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Founded Year



Series E | Alive

Total Raised


Last Raised

$25M | 2 yrs ago



About Conversica

Conversica provides intelligent virtual assistants for customer engagement. The company automates routine business conversations and personalizes interactions at scale. Conversica was founded in 2007 and is based in Foster City, California.

Headquarters Location

950 Tower Lane 12th Floor

Foster City, California, 94404,

United States



ESPs containing Conversica

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

Enterprise Tech / Sales & Customer Service

The AI-powered chatbots market offers solutions that use practical AI to enable self-service, automate support workflows, and deliver personalized conversational experiences across multiple channels. The market is focused on improving customer and employee experiences through automation, personalization, and scalability. The technologies aim to solve common problems such as long wait times, high o…

Conversica named as Highflier among 15 other companies, including Uniphore,, and Aisera.


Expert Collections containing Conversica

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Conversica is included in 4 Expert Collections, including AI 100.


AI 100

99 items

Winners of CB Insights' annual AI 100, a list of the 100 most promising AI startups in the world.


Artificial Intelligence

10,958 items

Companies developing artificial intelligence solutions, including cross-industry applications, industry-specific products, and AI infrastructure solutions.


Sales & Customer Service

1,069 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.


Digital Banking

104 items

Conversica Patents

Conversica has filed 27 patents.

The 3 most popular patent topics include:

  • computational linguistics
  • natural language processing
  • tasks of natural language processing
patents chart

Application Date

Grant Date


Related Topics




Machine learning, Natural language processing, Artificial intelligence, Computational linguistics, Artificial neural networks


Application Date


Grant Date



Related Topics

Machine learning, Natural language processing, Artificial intelligence, Computational linguistics, Artificial neural networks



