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About Albastar

Albastar is a Spanish airline that provides on demand flight services in collaboration with major Spanish, Italian and European Tour Operators. It is based in Palma de Mallorca, Spain.

Headquarters Location

Av. Conde de Sallent, 23-5A

Palma de Mallorca, 07003,


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Latest Albastar News

Disabled Teesside woman forced to drag herself to plane toilet shocks Good Morning Britain viewers

Oct 7, 2022

Disabled Teesside woman forced to drag herself to plane toilet shocks Good Morning Britain viewers Jennie Berry spoke on Good Morning Britain about her experience on the flight from Newcastle Airport The video will auto-play soon8Cancel Play now Invalid emailSomething went wrong, please try again later. Sign Up We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. This means that we may include adverts from us and third parties based on our knowledge of you. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. As always you can unsubscribe at any time. More info Group 28 A disabled Hartlepool woman has shocked Good Morning Britain viewers after opening up about her treatment on a flight. Disability blogger Jennie Berry joined the ITV show's presenters Kate Garraway and Ben Shephard to talk about the moment she had to drag herself down the aisle of a plane to get to the toilet. Footage of the incident, which took place on an Albastar flight from Newcastle Airport to Palma, went viral on social media last month, reports Birmingham Live . Jennie, who is paralysed from the waist down and is a wheelchair user, recorded the ordeal and posted it to TikTok, which has since received 13.5 million views. She claimed on the video that staff refused to help her during the flight and that one staff member even told her that "disabled people should just wear nappies on board," reports The Mirror . Jennie said: "I pressed the call bell above my head - they didn't come, they were just serving drinks. My partner had to go and speak with them and say, you know, can my partner go to the toilet? Can we get the aisle chair? And he was just told 'no'." Kate asked: "Because they didn't have one?" Jennie replied: "Yeah, they just didn't have one onboard. And at no point did anyone come and speak to me about the scenario, it was just passed through to my partner, who then had to come and tell me. "And he explained, 'well we need to go to the toilet in some way shape or form so we're going to be coming down this aisle, so you might want to stop serving the drinks.' But as you saw in the video they just continued to do so." A spokesperson for Albastar said: "Albastar would like to express its sincere apologies for the event that recently took place on one of our flights in relation to the flight experience of a passenger with reduced mobility. "Our main concern is the safety and comfort of all our passengers on each and every flight we operate. We are working to investigate the incident to ensure that this isolated incident does not happen again on any of our aircrafts." READ NEXT:

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Albastar Frequently Asked Questions (FAQ)

  • Where is Albastar's headquarters?

    Albastar's headquarters is located at Av. Conde de Sallent, 23-5A, Palma de Mallorca.

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