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Founded Year



Series C | Alive

Total Raised


Last Raised

$60M | 2 yrs ago



About BirdEye

BirdEye operates as a platform for reputation and customer experience. The platform allows businesses to see their comprehensive view across all channels namely review sites, social media, national pension system (NPS) surveys, and support cases. It serves dental, healthcare, real estate, financial services, legal, and other sectors. It was founded in 2012 and is based in Palo Alto, California.

Headquarters Location

2479 E Bayshore Road Suite #175

Palo Alto, California, 94303,

United States



BirdEye's Product Videos

ESPs containing BirdEye

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

Enterprise Tech / Sales & Customer Service

The customer feedback management market helps companies collect, analyze, and manage customer feedback from various sources such as surveys, reviews, support channels, and social media. The market offers solutions to common problems such as limited data analysis tools, inefficient categorization/routing, and not knowing key drivers of low satisfaction scores. These solutions use AI-driven natural …

BirdEye named as Leader among 15 other companies, including Medallia, Qualtrics, and SurveyMonkey.

BirdEye's Products & Differentiators

    Birdeye Platform

    Birdeye is an all-in-one platform for reputation management and customer experience that provides friendly, scalable tools to effortlessly manage online reputation, connect with prospects through digital channels, process digital payments, and gain customer experience insights to grow sales and thrive.


Research containing BirdEye

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned BirdEye in 3 CB Insights research briefs, most recently on Aug 21, 2023.

Expert Collections containing BirdEye

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

BirdEye is included in 5 Expert Collections, including Market Research & Consumer Insights.


Market Research & Consumer Insights

721 items

This collection is comprised of companies using tech to better identify emerging trends and improve product development. It also includes companies helping brands and retailers conduct market research to learn about target shoppers, like their preferences, habits, and behaviors.


Artificial Intelligence

10,987 items

Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.


Sales & Customer Service

876 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.


Targeted Marketing Tech

659 items

This Collection includes companies building technology that enables marketing teams to identify, reach, and engage with consumers seamlessly across channels.



217 items

BirdEye Patents

BirdEye has filed 1 patent.

The 3 most popular patent topics include:

  • brand management
  • market segmentation
  • marketing
patents chart

Application Date

Grant Date


Related Topics



Brand management, Market segmentation, Product management, Marketing, Promotion and marketing communications


Application Date


Grant Date


Related Topics

Brand management, Market segmentation, Product management, Marketing, Promotion and marketing communications



Latest BirdEye News

08:00 ET Birdeye Unleashes Advanced Enterprise Reporting & Analytics Suite

Nov 27, 2023

News provided by Share this article Birdeye empowers multi-location enterprises with deep insights for competitive excellence. PALO ALTO, Calif., Nov. 27, 2023 /PRNewswire/ --  Birdeye , the leader in online reputation management (ORM) and customer experience (CX) solutions, announced a massive upgrade to its enterprise reporting and analytics suite, solidifying its leadership position as the most trusted platform for multi-location enterprises. As the digital landscape becomes increasingly complex, static data is no longer sufficient for driving enterprise business growth. Birdeye's enhanced reporting capabilities leverage advanced analytics and artificial intelligence (AI) to empower enterprises to sift through vast datasets, providing them with not just information, but actionable intelligence. By embracing analytics and AI, Birdeye ensures that enterprises can not only keep pace with the demands of today's competitive market but also stay ahead and position themselves as industry leaders in the ever-evolving landscape of customer experience and online reputation management. This strategic enhancement equips local businesses with unparalleled insights into online presence, customer feedback, and operational performance across hundreds or thousands of business locations through a suite of powerful reports covering online reviews, listings, social media, inbox management, surveys, and ticketing. "As the leader in enterprise ORM and CX, we work closely with the biggest location-based businesses around the world. What we hear is that in today's dynamic business environment, the need for actionable insights is paramount," said Dave Lehman, president of Birdeye. "Birdeye's upgraded reporting and analytics suite empowers executives to stay ahead of the curve by going far beyond surface-level data. They can now get powerful insights into customer sentiment, operational efficiency, and online presence across various touchpoints." Key highlights of the upgrade include: Holistic Reporting Across Digital Channels Access consolidated reports that provide a 360-degree view of online reputation, customer interactions, and customer sentiment over time and across locations in order to make more informed decisions. Richer Visualization Options Interpret data more intuitively with enhanced visualization options, including interactive charts and graphs. Easily filter and compare data by location and over time to gain deeper insights at a glance and enable quicker and more informed decision-making. Dashboard Builder for Tailored Insights Create custom dashboards with specific metrics and KPIs tailored by role and use case. A Decade of Expertise for Multi-Location Businesses Birdeye's decade-long experience working with multi-location businesses has shaped its understanding of their major challenges: end-to-end visibility into customer sentiment, actionable insights at a location level, and achieving higher ROI from CX and ORM initiatives. Birdeye Reports aims to address these challenges, underpinned by its commitment to being comprehensive, intuitive, and actionable. Comprehensive: Get insights across the entire customer journey in digestible, easy-to-understand reports. Intuitive: Replace spreadsheets with visual data reports and role-specific dashboards. Actionable: Empower business teams with personalized reports and dashboards that turn vast amounts of data into achievable goals and actionable next steps. "Birdeye reports are not just a collection of metrics; they are a strategic asset that fuels competitiveness. It's about turning insights into initiatives and initiatives into a competitive advantage. With our upgraded suite, businesses gain the tools to not only navigate the challenges but to outperform their competitors in the ever-evolving marketplace," said Naveen Gupta, co-founder and CEO of Birdeye. For more information about Birdeye's Reporting and Analytics suite, visit . About Birdeye Birdeye is the highest-rated, all-in-one reputation management and customer experience platform for local brands and businesses. Over 100,000 businesses use Birdeye to connect with customers, manage their online presence, and grow.

