Aircall provides a phone and communication platform enabling companies to improve the performance of their support teams. It offers a cloud-based integrated business phone system for sales and support teams. It serves the healthcare, learning, education, and marketing sectors. The company was founded in 2014 and is based in New York, New York. In April 2022, Aircall was acquired by Spaceship.
Research containing Aircall
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Aircall in 3 CB Insights research briefs, most recently on Jan 24, 2022.
Expert Collections containing Aircall
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Aircall is included in 2 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
Sales & Customer Service
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Latest Aircall News
Nov 28, 2023
You might not be familiar with Hexa , the Paris-based startup studio that has launched dozens of B2B software companies, but some of its portfolio companies have become well-known unicorns, such as Front , Aircall and Spendesk . And it turns out that Hexa itself could be considered as a startup as the company just raised a funding round of $22 million in fresh capital (€20 million). This isn’t the first time Hexa raises outside capital. But it’s the company’s first round since 2016. “We’ve got a few family offices investing, but we’ve mostly got local entrepreneurs investing like Luc Pallavidino (Yousign), Adrien Van Den Branden (Canyon), Paul Vidal (Collective) and Arnaud Schwartz (Marble),” Hexa co-founder Thibaud Elzière told me. In other words, Hexa is raising from its own community of founders and friends. And this is just a first step as the company promises that there will be more funding in the coming months. “This marks our initial close, and we anticipate a subsequent round in the new year. Our aim is to welcome even more family offices and entrepreneurs to join us on this journey,” Hexa co-founder Quentin Nickmans wrote in the funding announcement. Hexa started its life as eFounders , a startup studio focused on B2B software-as-a-service startups. As it broadened its scope, it recently rebranded to Hexa so that each vertical (fintech, web3 and SaaS) would be handled by its own little startup studio. The startup studio is also formalizing its fundraising process with this funding round. When Hexa decides to create a startup, they try to find the right founding team to iterate on this idea and turn it into their own project. At first, Hexa and its startup studios help for the basic building blocks, including product design, the go-to-market strategy, hiring and more. After a year or so, when a startup is ready to raise some money to reach the next level, Hexa has been tapping its community of investor friends with something called the eClub. For each startup, eFounders would create a special purpose vehicle (SPV), which is an ad-hoc investment vehicle created for a specific investment. Investors from Hexa’s eClub would invest in this SPV, which would then invest in the startup. Hexa itself keeps 30% in equity post-seed. The eClub isn’t disappearing. Instead, it will be restricted to Hexa investors. “Until now, we’ve operated with the eClub — we offered our pro rata rights to a group of investors in the form of SPVs. We’ll keep doing the same, but it will be reserved to the studio’s shareholders — which is also one of the reasons why people invested,” Elzière said. Image Credits: Hexa 30 new startups per year Arguably, it has never been so easy to create a software startup thanks to no-code tools, a wide range of SaaS services, cloud hosting and a simplified regulatory framework. So Hexa plans to take advantage of that by increasing the size of its batches and its overall pace. Hexa expects to be able to launch 30 new startups per year. Of course, it won’t happen overnight. The startup studio is already thinking about hiring new team members to launch new verticals. When talking with the Hexa team in recent months, they’ve mentioned some of those potential verticals — climate, education and health. But it represents a huge increase compared to Hexa’s current pace of startup creation. Over the past 12 years, Hexa has created 40 companies — so that’s about 3 to 4 companies per year. That vision will also depend on the macro environment for the startup ecosystem. Hexa portfolio companies — just like the rest of the tech ecosystem in Europe and the U.S. — are going through a rough patch. While these portfolio companies currently generate a total of $277 million in annual recurring revenue (an impressive feat! ), the total portfolio valuation is slightly down this year — from $5 billion to $4.8 billion. In order to get back to work and try to make this number go up again, Hexa is also moving to a brand new office called La Cristallerie. The team will host meetups there and new startups will first work from there before they get their own office. Image Credits: Hexa
Aircall Frequently Asked Questions (FAQ)
When was Aircall founded?
Aircall was founded in 2014.
Where is Aircall's headquarters?
Aircall's headquarters is located at 381 Park Avenue South, New York.
What is Aircall's latest funding round?
Aircall's latest funding round is Acquired.
How much did Aircall raise?
Aircall raised a total of $225.63M.
Who are the investors of Aircall?
Investors of Aircall include Spaceship, HubSpot Ventures, Hexa, Next World Capital, Molten Ventures and 13 more.
Who are Aircall's competitors?
Competitors of Aircall include Cordless, Dialpad, SaaS Labs, Ozonetel Systems, Freshworks and 7 more.
Compare Aircall to Competitors
Talkdesk provides artificial intelligence (AI) based cloud call center platform. It improves customer interactions across a variety of channels, including phone, email, chat, and social media. It serves industries such as financial services, retail, healthcare, and more. The company was founded in 2011 and is based in San Francisco, California.
Dialpad develops an artificial intelligence (AI) powered cloud communications platform. It provides a cloud-based platform for voice, messaging, video, and meetings. It helps in customer engagement, business communication, customer intelligence platform, and more. Dialpad was formerly known as Switch Communications. It was founded in 2011 and is based in San Ramon, California.
VCC Live is a cloud-based contact center software provider operating in the technology sector. The company offers a customizable platform that facilitates both inbound and outbound communication, including voice, SMS, and email channels. Its services are primarily utilized by sectors such as retail, banking, insurance, consumer lending, and healthcare. It was founded in 1999 and is based in Budapest, Hungary.
SaaS Labs develops software-as-a-service (SaaS) platforms for sales and support teams. Its products include cloud-based platforms that facilitate productivity and business process automation software for enterprises. The company was founded in 2016 and is based in Palo Alto, California.
Talkmap interfaces with robot platforms to simplify intent identification and robot training using utterances from a company's conversation data. It helps businesses reduce the cost and to deploy virtual assistants by leveraging the company’s existing customer conversation data to provide automation strategy and design insights and a data set for training quality bots. The company was founded in 2017 and is based in Dallas, Texas.
3CLogic is a company that focuses on cloud contact center technology, operating within the enterprise communications industry. The company offers a range of services including voice-enabled self-service, computer telephony integration (CTI), interactive voice response (IVR) design and analytics, and SMS capabilities, all aimed at modernizing enterprise communications with employees and customers. Primarily, 3CLogic caters to sectors such as customer service, IT support, human resources, and sales & marketing. It was founded in 2005 and is based in Rockville, Maryland.