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About Amadeus IT Group

Amadeus is a provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies). The Amadeus group employs around 12,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organisations globally.

Amadeus IT Group Headquarter Location

Salvador de Madariaga 1

Madrid, 28027,


+34 91 582 0100

Latest Amadeus IT Group News

The WiT Podcast – Episode 38: Mieke de Schepper, Executive Vice President and Managing Director Asia Pacific Amadeus IT Group

Oct 4, 2021

IN this episode, wespeak about coping with fatigue in a region that’s lagging behind in travelrecovery, how technology can facilitate the return of safe travel and boostconfidence of travellers and how governments and travel companies need tocollaborate to get us out of this and through this together. Here are the key takeaways. The current mode of travel is not sustainable She and her family travelled to Amsterdam in the summer and she described it quite an experience. “It wasn’t that scalable, it was quite complex. To get things organised, the amount of paperwork and testing required to be able to go there and making sure that you have the right tests, it gives quite a lot of additional stress to be able to make the travel work.” It’s not the fear of Covid, it’s the fear of changing rules and restrictions “I think thequarantine really limits travel, it makes traveling much more complex and lessscalable, to be able to do quick trips. I think what we really need to gettravel starting again is rebuilding the confidence for travellers. “Travellers are afraid of traveling, not so much actually because of Covid but more because of the entry restrictions and requirements that change quite often. So it’s about rebuilding confidence. And we believe that by using technology we can really help to accelerate that process, to make sure that the checks are done in a more scalable way. And then it’s really going to be about collaboration between governments, travel providers and all the different organisations that are in the chain of travel to collaborate to get travel started again.” Asia Pacific is lagging, whatever spots that have reopened, the numbers are really small The positive sign to developments like the Vaccinated Travel Lane in Singapore (to Germany and Brunei) is “you quickly see when the restrictions are reduced, people go back into plane, they have the confidence. But again, this is where we need to work on making sure that the tickets can be cancelled. People need that flexibility in travel right now to be able to buy travel and to get back out there.” How to get to quarantine-free two-way travel The gold standard isquarantine-free two-way travel. “In this whole pandemic, using data and beingfact based and using the science is extremely important. And Singapore’s beendoing that and hopefully we’re able to open up to more countries.” “… the problem isn’t really on the inbound. Have you look at any of the statistics at this moment? The people who are traveling, they’re doing PCR test before they depart, PCR tests when they arrive. And especially with the current Delta variants, you would pick up most of the cases already. So it’s really about using data to kind of say, okay, where can we get started? Where can we open up? Because it does seem sometimes a little bit arbitrary right now, while in reality, there’s a lot of information available to make these decisions.” The challenges of running a global business out of Singapore right now – fix business travel first As an executive withglobal and regional responsibility, and being based in Singapore where bordershave been closed for 20 months, she admits it’s been hard to manage a businesswhen she can’t travel and meet customers freely. “I feel very fortunatethat I have strong leaders in each of the Asian countries that can continue tohave those face to face relationships with customers, which is so important inAsia Pacific, I do feel the limitation myself, having recently take on theairline scope as well, in Asia Pacific, I haven’t been able to meet any of theexecutives in person, and that is very hard to then start building thatrelationship. “It will be great to be able to get out there and to see, with the  business travel pass that was launched at the beginning of the crisis, if we could get some of that back and enable some of the business leaders that are based in Singapore to be able to get out there and to meet their customers.” The fatigue of being locked down for so long is building up in teams across Asia While virtual hascreated more of an equal experience across teams “because everybody was in thesame situation behind their screen at home”, she says she’s beginning to seehow hard it is now when we see other people in other places going to musicalsand getting out there. “I see it in the eyes of the teams here in Asia Pacific.Because people in Europe have moved on and in the US as well, and we’re stillin the middle of it.” “Like meeting customers, it’s extremely important to meet each other in teams, building that relationship. And then we can build upon that and work together based on video conferencing, because I think the technology has significantly improved over the last year and a half. So yes, we can also do much more virtually but there will be a need to travel too.” Technology can help rebuild confidence and facilitate safe travel To build confidence,we need “information that’s updated and pushed to people in terms of informingthem of travel regulation changes. So having that available in the right tool,so people don’t have to go to separate websites. “Having the rightinformation is important, the health certificate verification. And it’s notjust the technology, there are many of these health passes out there, what isimportant is to have it integrated in the normal flow. Because if you go to anairport right now, honestly, the queues are longer than before, and there’smore manual checking and processing than before. “And this is themoment where you would like to have least queues, so getting into the normalapps of airlines’ checking processes is extremely important. “Then there’s the touchless technology. People don’t want to have too much face to face contact at this moment, because that increases risk. They don’t want to have crowds or be stuck in a long queues. So having touchless experiences to be able to bag check, check in  …” Technology can help rebuild confidence and facilitate safe travel “Personalisation willbe a key trend. People are looking for more personalized experiences, and forplaces that understand them. So it’s a little bit like the travel agent, whichI think at the end of the day still provides the personalised experience, butpeople are looking at in combination of a digital environment, so they havesome control themselves. “That’s why we see thetraditional agencies, the ones that are going to get out of this crisis aredoing the investments in technology to really be kind of that hybrid setup,where they have the personalised experience, but are fully supported withdigital tools, where that is necessary.” Plus the lessons shelearnt personally that have changed her as a leader, mother and traveller. On her daughter who’splanning the first family holiday as soon as they can get away: “First, we weregoing to go to the Ice Hotel in Sweden, but that one seems a bit unrealisticright now. So at the moment, she got her eyes set on the Maldives, andspecifically the room where you have a slide down into the water, she keepsshowing me every day.”

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