Search company, investor...
BirdEye company logo

BirdEye

birdeye.com

Founded Year

2012

Stage

Series C | Alive

Total Raised

$93M

Last Raised

$60M | 9 mos ago

About BirdEye

BirdEye is a platform for reputation and customer experience. The platform allows businesses to see their comprehensive BirdEye view i.e. what their customers are saying across all channels - review sites, social media, NPS surveys, support cases. BirdEye natural language processing (NLP) and big data engine converts all the unstructured customer feedback into actionable insights, so businesses can benchmark performance across all their locations, and vs. competitors.

Headquarters Location

250 Cambridge Ave Suite 103

Palo Alto, California, 94306,

United States

800-561-3357

ESPs containing BirdEye

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTHMARKET STRENGTHLEADERHIGHFLIEROUTPERFORMERCHALLENGER
Consumer & Retail / Digital Engagement

The companies in this market gather and analyze the data generated by online reviews across channels. This includes review sites, product page monitoring, and voice and text-based interactions between customers and customer service agents.

BirdEye named as Leader among 5 other companies, including Okendo, Swell CX, and Tattle.

Compete with BirdEye?

Ensure that your company and products are accurately represented on our platform.

BirdEye's Products & Differentiators

    Birdeye Platform

    Birdeye is an all-in-one platform for reputation management and customer experience that provides friendly, scalable tools to effortlessly manage online reputation, connect with prospects through digital channels, process digital payments, and gain customer experience insights to grow sales and thrive.

Expert Collections containing BirdEye

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

BirdEye is included in 5 Expert Collections, including Digital Health.

D

Digital Health

8,838 items

Startups recreating how healthcare is delivered

M

Market Research & Consumer Insights

680 items

This collection is comprised of companies using tech to better identify emerging trends and improve product development. It also includes companies helping brands and retailers conduct market research to learn about target shoppers, like their preferences, habits, and behaviors.

A

Artificial Intelligence

9,442 items

This collection includes startups selling AI SaaS, using AI algorithms to develop their core products, and those developing hardware to support AI workloads.

C

Customer Service Tech

848 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

T

Targeted Marketing Tech

631 items

This Collection includes companies building technology that enables marketing teams to identify, reach, and engage with consumers seamlessly across channels.

BirdEye Patents

BirdEye has filed 1 patent.

The 3 most popular patent topics include:

  • Brand management
  • Market segmentation
  • Marketing
patents chart

Application Date

Grant Date

Title

Related Topics

Status

2/7/2022

Brand management, Market segmentation, Product management, Marketing, Promotion and marketing communications

Application

Application Date

2/7/2022

Grant Date

Title

Related Topics

Brand management, Market segmentation, Product management, Marketing, Promotion and marketing communications

Status

Application

Latest BirdEye News

Tech News: Birdeye releases payments app

Aug 26, 2022

Birdeye releases Birdeye Payments Nico Smit/EcoView - Fotolia Birdeye , a reputation and customer experience platform for small businesses, is expanding into the payments space with the release of its Birdeye Payments solution. Users can collect one-time and recurring payments through credit cards, debit cards, ACH and mobile wallets including Apple Pay and Google Pay; integrate with popular accounting systems like QuickBooks and FreshBooks, as well as industry-specific applications to reconcile accounts and trigger text-based payment links; and view transactions, process refunds and download account activity. Birdseye Payments is included at no additional cost for current users of Birdeye's reputation and customer experience platform. Sovos acquires TOC Biometrics Sovos , a tax compliance software provider, has acquired the Chilean biometrics firm TOC Biometrics to bolster its own security ( see the full story ). The company produces software that uses facial recognition technology and fingerprint scanning to verify people's identities and facilitate secure e-signatures. The ever-increasing digitization of the business world has prompted rising concerns about protecting personal information and verifying people's identities, which motivated the acquisition. Avalara and Xero join forces Avalara , a tax software solutions company, and cloud-based accounting solution developer Xero have teamed up to create an automated sales tax solution ( see the full story ). Specific details on the project are scarce, since beta testing has not yet begun, but the end product  will use Avalara's tax content database and sales tax calculation engines, as well as Xero's ability to apply correct tax treatments to invoices and state-based reporting. Fathom acquired by The Access Group Fathom , a popular reporting, analysis and forecasting software used by many accountants, has been acquired by business management solutions company The Access Group ( see the full story ). Fathom's technology will eventually be paired with The Access Group's Workspace platform . Partnerships and integrations InComm Payments , a payment solutions provider, has selected BillingPlatform , an enterprise monetization system, as its enterprise billing solution. The decision was made on the basis of BillingPlatform's data model, interface and accessibility to nontechnical users.

BirdEye Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
CBI Logo

BirdEye Rank

BirdEye Frequently Asked Questions (FAQ)

  • When was BirdEye founded?

    BirdEye was founded in 2012.

  • Where is BirdEye's headquarters?

    BirdEye's headquarters is located at 250 Cambridge Ave, Palo Alto.

  • What is BirdEye's latest funding round?

    BirdEye's latest funding round is Series C.

  • How much did BirdEye raise?

    BirdEye raised a total of $93M.

  • Who are the investors of BirdEye?

    Investors of BirdEye include World Innovation Lab, Accel-KKR, Trinity Ventures, Plug and Play Accelerator, Gokul Rajaram and 8 more.

  • Who are BirdEye's competitors?

    Competitors of BirdEye include Alida, Worthix, Yext, SurveyMonkey, Pisano, Swell CX, Emitrr, ReviewTrackers, Reputation, Ask Nicely and 25 more.

  • What products does BirdEye offer?

    BirdEye's products include Birdeye Platform and 4 more.

  • Who are BirdEye's customers?

    Customers of BirdEye include Strickland Brother 10 Minute Oil Change, Smile Workshop, National Storage Affiliates and Benkins Moving Solutions.

Compare BirdEye to Competitors

S
Swell CX

Swell CX is a customer engagement toll that helps local businesses provide convenient online experiences that improve customer interactions. With Swell, users can communicate with customers via their preferred methods, simplify appointment-scheduling and payment, easily gather and respond to customer feedback, and collect more positive reviews. Swell CX was founded in 2017 and is based in Salt Lake City, Utah.

P
Pisano

Pisano is a customer experience management tool for businesses. It offers automation, ticket management, routing and escalations, reporting dashboard, surveys and interactive flows, Customer Relationship Management (CRM) contact database and analytics, and event tracking. The company was founded in 2016 and is based in Dubai, U.A.E.

zenloop Logo
zenloop

zenloop develops a SaaS solution for feedback management.

CallMiner Logo
CallMiner

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering insights to contact center staff, business analysts, and executives.

Critizr Logo
Critizr

Critizr is a multi-channel customer engagement platform for retailers. The company's solution analyses and monitors customer satisfaction through ratings or reviews. By requesting reviews from customers, retailers can facilitate spontaneous comments through a simple and effective feedback-mechanism.

Hello Customer Logo
Hello Customer

Hello Customer is a cloud-based customer experience software that enables enterprises to capture feedback from all of their customers at the specific touchpoints they define; engage with customers individually or automatically; receive smart reports for their brand and departments; and analyze customer insights in CRM.

Discover the right solution for your team

The CB Insights tech market intelligence platform analyzes millions of data points on vendors, products, partnerships, and patents to help your team find their next technology solution.

Request a demo

CBI websites generally use certain cookies to enable better interactions with our sites and services. Use of these cookies, which may be stored on your device, permits us to improve and customize your experience. You can read more about your cookie choices at our privacy policy here. By continuing to use this site you are consenting to these choices.