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Autotask company logo
Corporation
SOFTWARE (NON-INTERNET/MOBILE) | Billing, Expense Management and Procurement Software
autotask.com

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Founded Year

2001

Stage

Acq - Fin | Alive

Total Raised

$8.5M

About Autotask

Autotask provides front and back office business management software to automate the core workflows of IT service providers. The company's solutions help customers manage service ticketing, accurately capture and track billable hours, meet service level agreements, track expenses and employee utilization, and aggregate customer and employee data to empower business decisions. Autotask's solution is comprised of a platform with built-in workflow functionalities that include service desk, CRM, dispatch, billing, project management and contracts management, as well as a client portal that allows customers to engage directly with their clients and remediate IT support tickets. The company also offers an API that allows partners to integrate Autotask with industry tools, mobile functionality and business intelligence dashboards.

Autotask Headquarter Location

26 Tech Valley Drive Suite 2

East Greenbush, New York, 12061,

United States

518-720-3500

Latest Autotask News

Datto Bolsters Autotask PSA for Co-Managed Services

Sep 22, 2021

by Joe Panettieri • Sep 22, 2021 Datto has enhanced the company’s Autotask PSA (professional services automation) software to help MSPs deliver co-managed services to end-customers, the MSP technology company says. The move could position Datto to compete more effectively vs. ServiceNow in mid-market and enterprise MSP accounts, ChannelE2E believes. Indeed, ServiceNow’s ITSM (IT service management) software continues to emerge as a popular ticketing platform for integrating MSP service desks with customers’ internal IT support functions. Amid that backdrop, Datto says Autotask PSA version 2021.2 supports co-managed workflows between MSPs and customers’ internal IT staff members. Key features to note, according to Datto, include: The ability to manage visibility and hide tickets as well as internal costs and pricing from co-managed users; the creation of Co-Managed Primary Resource and Co-Managed Teams per account to drive more efficient communications; the addition of Co-Managed resource options to workflow rules automating the assigning of work and notifications to resources; a Ticket Transfer option to indicate who is responsible for working on a ticket and transfer responsibilities if required; and email processing updates that associate incoming tickets for the co-managed end user. Co-Managed Services: Earlier MSP Software Developments Admittedly, co-managed services (and associated software tools) aren’t new. Co-managed tools such as Autotask TaskFire and ConnectWise Streamline IT surfaced more than a decade ago, though they never quite lived up to the early hype. ServiceNow ITSM for Co-Managed Services: Among mid-market and enterprise-focused MSPs, ServiceNow appears to be emerging as an ITSM (IT service management) software standard for co-managed services. The reason: Thousands of end-customers already run ServiceNow internally. Savvy to the trend, MSPs are launching their own ServiceNow instances and then building bridges to customers’ ServiceNow instances. Key MSPs riding the ServiceNow trend include Fully Managed and Thrive , among many others . Top Datto MSPs Extend Their Reach Still, Datto has its share of mid-market and enterprise-class MSPs. Indeed, roughly 1,250 MSPs each contribute over $100,000 ARR (annual recurring revenue) to Datto, according to an August 2021 earnings statement from the company. The figure suggests those MSPs have extended beyond traditional SMB engagements. Clearly, Datto is eager to ensure Autotask PSA empowers those larger MSPs to deliver co-managed services. Related Content

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Expert Collections containing Autotask

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Autotask is included in 2 Expert Collections, including Enterprise SaaS.

E

Enterprise SaaS

2,452 items

Software-as-a-service (SaaS) – internet based software offered as a subscription – continues to become the de facto standard for software distribution and consumption. Enterprise SaaS continues to show particular promise, emerging as one of the most well-funded categories. Startu

F

Fintech

26,163 items

US-based companies

Autotask Patents

Autotask has filed 1 patent.

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Application Date

Grant Date

Title

Related Topics

Status

5/14/2009

5/10/2011

Grant

Application Date

5/14/2009

Grant Date

5/10/2011

Title

Related Topics

Status

Grant

Autotask Web Traffic

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