ASAPP asapp.com


Public lists: Artificial Intelligence ( AI ) (4113)

ASAPP is an artificial intelligence software that aims to help call center agents work better and faster. ASAPP software says it does not replace human call center agents, but instead analyzes the calls of a center’s most efficient agent and then sends to all agents real-time suggestions of what to say in response to specific things said by customers. For web chats, it presents the agent with multiple potential responses that can be sent with a click.

ASAPP is an artificial intelligence software that aims to help call center agents work better and faster. ASAPP software says it does not replace human call center agents, but instead analyzes the calls of a center’s most efficient agent and then ...Show all

Company (Alive / Active)

Phone: 212-658-0990

Fax:

One World Trade Center
Floor 80
New York, 10007
New York, United States

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Total Funding Date of Last Funding
ASAPP $192.6M May 1, 2020

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Investors

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Patents

Title Application Date Patent Date Status
(Patent / Application)
Using a neural network to optimize processing of user requests Aug 07, 2018 Sep 01, 2020 Patent
Processing communications using a prototype classifier Nov 13, 2018 Aug 18, 2020 Patent
Assisting entities in responding to a request of a user Jun 21, 2019 Aug 04, 2020 Patent
Suggesting resources using context hashing Dec 19, 2016 May 12, 2020 Patent
Using semantic processing for customer support Aug 23, 2018 Jan 14, 2020 Patent
See all 36 patents