BirdEye Frequently Asked Questions (FAQ)

  • When was BirdEye founded?

    BirdEye was founded in 2012.

  • Where is BirdEye's headquarters?

    BirdEye's headquarters is located at 2479 E Bayshore Road Suite #175, Palo Alto.

  • What is BirdEye's latest funding round?

    BirdEye's latest funding round is Series C.

  • How much did BirdEye raise?

    BirdEye raised a total of $93M.

  • Who are the investors of BirdEye?

    Investors of BirdEye include World Innovation Lab, Accel-KKR, Trinity Ventures, Plug and Play Accelerator, Gokul Rajaram and 8 more.

  • Who are BirdEye's competitors?

    Competitors of BirdEye include Emitrr, Reputation, Podium, Widewail, Algorip and 7 more.

  • What products does BirdEye offer?

    BirdEye's products include Birdeye Platform and 4 more.

  • Who are BirdEye's customers?

    Customers of BirdEye include Strickland Brother 10 Minute Oil Change, Smile Workshop, National Storage Affiliates and Benkins Moving Solutions.


Compare BirdEye to Competitors

Reputation Logo

Reputation provides a software-as-a-service (SaaS) automated platform. The platform manages consumer feedback from acquisition to loyalty. It offers review and reviews boosters, surveys, insights, competitive intelligence, and more. The company caters to automotive, healthcare, financial service, retail, and other sectors. It was formerly known as Reputation Defendern. The company was founded in 2006 and is based in San Ramon, California.

Localyser Logo

Localyser operates as an online reputation management solution provider. The company generates positive reviews and analyzes customer sentiment across locations, and multi-location brands to monitor, track and reply to online reviews. It was founded in 2016 and is based in Montreal, Canada.

ReviewTrail Logo

ReviewTrail offers an online review management system that helps SMBs and local businesses streamline the process of acquiring and managing customer reviews that improve their ranking in Google searches and on Google Maps. It gathers, manages and validates customer reviews that enable businesses to increase their online reputation in a simple and effective way. The company was founded in 2014 and is based in San Diego, California.

Widewail Logo

Widewail is a company that focuses on online reputation management in the technology sector. The company offers services such as automated review generation, video testimonial generation, and social media engagement, all aimed at helping businesses manage their online presence and engage with their customers. Widewail primarily serves a wide range of industries including automotive, dentistry, entertainment, financial services, fitness, healthcare, and more. It was founded in 2017 and is based in Burlington, Vermont.

SalesCaptain Logo

SalesCaptain is a customer experience marketing platform operating in the technology sector. The company offers a range of AI-powered tools designed to help businesses attract more customers and enhance their experiences, including review management, messaging, and payment processing. SalesCaptain primarily serves sectors such as healthcare, retail, hospitality, and professional services. It was founded in 2021 and is based in New York, New York.

Swell CX

Swell CX is a company that focuses on customer experience management in the healthcare sector. The company offers services that gather both private and public feedback from patients and employees, with the aim of enhancing the patient experience, improving employee satisfaction, and boosting the online reputation of healthcare practices. The company primarily serves the healthcare industry. It was founded in 2017 and is based in Salt Lake City, Utah.


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