 and was designated as flag carrier when the island nation gained independence from Portugal in 1975. It was later nationalized in 1983. Before the crisis, CVA served 14 destinations in nine countries from its hub at Amílcar Cabral International Airport on Sal Island. Beyond domestic services to other islands, CVA flies to Angola, Brazil, France, Italy, Nigeria , Portugal, Senegal, and the United States. What do you make of the future of Cabo Verde Airlines? Will the government retake control, and is this the best possible solution? Leave a comment below and let us know your thoughts.