Latest Conversica News

OpenAI’s gen AI updates threaten the survival of many open source firms

Nov 10, 2023

Reseller News OpenAI’s gen AI updates threaten the survival of many open source firms OpenAI is trying to position itself as a viable alternative to build-it-yourself, open source development efforts with cheaper products and advanced capabilities. Credit: Andrew Neel With several new updates announced at its first developer conference, OpenAI  — the creator of ChatGPT and GPT-4  — could be threatening the survival of several open source software providers. The company released several updates , including a new Assistants API, new modalities, custom GPTs, a new store for models, and new pricing policies at its first developer conference in San Francisco. “These announcements take direct aim at the open source community as a whole with OpenAI striving to replicate much of the functionality found within frameworks and libraries like LangChain and even point solutions including vector databases , such as Meta’s Faiss and ChromaDB , for example,” said Bradley Shimmin, chief analyst at Omdia. “By lowering its prices and by building the ability to create functions, using multi-modalities (code, images, etc. ), and building in embeddings functionality — all as a native aspect of its new GPT’s user experience — OpenAI is trying to position itself as a viable alternative to build-it-yourself, open source development efforts,” Shimmin added. Shimmin likened OpenAI’s new updates to Google Cloud , which has introduced a new developer experience via its Vertex AI offering. The moves by OpenAI and Google are likely to create competition for model and tool builders working in the open source community, Shammin said. Software vendors to feel the heat Several open source software firms may face the heat and even threaten the survival of a few due to the new OpenAI updates, analysts predict. “The new Assistants API could enable developers to build more sophisticated AI applications with less effort, which might attract users from other platforms,” said Jim Kaskade, CEO of AI-driven chatbot maker, Conversica. The new API, according to OpenAI, is expected to provide new capabilities including a Code Interpreter, Retrieval Augmented Generation (RAG) , and function calling to handle “heavy lifting” that would previously require developer expertise in order to build AI-driven applications. The Assistants API, specifically, may cause revenue losses for open source companies including LangChain, LLamaIndex, and ChromaDB, according to Andy Thurai, principal analyst at Constellation Research. “For organisations that want to standardise on OpenAI, the more their platform offers, the less organisations will need other frameworks such as Langchain and LlamaIndex. The new updates allow developers to create their applications within a single framework,” said David Menninger, executive director at Ventana Research. However, he pointed out that until the new features, such as the new API, are made generally available, enterprises will continue to put applications into production by relying on existing open-source frameworks. The companies that were offering specific workflow, orchestration, and other tools for RAG might suffer as well along with vector database companies including ChromaDB and Pinecone which may see an impact on their revenue, according to Thurai. “If GPT-4 Turbo’s RAG feature significantly improves the efficiency and accuracy of information retrieval and can be integrated into AI applications easily, it could pose a competitive threat to Pinecone’s vector search products,” Kaskade said, adding that the company may have to start offering value-added services that OpenAI doesn’t have to mitigate revenue loss. On the other hand, Ventana Research’s Menninger believes that while capabilities such as RAG might reduce market opportunities for vector database companies, the market diversity in the segment will see “a rising tide lifting all boats.” The new updates could also act as a catalyst for innovation in the market, according to Omdia’s Shimmin. GPT-4 Turbo and multimodal features to create ripples OpenAI’s DevDay event also saw the launch of a new GPT-4 Turbo model, which is not only faster and more efficient, but also cheaper than existing offerings. “GPT-4 Turbo is more capable and has knowledge of world events up to April 2023. It has a 128k context window so it can fit the equivalent of more than 300 pages of text in a single prompt,” the company wrote in a blog post, adding that the model has been optimised to improve performance and reduce cost for input and output tokens compared to GPT-4. The new model with its advanced features along with the reduced pricing will make it extremely difficult for a lot of firms, especially startups, to compete with OpenAI in the generative AI domain. “Many generative AI small firms and startups were struggling with outreach and awareness. Unless they repurpose themselves to solve specific business problems, they can’t compete against these giants,” Thurai said. Businesses that emerged earlier this year with value propositions that are tantamount to a simple wrapper on the existing ChatGPT APIs will suffer more as they never had a long shelf life, according to Forrester analyst Rowan Curran. “The new announcements from OpenAI will force them to either adapt and provide some differentiated value-adding features or to expire,” Curran said. GPT-4 Turbo along with its reduced pricing overcomes major limitations of ChatGPT, including no support for multimodal capabilities. The Turbo model introduces two versions — one just for text, which is cheaper and the other for both text and images. The text-only model is priced at $0.01/1,000 input tokens and $0.03/1,000 output tokens compared to GPT-4 32K model’s input cost which stood at $0.06. GPT-4 Turbo will cost $0.00765 for processing a 1080×1080 pixels image, the company said. LLM providers including Cohere and Anthropic will also face stiff competition due to the updates introduced by OpenAI. “The DevDay announcements and improvements could kill Anthropic and Cohere if they don’t innovate faster. As of now, GPT-4 Turbo is miles ahead of the competition,” Thurai said, adding that enterprises can expect to see some updates from both model providers soon. GPT-4 Turbo is expected to lower the entry barrier for developers who want to build their AI applications but are resource-constrained, Forrester’s Curran said. The new capabilities also make OpenAI more appealing for large businesses, who have so far hesitated from adopting some of OpenAI’s LLMs due to their high costs, and the availability of alternative open source based LLMs. New revenue stream for enterprises Despite the impact of OpenAI’s announcements on rivals and open source software firms, experts and analysts believe that these very updates could help in generating new revenue streams for enterprises. “There are quite a few new applications that can leverage these updates, including customised AI solutions for industry sectors, advanced chatbots, voice-enabled applications, advanced data analysis and reporting, AI-powered games and entertainment, programming and code generation, integration services, and voice and text analysis,” Conversica’s Kaskade said. The Assistants API, according to OpenAI, can have several use cases, ranging from a natural language-based data analysis app to a coding assistant and an AI-powered vacation planner. Other use cases include a voice-controlled DJ and a smart visual canvas.

Conversica Frequently Asked Questions (FAQ)

  • When was Conversica founded?

    Conversica was founded in 2007.

  • Where is Conversica's headquarters?

    Conversica's headquarters is located at 950 Tower Lane, Foster City.

  • What is Conversica's latest funding round?

    Conversica's latest funding round is Series E.

  • How much did Conversica raise?

    Conversica raised a total of $135.5M.

  • Who are the investors of Conversica?

    Investors of Conversica include Morgan Stanley Expansion Capital, Kennet Partners, Toba Capital, Providence Equity Partners, Savano Capital Partners and 10 more.

  • Who are Conversica's competitors?

    Competitors of Conversica include Interactions and 8 more.


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