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Corporation
MOBILE & TELECOMMUNICATIONS | Telecom Services / Diversified & Bundled
avaya.com

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Founded Year

2000

Stage

Corporate Minority - P2P | IPO

Total Raised

$490.04M

Market Cap

22.44B

About Avaya

Avaya (NYSE: AVYA) enables the real-time communication applications of operations. Specializing in delivering communications experiences, Avaya provides a complete portfolio of software and services for contact center and unified communications- offered on premises, in the cloud, or a hybrid.

Avaya Headquarter Location

4655 Great America Parkway

Santa Clara, California, 95054,

United States

908-953-7504

Latest Avaya News

DHL Supply Chain Singapore Supports Business Expansion, Supercharges Agent Retention with Avaya OneCloud™

Dec 14, 2021

Tweet this Based in Singapore, DHL Contact Center Services provides logistics solutions across a range of industries, including service logistics, technology and public agencies. The Covid-19 pandemic created more opportunity to better support its customers’ increasing demand for fast and cost-effective contact center services. “As many businesses found during the pandemic, the last 18 months were characterized by a huge spike in demand for high-quality customer experience services. Between 2019 and today, alongside the rollout of Avaya OneCloud, our number of concurrent agents has increased 300 percent,” said Jerome Gillet, CEO, Singapore Cluster, DHL Supply Chain. “Retention in the contact center industry has been a challenge for several years. With the support of a comprehensive, cloud-based collaboration tool, and an AI-powered contact center, our retention rate has significantly increased to become the best-in-class in the industry.” “The security and scalability of the product means we can replicate this customer service environment in other markets, enabling contact center agents to log in from anywhere, at any time, and gain access to the communication and collaboration capabilities,” Gillet added. “In the near future, we will be scaling our contact center offering to Japan, Korea, Australia, Malaysia and the Philippines.”​ “DHL Supply Chain is oiling the wheels of businesses during an essential time, allowing it to meet demands that have only accelerated during and after the pandemic,” said Stephen Spears, Avaya Chief Revenue Officer. “Cloud-based customer service capabilities, automation and knowledge management are combining to deliver these offerings at a much quicker rate while supporting those charged with providing the service.” Avaya is highlighting customer success stories and Avaya Experience Builders™ innovation at the annual Avaya ENGAGE user conference in Orlando, FL this week. Write in to  psen@itechseries.com to learn more about our exclusive editorial packages and programs.

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Expert Collections containing Avaya

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Avaya is included in 2 Expert Collections, including The Edge Computing Landscape.

T

The Edge Computing Landscape

343 items

Edge computing companies facilitate workload deployment in addition to providing data processing and storage at the farthest reaches of the network. These edge computing companies range from data centers at the edge to workload management tools designed to orchestrate edge deploy

C

Conference Exhibitors

5,302 items

Avaya Patents

Avaya has filed 2633 patents.

The 3 most popular patent topics include:

  • Videotelephony
  • Network protocols
  • Computer memory
patents chart

Application Date

Grant Date

Title

Related Topics

Status

9/8/2020

1/11/2022

Integrated development environments, Diagrams, Television programming blocks, Systems engineering, Nickelodeon

Grant

Application Date

9/8/2020

Grant Date

1/11/2022

Title

Related Topics

Integrated development environments, Diagrams, Television programming blocks, Systems engineering, Nickelodeon

Status

Grant

Avaya Web Traffic

Rank
Page Views per User (PVPU)
Page Views per Million (PVPM)
Reach per Million (RPM)
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Avaya Rank

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