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Astra Business Services

astraglobal.com

Founded Year

2004

Stage

Acquired | Acquired

Total Raised

$13.2M

About Astra Business Services

Astra Business Services is an American company with a breakthrough combination that unlocks more value from your receivables. Astra is committed to collect what you've earned. To do this, we take a professional business approach with consumers, working respectfully but diligently, using the best technology and the best people worldwide, according to the highest standards for compliance, confidentiality and security. Astra's combination includes an executive team with extensive experience in financial services and high-value collections professionals in India with an entirely American first-line management team onsite, plus industry-leading technology and strong financial backing. Our results for clients confirm the approach we've taken: excellent receipts from working more deeply into portfolios of credit card, healthcare, telecommunications and other uncollected consumer accounts. Working in India opens up a whole new way of collecting American receivables, including more research and more time and patience with each consumer. Our breakthrough combination means Astra can satisfy your high expectations for cash flow while adhering to your own high standards for consumer service and regulatory compliance.

Headquarters Location

1038 Redwood Highway Suite B2

Mill Valley, California, 94941,

United States

415-384-0730

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Latest Astra Business Services News

Predictive Dialer: Radius Solutions Acquires Astra Business Services to Offer TCPA-Compliant Solution

Jan 22, 2015

April 23, 2012   By Rajani Baburajan , TMCnet Contributor Because predictive dialers are able to quickly make a large amount of outbound calls, these solutions have gained significant popularity among outbound call centers. And as the use of predictive dialers has continued to increase among marketers, the FCC ( News - Alert ) has set new rules to restrict the use of marketing calls that leverage this robust technology. Radius Solutions powers a solution called Radius Cell Manager to help companies much more easily comply with FCC’s new Telephone Consumer Protection Act ( TCPA ) and its prohibition against using automatic telephone dialing systems and predictive dialers to call cell phone numbers in any mode. Building on the success of this solution, Radius Solutions ( News - Alert ) acquired Astra Business Services, which became effective January 1, 2012. Following this transaction, Astra has become a wholly owned subsidiary of Radius. Radius provides a complete suite of compliant contact solutions including compliance consulting, skills-based routing, interactive messaging, call recording, and Web services integration. The acquisition is expected to strengthen the company’s focus in these compliance solutions. Prior to the acquisition, Astra had been a preferred vendor to Radius. Since developing and beta testing Radius Cell Manager, Astra has almost doubled its number of employees, solely driven by client demands for Radius Cell Manager. The company now employs more than 300 full-time equivalents in Gurgaon and Dehradun. Astra’s headcount is expected to triple this year, according to official estimates. Radius Cell Manager, according to company officials, delivers four times as many dials to cell phone numbers for an 89 percent reduction in cost compared to other forms of manual dialing campaigns — and does so in a manner that old predictive dialer-based technologies cannot match. “This acquisition represents a logical conclusion to the relationship we’ve developed with Astra,” said Radius President Mark Love, in a statement . “We look forward to continuing to meet our clients’ demands for solutions in strict compliance with the letter of the law.” What Are Related Definitions You Should Know? Related definitions that you should know as you increase your understanding of predictive dialers include: Dialer : generic term for any computer-driven device that places outbound calls and connects the answered calls to an agent or operator. Agent : telephone professional to whom a predictive dialer sends the ready call. Predictive Dialer : Predictive dialing was introduced for the purpose of increasing efficiency within calling centers. They are computer based system that automatically dial groups of telephone numbers, and then passes live calls to available agents. The SpitFire Enterprise dialer utilizes sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign’s average call time and other statistical information. Quick Connect : Quick Connect allows your agents to log in one-to-one with a phone line. This option is great for B2B purposes, especially when your agent needs to be on the phone line through the entire call. Fixed Dialing : Fixed Dialing gives your call center manager the power to manually set the volume of calls. The software will then automatically dial a predetermined number of lines per agent. Fixed dialing is ideal for political campaigns, charity campaigns, and