About Aspect Software
Aspect Software is a cloud provider of fully integrated consumer engagement, workforce optimization, and back-office solutions. The company's unified interaction management, workforce optimization, and back-office solutions orchestrate people, processes, and touchpoints for brands in aviation, financial services, healthcare, manufacturing, telecommunications, and retail. On May 10th, 2021, Aspect Software merged with Alvaria. Terms of the transaction were not disclosed.
Missing: Aspect Software's Product Demo & Case Studies
Promote your product offering to tech buyers.
Reach 1000s of buyers who use CB Insights to identify vendors, demo products, and make purchasing decisions.
Missing: Aspect Software's Product & Differentiators
Don’t let your products get skipped. Buyers use our vendor rankings to shortlist companies and drive requests for proposals (RFPs).
Aspect Software Patents
Aspect Software has filed 13 patents.
Nuclear magnetic resonance, Spectroscopy, Magnetic resonance imaging, Electromagnetism, Plasma physics
Nuclear magnetic resonance, Spectroscopy, Magnetic resonance imaging, Electromagnetism, Plasma physics
Latest Aspect Software News
Nov 25, 2022
PR Newswire NEW YORK, Nov. 25, 2022 /PRNewswire/ -- Major players in the healthcare CRM market are Salesforce Inc, Microsoft Corporation, Oracle Corporation, SAP SE, SugarCRM Inc., Healthgrades Marketplace LLC, Infor Inc., Keona Health, Accenture, IBM Corporation, Cerner Corporation, Allscripts Healthcare LLC, Amdocs, Aspect Software, Siemens Healthcare GmbH, Talisma, NICE Systems, Verint Systems Inc., Veeva Systems, R1 RCM Inc., Pegasystems Inc., Sage Group plc, and Zoho Corporation Pvt. Ltd. The global healthcare CRM market is expected to grow from $12.98 billion in 2021 to $15.04 billion in 2022 at a compound annual growth rate (CAGR) of 15.8%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, surge in commodity prices, and supply chain disruptions, effecting many markets across the globe. The healthcare CRM market is expected to grow to $25.65 billion in 2026 at a CAGR of 14.3%. The healthcare CRM market consists of sales of healthcare CRM software and services by entities (organizations, sole traders, and partnerships) that are used to acquire, retain, and engage with patients and provide personalized services. The Healthcare CRM is a customer relationship management (CRM) system made exclusively for the healthcare sector that combines data from numerous sources (consumer and patient demographics, psychographics, social, behavioral, clinical, financial, website, contact center, provider credentialing, etc.) to give a thorough picture of patientsâ€™ routines and activities. The main components of healthcare CRM are software and services.A CRM software is a platform that connects different healthcare departments, such as from sales and marketing to customer service, and it collects and arranges data in an organized manner. The different technologies include cloud-based, mobile, social, collaborative, predictive, and others that are developed on an on-premise model or web or cloud-based model. The various applications involved are community outreach, community health education, service outreach or promotion, financial donor management, care coordination, patient information management, pre-authorizations or eligibility, and others that are used by providers, payers, and the life science industry. North America was the largest region in the healthcare CRM market in 2021. The regions covered in the healthcare CRM market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The rising number of CRM systems in hospitals and clinics is expected to propel the growth of the healthcare CRM market going forward.Healthcare CRM software handles a comprehensive patient database that is safely stored and inaccessible to outside parties. The patients can readily obtain the necessary information from the CRM Medical software by texting, calling, or emailing them at any time from any location.The availability of medical CRM enables the healthcare sector to provide immediate services and solutions and enhance the general effectiveness of hospitals. For instance, in February 2021, according to Aimprosoft, a Ukraine-based healthcare software development company, the implementation of CRM in healthcare reduces administrative errors by up to 30%.Furthermore, according to an article published by Financesonline, a Poland-based platform for SaaS/B2B software and financial products reviews, in 2022, over 90% of hospitals will use electronic health records (EHR), where CRMs supplement EHR by offering and unifying communication capabilities for several concurrent patient engagements and giving users access to patient profiles. Therefore, the rising number of CRM in hospitals and clinics is