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BUSINESS PRODUCTS & SERVICES | Consulting & Outsourcing
alpineaccess.com

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Founded Year

1998

Stage

Acquired | Acquired

Total Raised

$10.8M

About Alpine Access

Alpine Access provides call center services that utilize exclusively home-based workers for retailers, telecoms, utilities, financial services companies, and transportation providers. According to the company, there are myriad benefits to using a home-based workforce, including sparing the environment thousands of daily commutes and tapping underutilized workers such as veterans and the disabled.In August 2012, Alpine Access was acquired by Sykes Enterprises. The valuation of Alpine Access was undisclosed. Other terms of the deal were not released.

Alpine Access Headquarter Location

1120 Lincoln Street Suite 1400

Denver, Colorado, 80203,

United States

303-279-0585

Latest Alpine Access News

Sykes Enterprises, Incorporated Adopts New Branding for Its At-Home Customer Contact Service

Feb 28, 2013

Sykes Enterprises, Incorporated Adopts New Branding for Its At-Home Customer Contact Service February 28, 2013 16:05 ET | Source: Sykes Enterprises, Inc. TAMPA, Fla., Feb. 28, 2013 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated (Nasdaq: SYKE ) ("SYKES" or the "Company"), a global leader in providing comprehensive outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, announced today that its at-home agent service line has been rebranded SYKES Home powered by Alpine Access. The branding, which includes a new logo, reflects SYKES' acquisition last year of Alpine Access, an industry leader in the virtual call center model, in which customer service professionals work out of their homes. SYKES Home employs thousands of at-home agents throughout North America, offering clients increased staffing flexibility and access to an expanded pool of skilled labor. "Alpine Access has been the leading innovator in the virtual call center space, developing a best-in-class platform for recruiting, training and managing at-home agents. As the new name signifies, SYKES Home is now proud to couple Alpine Access great innovation with SYKES' great service as an offering to all of our clients," said Chuck Sykes, President and Chief Executive Officer of Sykes Enterprises, Incorporated. "SYKES Home provides the flexibility and quality of service that businesses need to thrive in today's competitive global marketplace. " To watch the video about SYKES and Alpine Access, visit www.sykes.com . A team of executives from the former Alpine Access now manages SYKES Home. Christopher Carrington, former President and Chief Executive Officer of Alpine Access, is now serving as Executive Vice President of Global Delivery at SYKES, and is responsible for key geographies within the America's region, including SYKES Home. SYKES Home clients include companies in the telecommunications, technology, financial services and healthcare sectors. SYKES Home is growing and is currently hiring home-based customer care professionals across the country and in Canada. To learn more about these job opportunities, please visit our web site at www.sykes.com/sykeshomejobs . About Sykes Enterprises, Incorporated SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media. Utilizing its integrated onshore/offshore and virtual at-home agent delivery models, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling. For additional information, please visit www.sykes.com . SYKES Media Contact:Andrea B. Thomas, DirectorCorporate CommunicationsOffice: +1 813 233 2132Email: andrea.thomas@sykes.comSYKES Investor Relations Contact:Subhaash Kumar, Global Vice PresidentFinance and Investor RelationsOffice: +1 813 233 7143Email: subhaash.kumar@sykes.com Related Articles

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Alpine Access Patents

Alpine Access has filed 3 patents.

patents chart

Application Date

Grant Date

Title

Related Topics

Status

11/10/2011

8/4/2015

Computer security, Data security, Cryptography, Telecommunication theory, Telephone exchanges

Grant

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Application Date

11/10/2011

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Grant Date

8/4/2015

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Title

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Related Topics

Computer security, Data security, Cryptography, Telecommunication theory, Telephone exchanges

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Status

Grant

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