other situations drop call ratios are not a factor. Auto dialer : makes thousands of calls screening for busy signals, no answers, fax machines while detecting answering machines/voicemail and delivers pre-recorded messages. SpitFireX Auto Dialer is a low cost solution for voice broadcasting. How Do Predictive Dialers Work? Predictive dialers use complex mathematical algorithms that calculate, in real time: the average length of time agents require to wrap up after a call SpitFire Enterprise Predictive SEP is a fully blended call center solution that supports unlimited lines, agents, and campaigns. Its greatest strength is in its flexibility: multiple campaigns can be set up, viewed, and changed with the click of a button. With easy options for customization, data and dispositions can be catered to each campaign. In addition to our user-friendly interface, SEPhighlights full customer data and combines multiple campaigns on one screen. All the information your agents need is accessible at a glance, freeing their energy to focus on what matters: the calls. Keep It Simple with SpitFire Fully Integrated Call Center Software Our greatest priority is making your call center run smoothly, and we do that by developing software that is intuitive and easily integrated with your current systems. SEP works seamlessly with most CRM applications and long distance carriers, making it the simplest and most cost-effective solution for your call center. Read More » Benefits of Using a Predictive Dialer Manages the process of dialing tens of thousands of calls or tens of millions of calls in its lifetime. Detects the result of the call , as an example: no answer, busy, fax, bad number, answering machine without any presence of human expertise. Consequently saving time by only transferring calls which are voice connects to the agents locally or remotely. Using predictive dialer increases the productivity of the company by drastically increasing the time agents spend on the phone talking to actual customers or prospective clients. Predictive dialer users get the ability to organize and better manage the client information, no lost notes scribbled on pieces of paper. The database used by the dialer organizes the calling structure. The most significant task done by the predictive dialer is to predict, which means always making an effort to get a live call to the available agent with the shortest amount of wait time. This is achieved by self learning algorithms within the predictive dialer to increase or decrease the dial ratio per agent, logged into the system. Inbound call can be better dealt with by allowing the customers to wait on hold in an IVR system, or a way to leave a message they'd like a callback while the agent is busy talking with other customers. Most important benefit of a predictive dialer is it reduces expenses for your company over a period of time since you do not need to buy and deploy a complex and sometimes extremely expensive PBX system. Your company will experience return of investment (ROI) in a period of six to twelve months. A predictive dialing system can effortlessly fit into your companies existing infrastructure since it is software controlled. The call routing logic and the contact management is all included in one software package. Your call routing logic implemented as per your specifications. Since it is a software package it can easily be upgraded even if you are located remotely with the help of internet. Provides an added cost effective method of managing the client database by giving the user of the predictive system ability to rework your database on previous call results. Example: only redial records which were busy, no answers and answering machines Delete records which are bad numbers, disconnected numbers or operator intercepts Do a real time look up against the do not call database saving the predictive dialer user from accidentally calling people who have enrolled in the do National not call registry. This saves the company from lawsuits and others risks conforming to all legal statutes and FCC complaints. Provides progressive dialing capabilities like call blending which means handling inbound and outbound call at the same time. Provides ability to integrate call recording devices and call monitoring interfaces which helps call center supervisors to train agents and users and improve their customer support skills.

Astra Business Services Frequently Asked Questions (FAQ)

  • When was Astra Business Services founded?

    Astra Business Services was founded in 2004.

  • Where is Astra Business Services's headquarters?

    Astra Business Services's headquarters is located at 1038 Redwood Highway, Mill Valley.

  • What is Astra Business Services's latest funding round?

    Astra Business Services's latest funding round is Acquired.

  • How much did Astra Business Services raise?

    Astra Business Services raised a total of $13.2M.

  • Who are the investors of Astra Business Services?

    Investors of Astra Business Services include Radius Global Solutions, Sequoia Capital India and Sierra Ventures.

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