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Upper Hand company logo
Corporation
INTERNET | Internet Software & Services / Sports
getupperhand.com

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Stage

Loan | Alive

Total Raised

$4.73M

Last Raised

$680K | 2 yrs ago

About Upper Hand

Upper Hand previously bookacoach, provides a software platform that aims to simplify front and back-end office tasks for sports businesses, featuring marketing tools and business intelligence. Upper Hand offers sports organizations a suite of online tools to effectively manage businesses. By offering solutions to manage lessons, camps, clinics, teams and memberships, Upper Hand enables sports businesses to cut through the clutter of administration and enhance the clients' experience within organizations. Upper Hand also allows sports organizations to intelligently manage businesses by providing features including online registration, payments management (including cash), booking and scheduling, contact management, roster management, financial reporting, marketing and communication with clients.

Upper Hand Headquarter Location

47 S. Meridian Street Suite 401

Indianapolis, Indiana, 46204,

United States

800-511-6236

Latest Upper Hand News

How Military Service Is Giving Vets the Upper Hand in Tech

Nov 16, 2021

Agile Delivery Lead Attention to detail, project management knowledge, communication and collaboration skills: These are all important qualities to possess in order to thrive in any tech role. They’re also the skill sets Navy veteran Eric Mireles acquired while building ships during his military career. His advice for anyone looking to break into the tech scene after military service? “Go for it!”   How and where did you serve your country? What is your current role, and what are you working on right now? I was a Navy logistics specialist, project manager and shipbuilder serving in the Atlantic, European and Middle East theaters. Currently, I am the primary agile delivery lead and release train engineer responsible for all delivery efforts for a machine learning and a data science team within our tech automation and optimization organization. Shortly after joining Capital One, I assisted in the creation of two teams that were responsible for building out a brand new and very unique product for the enterprise. This new product utilizes machine learning to track down anomalous activity and abnormal transactions within Capital One’s vast enterprise architecture. This product was the first of its kind and helps development and site reliability engineering teams to reduce and resolve customer-facing outages that can impact our overall customer experience and Capital One’s reputation. What aspects of your military service have helped you build a career in tech, and what are some new skills you’ve developed since you left the service? As for military service skills: attention to detail and prioritization. During my time as a senior logistician and Navy shipbuilder, I was assigned to lead many high-profile projects that required me to keep detailed timelines and remain focused on maintaining key relationships in order to get the job done. When building out our software and data science teams, I relied heavily on these skills to ensure the team met critical deadlines and scaled appropriately. Not only was I required to prioritize my own tasks, but also to prioritize joint deliverables across the teams. Communication and collaboration were also important. Much like in the military, everyone at Capital One comes together to meet a common goal. As an agile delivery lead and facilitator, it is my responsibility to ensure key players and executors are working together. The communication skills I learned in the Navy help me to ensure all players are on the same page and understand their responsibilities in getting us to our end goal. I love this aspect of my company culture and my newly acquired mission after my time in uniform. As for any new skills gained after the service, being humble and willing to admit when you need to ask for help has been key. Admitting you need help in the service was not a widely accepted trait during my time in uniform. At Capital One, I have learned many new things within my two years by simply reaching out and asking for help. Capital One’s culture of learning and support is unmatched. By admitting I need assistance and additional training, I’ve been able to better contribute to my team and achieve some really great milestones with our product. These jobs give military leaders and project managers like myself a brand new audience and another mission worth standing behind.”   What advice would you give to fellow veterans who are looking to build a career in the tech sector? Go for it! It’s never too late to get into a new field that is high in demand. Tech has not just been a growing field within our company, but it has also made its way into every major industry out there. Nowadays, every company has some sort of tech component, allowing companies to create an advantage over their competitors. When I left the service, I was very intrigued by the idea of working in a growing field and completely changing course from my original military career. When a career in tech caught my attention, I quickly discovered that tech companies need project managers and facilitators to lead their software development teams and deliver cutting-edge products. In turn, these jobs give military leaders and project managers like myself a brand new audience and another mission worth standing behind. I am extremely proud of my time in uniform, as well as my contributions to building products that help our customers and tech as a whole. I am continually amazed by the accomplishments of my teams and I am continually marveled by the forward-thinking mentality of Capital One. The entire company is really great at rallying together to deliver the best and brightest products to our customers. It’s easy to see that at Capital One, our customers are always the driving force behind everything we do. I am glad to call Capital One my employer and look forward to seeing what cutting-edge campaign we will launch next.

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