Autotask provides front and back office business management software to automate the core workflows of IT service providers. The company's solutions help customers manage service ticketing, accurately capture and track billable hours, meet service level agreements, track expenses and employee utilization, and aggregate customer and employee data to empower business decisions. Autotask's solution is comprised of a platform with built-in workflow functionalities that include service desk, CRM, dispatch, billing, project management and contracts management, as well as a client portal that allows customers to engage directly with their clients and remediate IT support tickets. The company also offers an API that allows partners to integrate Autotask with industry tools, mobile functionality and business intelligence dashboards.
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Expert Collections containing Autotask
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Autotask is included in 1 Expert Collection, including Fintech.
Autotask has filed 1 patent.
Latest Autotask News
Sep 9, 2022
Share Dropsuite partners can now integrate AutoTask® into their PSA, protecting their client’s data with Dropsuite’s award-winning solution while streamlining provisioning, billing, and support ticketing operations. Dropsuite, a leading cloud data backup and archiving platform, announced an integration with Datto’s AutoTask® Professional Services Automation (PSA), enabling Managed Service Providers (MSPs) to centralize business operations and make data-driven decisions to improve efficiency, service, and profitability. Datto’s AutoTask PSA is a cloud-based platform that centralizes operations for thousands of MSPs globally. “Being able to leverage the Autotask PSA to automatically provision Dropsuite for new clients and their employees not only ensures end-user and company data is protected, but also gives partners increased capabilities for workflow automation and in routing alerts and tickets to the right team members for quick resolution,” said Daniel Johnson, CEO of machineLOGIC. “This is a great opportunity for Autotask partners to increase their offerings from a security and data protection standpoint while leveraging automation to scale their MSP practice.” The Autotask integration with Dropsuite’s Email Backup and Archiving solutions means MSPs can protect clients’ data and simplify provisioning, billing, and support ticketing operations. Direct partners can integrate Dropsuite into their master service agreement managed in AutoTask and will be able to automatically create and resolve support issues and tickets under one single pane of glass. Key MSP benefits of the AutoTask integration with Dropsuite include: Automated billing & provisioning to simplify client management. Automated rules to suspend & delete accounts to increase efficiency. Automated ticketing process to expedite time from ticket open to incident resolution. From Dropsuite’s Chief Operating Officer Ridley Ruth: “Data is one of the most valuable business assets, and Dropsuite’s mission is to improve data security and resiliency for our partners. Our integration with Autotask demonstrates our continued commitment to MSPs by enabling ease of use, increased productivity and scalability for our partners.”
Autotask Web Traffic
Autotask Frequently Asked Questions (FAQ)
When was Autotask founded?
Autotask was founded in 2001.
Where is Autotask's headquarters?
Autotask's headquarters is located at 26 Tech Valley Drive, East Greenbush.
What is Autotask's latest funding round?
Autotask's latest funding round is Acq - Fin.
How much did Autotask raise?
Autotask raised a total of $8.5M.
Who are the investors of Autotask?
Investors of Autotask include Vista Equity Partners, FA Technology Ventures, JMI Equity, North Atlantic Capital and Eckford Group.
Who are Autotask's competitors?
Competitors of Autotask include Continuum and 1 more.
Compare Autotask to Competitors
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Action1 develops a cloud RMM that provides IT teams with real-time visibility into vulnerabilities and IT assets. It delivers security risk mitigation via policy-based patching and deployment of OS and third-party software and includes a remote desktop compliant with modern privacy laws. The solution gives internal IT departments and MSPs a modern and secure alternative to legacy on-premises solutions that do not function in hybrid workforce environments. Action1 was founded in 2018 and is based in Houston, Texas.
ConnectWise is a software company that connects teams with the platform and solutions that deliver technology as a service to the world. Its business management platform automates the full lifecycle of technology service delivery, from sales and service to project tracking and back-office functions. The company's services include risk assessment and dark web monitoring, cloud app security, and security operations center (SOC) services. ConnectWise was founded in 1982 and is based in Tampa, Florida.
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