driving the demand for the healthcare CRM market. Technological development is a key trend gaining popularity in the healthcare CRM market.Major companies operating in the healthcare CRM sector are focused on developing new technologically advanced solutions to improve patient health and strengthen their market position. For instance, in January 2021, Nuance Communications Inc., a US-based company that develops artificial intelligence (AI)-based CRM software, introduced a virtual assistant platform based on AI-powered patient engagement to transform digital experiences and voice across the patient journey. This platform assimilates and extends the possibilities of the healthcare organizationâ€™s critical financial, clinical, customer, and telephony systems, including the patient financial systems, EHR, CRM, and patient access center telephony infrastructure. In December 2021, Salesforce Inc., a US-based cloud-based software company, acquired Acumen Solution for an undisclosed amount. With this acquisition, Acumen Solutions would join the ranks of Salesforce Professional Services, working with Salesforce partners to assist clients in accelerating the realization of benefits from the Salesforce Customer 360 and establishing the groundwork for long-term success in this entirely digital environment. Acumen Solution is a US-based company that provides CRM solutions for healthcare. The countries covered in the healthcare CRM market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA. The healthcare CRM market research report is one of a series of new reports that provides healthcare CRM market statistics, including healthcare CRM industry global market size, regional shares, competitors with a healthcare CRM market share, detailed healthcare CRM market segments, market trends and opportunities, and any further data you may need to thrive in the healthcare CRM industry. This anomaly detection market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
Aspect Software Frequently Asked Questions (FAQ)
When was Aspect Software founded?
Aspect Software was founded in 1985.
Where is Aspect Software's headquarters?
Aspect Software's headquarters is located at 5 Technology Park Drive, Westford.
What is Aspect Software's latest funding round?
Aspect Software's latest funding round is Merger.
How much did Aspect Software raise?
Aspect Software raised a total of $50M.
Who are the investors of Aspect Software?
Investors of Aspect Software include Alvaria, Vector Capital, Oak Investment Partners, Aspect Software, Golden Gate Capital and 9 more.
Who are Aspect Software's competitors?
Competitors of Aspect Software include Cicero and 4 more.
Compare Aspect Software to Competitors
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering insights to contact center staff, business analysts, and executives.
Observe.ai is an enterprise AI company that leverages deep learning and NLP to automate support workflows. The company empowers call center agents to do their jobs better. Its voice AI platform provides the agent with real-time feedback on customer sentiment and guides them on next steps during the customer call.
Uniphore is a conversational service automation software company that enables businesses globally to deliver better customer service by providing an automation platform in which intelligent software can take over transactional conversations from humans, coach live agents during calls, and accurately predict language, emotion, and intent. It offers several products, such as X Platform, U-Self Serve, U-Assist, U-Analyze, and Q for Sales. The company was founded in 2008 and is based in Palo Alto, California.
Developer of cloud-based technology for monitoring and recording phone calls.
Talkmap interfaces with bot platforms to simplify intent identification and bot training using utterances from a company's conversation data. It helps businesses reduce the cost and time-to-market to deploy virtual assistants by leveraging the company’s existing customer conversation data to provide automation strategy and design insights and a data set for training quality bots. The company was founded in 2017 and is based in Dallas, Texas.
Sentient Machines is an AI platform that uses deep learning to analyze customer interactions. It identifies customer understandings of business and brings it to the call center industry. The platform provides solutions such as agent training, customer feedback, and insights. It caters its services to the finance, government, telecom, media, and retail sectors. The company was founded in 2016 and is based in London, U.K.
Discover the right solution for your team
The CB Insights tech market intelligence platform analyzes millions of data points on vendors, products, partnerships, and patents to help your team find their next technology solution.